Try our new research platform with insights from 80,000+ expert users

What is CRITICALSTART?

Featured CRITICALSTART reviews

CRITICALSTART mindshare

As of March 2025, the mindshare of CRITICALSTART in the Security Orchestration Automation and Response (SOAR) category stands at 0.2%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)

PeerAnalyst reports based on CRITICALSTART reviews

TypeTitleDate
CategorySecurity Orchestration Automation and Response (SOAR)Mar 26, 2025Download
ProductReviews, tips, and advice from real usersMar 26, 2025Download
ComparisonCRITICALSTART vs Microsoft SentinelMar 26, 2025Download
ComparisonCRITICALSTART vs Palo Alto Networks Cortex XSOARMar 26, 2025Download
ComparisonCRITICALSTART vs Splunk SOARMar 26, 2025Download
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
12%
Healthcare Company
11%
Real Estate/Law Firm
10%
Financial Services Firm
9%
Retailer
9%
Manufacturing Company
6%
Insurance Company
5%
Energy/Utilities Company
5%
University
4%
Legal Firm
4%
Comms Service Provider
4%
Hospitality Company
3%
Educational Organization
2%
Government
2%
Outsourcing Company
2%
Logistics Company
2%
Media Company
2%
Pharma/Biotech Company
2%
Wholesaler/Distributor
1%
Mining And Metals Company
1%
Non Profit
1%
Recreational Facilities/Services Company
1%
Maritime Company
1%
Transportation Company
1%
Consumer Goods Company
1%
Construction Company
1%

Learn more about CRITICALSTART

Related questions

 

CRITICALSTART reviews

Sort by:
PB
Director of Information Technology at Kirby Corporation
Verified user of CRITICALSTART
Aug 27, 2020
Saves my team time and alert fatigue, allowing us to concentrate on more important things

Pros

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

Cons

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
JH
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
Verified user of CRITICALSTART
Dec 30, 2020
The transparency of data in the platform is perfect: You see everything as they are seeing it

Pros

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

Cons

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
Find out what your peers are saying about CRITICALSTART. Updated March 2025
842,388 professionals have used our research since 2012.
SF
Senior Director of IT Security at a financial services firm with 501-1,000 employees
Verified user of CRITICALSTART
Aug 2, 2020
Consolidates alerts, creates reporting, and gives us a more holistic view of our security landscape

Pros

"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7."

Cons

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
DS
IT Manager at a manufacturing company with 51-200 employees
Verified user of CRITICALSTART
Aug 23, 2020
They work behind the scenes 24/7 to monitor our networks

Pros

"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

Cons

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."
PeerSpot user
CISO at a hospitality company with 1,001-5,000 employees
Verified user of CRITICALSTART
Aug 6, 2020
They take care of all first-line alerts, with eyes on glass, fingers on keyboard; they're doing the work, allowing me to focus elsewhere

Pros

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

Cons

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance. "
LR
Director of IT at Solana
Verified user of CRITICALSTART
Aug 2, 2020
Filters out the unnecessary stuff and lets us determine the validity of that type of action in our environment

Pros

"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."

Cons

"The UI has become slower but it's not something I would call them out on. "
PeerSpot user
Cyber Security Manager at a energy/utilities company with 1,001-5,000 employees
Verified user of CRITICALSTART
Aug 17, 2020
Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app

Pros

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

Cons

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging. "
RC
Vice President, Security at StackPath
Verified user of CRITICALSTART
Aug 5, 2020
Our analysts' efficiency has been increased, as we only need to pay attention to the alerts that are escalated to us

Pros

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

Cons

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."