Compare Bitdefender vs Heimdal

Bitdefender

Based on 137 reviews.

Heimdal

Based on 2 reviews.

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Heimdal Endpoint Security

Brother, Symbion, CPH West

Popular Solutions

Bitdefender GravityZone EDR

22 reviews

Bitdefender GravityZone Enterprise Security

17 reviews

GravityZone Business Security

5 reviews

Heimdal Email Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

10%

Financial Services Firm

Government

Computer Software Company

19%

Comms Service Provider

10%

Financial Services Firm

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin Mabry
CEO at Sentree Systems, Corp.
We are using the recent, most current version. I use it for security purposes of the endpoints and primarily use it...
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
We send it to many customers. It would be some customers in the government sector, some of them in manufacturing,...
Read full review of Bitdefender GravityZone XDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We offer Bitdefender GravityZone Ultra to our clients. GravityZone Ultra has features such as encryption. I can do...
Read full review of Bitdefender GravityZone EDR »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
Bitdefender GravityZone Ultra Plus is an endpoint solution.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
I'm communicating with the local team in the Philippines, and I just installed the solution on my endpoint devices....
Read full review of Bitdefender MDR »

Review 1 of 5

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »

Review 1 of 2

Customer Service

Kevin Mabry
CEO at Sentree Systems, Corp.
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Neel Pardeshi
Associate Network L1 at 1rivet
I've never personally contacted technical support.
Read full review of Bitdefender GravityZone EDR »
Muhammad-Imran
Network administrator at Al Hussan Group
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The technical support team needs to be faster with their responses.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The support is pretty decent. I rate the support a seven or eight out of ten.
Read full review of Bitdefender GravityZone EDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Arvin Nuhandya
Information Technology Support Engineer at PT. Walk Brains Indonesia
The response time from Bitdefender's support team is generally good.
Read full review of Bitdefender Total Security »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at a tech services company
The solution's technical support team has been very, very helpful.
Read full review of Bitdefender GravityZone EDR »
Mohamed Berawy
Technical Team Leader at ValueSYS
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Rajat_Gupta
Information Security Officer at GlobalSign
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
Read full review of Bitdefender GravityZone EDR »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
Sometimes the response takes more time than usual because level three support does not exist in Brazil.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
WalterMhlongo2
IT Consultant at Sanlam
We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get...
Read full review of Bitdefender GravityZone EDR »
Simon Otieno
General Manager at Kristel
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Manny Singh Lubana
Manager, Information Security at Hyundai Capital America
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all....
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Den Kozlov
BDM at Vision IT
The technical support of the solution is good.
Read full review of Bitdefender GravityZone EDR »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
The support is very good, and we are satisfied with their level of assistance.
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.