Compare Bitdefender vs OPSWAT

Bitdefender

Based on 146 reviews.

OPSWAT

Based on 5 reviews.

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

MetaDefender Drive

Sophos, IBM, American express, bmc, DISA

Popular Solutions

Bitdefender GravityZone EDR

19 reviews

Bitdefender GravityZone Enterprise Security

16 reviews

GravityZone Business Security

8 reviews

MetaDefender Email Security Solutions

3 reviews

MetaDefender

1 reviews

OPSWAT Filescan Sandbox

1 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Government

Financial Services Firm

Computer Software Company

13%

Government

11%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Rias Majeed
CTO at Exceed NetSec LLC

Read full review of Bitdefender GravityZone Enterprise Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
AMBARISH PATKAR
Products &Service Head; Head of IT at Wahl India
I use Bitdefender GravityZone EDR for the grooming industry. It is primarily utilized for the office environment.
Read full review of Bitdefender GravityZone EDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
I'm an MSSP (managed security service provider), and I provide the solution to my customers as part of a complete...
Read full review of Bitdefender GravityZone XDR »

Review 1 of 5

RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
Right now, we're mainly just using the email gateway security server. We have all of our incoming emails getting...
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Specialist at a insurance company
Our use case is pretty wide. We wanted to scan every file uploaded by our customers to our application. For example,...
Read full review of MetaDefender »
Anonymous User
Cyber Security Engineer at a security firm
We use the product to scan files.
Read full review of OPSWAT Filescan Sandbox »

Review 1 of 3

Customer Service

Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
ChandanMunshi
Chief Technical Officer at Provision Technologies LLP
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Rias Majeed
CTO at Exceed NetSec LLC
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
AJITH-H G
Senior Solution Engineer at AppDirect
The customer service and support have been great. We haven't encountered any major ransomware attacks or deep...
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Muhammad-Imran
Network administrator at Al Hussan Group
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Marcin Bełzowski
IT Manager at MGH. Małopolska Grupa Handlowa Sp. z o.o
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
Mostafa Ameen
Information Security Engineer at ICT Misr
Support is helpful.
Read full review of Bitdefender GravityZone EDR »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
The technical support is quite impressive. They excel in self-defense and hybrid approaches, providing responsive...
Read full review of Bitdefender GravityZone Enterprise Security »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
The support is very good, and we are satisfied with their level of assistance.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Rajat_Gupta
Information Security Officer at GlobalSign
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Junior Network Engineer at a tech services company
I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and...
Read full review of Bitdefender GravityZone EDR »
BenWiesner
Senior Network Manager at Denis Enterprises
The technical support is good. We use a third-party partner who deals directly with their technical support. I have...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Mohamed Berawy
Technical Team Leader at ValueSYS
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Chirosca Alecsandru
Owner at Networks srl
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone EDR »
Ochuko Benemoh
Network & Security Team Lead at CENGN - (Centre of Excellence in Next Generation Networks)
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Security Solutions »
RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Security Solutions »

Review 1 of 5

Technical Support

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