Arctic Wolf Managed Detection and Response Reviews

Name: Arctic Wolf Managed Detection and Response
Brand: Arctic Wolf Networks
Rating: 4.6 (18 reviews)

Vendor: Arctic Wolf Networks

4.6 out of 5

18 reviews
100% willing to recommend

359 followers

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What is Arctic Wolf Managed Detection and Response?

Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

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Arctic Wolf Managed Detection and Response is the #1 ranked solution in top SOC as a Service providers and #2 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Arctic Wolf Managed Detection and Response an average rating of 9.2 out of 10. Based on the analysis of the 18 most recent Arctic Wolf Managed Detection and Response reviews, the overall sentiment is positive, with a sentiment score of 7.4. Arctic Wolf Managed Detection and Response is most commonly compared to IBM Security QRadar: Arctic Wolf Managed Detection and Response vs IBM Security QRadar. Arctic Wolf Managed Detection and Response is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Arctic Wolf Managed Detection and Response

December 2024

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Featured reviews

Daniele Brommer

Commerical Manager at Network Service Providers Limited

Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything. The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks. I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions. I rate the tool an eight out of ten.

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Jared Kruger

Buisness Developer Manager / Sales Executive at Troye

The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.

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Claus Hansen

Director, .Advokat at a legal firm with 201-500 employees

Before choosing a security solution, it's crucial to conduct thorough due diligence. Consider factors such as the vendor's approach, strategy, and compliance with data protection regulations like GDPR. Assess the vendor's data centers, their capabilities for shifting data around in case of issues, and their approach to DLP (Data Loss Prevention) detection. Evaluate whether the services offered align with your company's strategy and needs. Review the different agreements provided by the vendor, including Managed Detection and Response, vulnerability management, and incident response features. Check if your existing cyber insurance can be utilized to cover expenses in case of a breach. Consider whether your organization requires services like vulnerability management and incident response, and choose accordingly. I rate the product a ten out of ten.

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Arctic Wolf Managed Detection and Response mindshare

Product category:

As of December 2024, the mindshare of Arctic Wolf Managed Detection and Response in the Managed Detection and Response (MDR) category stands at 9.9%, down from 10.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

PeerAnalyst reports

Type	Title	Date
Category	Managed Detection and Response (MDR)	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	Arctic Wolf Managed Detection and Response vs CrowdStrike Falcon Complete MDR	Dec 21, 2024	Download
Comparison	Arctic Wolf Managed Detection and Response vs Huntress Managed EDR	Dec 21, 2024	Download
Comparison	Arctic Wolf Managed Detection and Response vs Field Effect MDR	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
IBM Security QRadar	4.0	0.7%	91%	204 interviews Add to research
Intercept X Endpoint	4.2	0.7%	95%	103 interviews Add to research

Valuable Features

Arctic Wolf Managed Detection and Response excels with 24/7 monitoring, detailed alerts, strong customer support, and integration capabilities. Users appreciate its security operations center, ease of implementation, cost savings, user-friendly portal, and comprehensive reporting. The service aids in vulnerability assessment, endpoint visibility, and proactive threat management. Personalized support from the concierge security team enhances the service. Integrations with tools like Cisco, CrowdStrike, and Office 365 add value, ensuring efficient security data management and risk reduction.

"The tool definitely saves money for our company's customers."
"The agents give pretty good visibility into what is happening at the endpoint."
"The tool's most valuable feature is its ease of implementation."

Room for Improvement

Arctic Wolf Managed Detection and Response could benefit from quicker response times and enhanced individual user monitoring, as it currently focuses more on administrator-level compromises. Integration with more security tools and improved dashboards would aid users. The licensing model and third-party vendor management processes require refinement. Customers would appreciate more features without additional costs, better data exploration tools, and a streamlined implementation process. Enhanced visibility and insights into network activities are also desired.

"I have heard that the tool doesn't go right to the endpoints."
"It will be helpful if the dashboard is more granular."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."

ROI

Users noted Arctic Wolf Managed Detection and Response offers cost savings by reducing the need for a larger, skilled security team and the investment in additional security infrastructure. It acts like insurance, with its value evident when preventing issues. Some experienced a noticeable return on investment in months, while others found it harder to quantify, but appreciated the 24/7 service and the ability to maintain business continuity without security incidents.

Pricing

Arctic Wolf Managed Detection and Response is priced on a pay-per-use model, focusing on the number of users and elements. Licensing is monthly with an annual contract. While considered more expensive than some competitors, many users find the cost justified by its features and value. Setup is straightforward, and fees are typically transparent. Users appreciate the knowledgeable support team and generally view the solution as competitive, especially for compliance-focused enterprises without extensive internal security resources.

"The pricing is pretty competitive."
"I rate the tool's pricing a nine out of ten."
"The pricing is fair."

Popular Use Cases

Organizations primarily use Arctic Wolf Managed Detection and Response for managing security events, providing 24/7 monitoring, and enhancing their security measures without needing a full-time security engineer. It helps in identifying threats and alerts through network and endpoint monitoring. It also integrates with existing systems and provides detailed alerts and guidance. Arctic Wolf is particularly valuable for companies needing expert security support to monitor and protect their infrastructure efficiently.

Service and Support

Arctic Wolf Managed Detection and Response provides strong customer support with 24/7 availability. Their service is responsive and engages proactively with clients. Technical support is described as good to excellent, with high urgency handling of inquiries. Customers appreciate the helpful, skilled team and the consistent provision of technical expertise in meetings. Ratings range from eight to nine out of ten, showing high satisfaction among users.

Deployment

Arctic Wolf Managed Detection and Response's initial setup varies in complexity. Some find it straightforward with detailed documentation and support, while others say it requires careful planning and specialized configurations. Deployment times range from days to several weeks, influenced by the environment and components involved. Multiple companies highlight the importance of having knowledgeable network personnel for a smooth setup. Maintenance demands are generally low, but larger organizations may need a dedicated team.

Scalability

Stability

Arctic Wolf Managed Detection and Response offers remarkable stability. Users highlight its consistent performance without bugs or crashes, maintaining continuous monitoring with failover mechanisms. They appreciate its reliable 24/7 service, noting it never impacts network performance negatively. Many rate its robustness nine out of ten, acknowledging minimal outages or issues. The platform's service-oriented nature ensures it remains operational, contributing to strong satisfaction levels among its users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Arctic Wolf Managed Detection and Response Buyer's Guide for additional reliable information.