Compare BlackBerry vs Critical Start

BlackBerry

Based on 87 reviews.

Critical Start

Based on 10 reviews.

Sample Customers

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

Popular Solutions

BlackBerry Cylance Cybersecurity

16 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

6 reviews

CRITICALSTART

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

Government

Computer Software Company

14%

Financial Services Firm

10%

Healthcare Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Anonymous User
Cyber Security Manager at a energy/utilities company
We're a small shop on the security side and our goal with CRITICALSTART was to alleviate some of the constant looking...
Read full review of CRITICALSTART »

Review 1 of 1

Customer Service

Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Mairajuddin Ahmed
Division Manager, Information Technology at Lonestar
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Charles F.
Senior Director of IT Security at a financial services firm
I occasionally talk with the service provider’s analyst. Mostly, my manager is in touch with him two to three times a...
Read full review of CRITICALSTART »
Justin Hadley
Sr. Manager, Security Engineering at a financial services firm
Our team members talk regularly with CRITICALSTART's analysts. They go back and forth with them regularly on...
Read full review of CRITICALSTART »
DavidSun
IT Manager at a manufacturing company
If I have a question, I do talk to the service provider's analyst, though not very often. This is partly because...
Read full review of CRITICALSTART »
Anonymous User
Cyber Security Manager at a energy/utilities company
I would say technical support is an A+. They respond quickly and they're quick to help find a resolution, especially...
Read full review of CRITICALSTART »
Preston Broesche
Director of Information Technology at Kirby Corporation
If I have issues, all I have to do is either send a message or a ticket over and ZTAP will pick up the phone and call...
Read full review of CRITICALSTART »
RyanCarter
Vice President, Security at StackPath
I lean towards evaluating their support as good. Occasionally, we have spoken with them about something we have had...
Read full review of CRITICALSTART »
Anonymous User
Systems Administrator at a energy/utilities company
From a project management standpoint they have performed very well. They're very organized. They're very reliable and...
Read full review of CRITICALSTART »
Anonymous User
CISO at a hospitality company
I would rate the customer support, post-deployment, as highly as it can be rated. Their focus on doing the right...
Read full review of CRITICALSTART »
Lynn Roth
Director of IT at Solana
We communicate with support mostly via the tools, via email and their security application. There is somebody...
Read full review of CRITICALSTART »
Dmitri Chernyshev
Director of Infrastructure and IT at a energy/utilities company
The customer support is great. Our expectations have been met in terms of service being delivered. We have met all...
Read full review of CRITICALSTART »

Review 1 of 10

Technical Support

No Data Available

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