Arctic Wolf Managed Detection and Response vs ConnectWise SIEM comparison

Arctic Wolf Networks and ConnectWise are both solutions in the Managed Detection and Response (MDR) category. Arctic Wolf Networks is ranked #2 with an average rating of 9.3, while ConnectWise is ranked #19 with an average rating of 10.0. Arctic Wolf Networks holds a 9.8% mindshare in MDR, compared to ConnectWise’s 0.9% mindshare. Additionally, 100% of Arctic Wolf Networks users are willing to recommend the solution, compared to 100% of ConnectWise users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Arctic Wolf Managed Detection and Response and ConnectWise SIEM based on real PeerSpot user reviews.

Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Arctic Wolf Managed Detection and Response vs. ConnectWise SIEM Report (Updated: October 2024).

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. ConnectWise SIEM

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Arctic Wolf Managed Detection and Response is 9.8%, down from 10.7% compared to the previous year. The mindshare of ConnectWise SIEM is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

May 1, 2023

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Jared Kruger

Buisness Developer Manager / Sales Executive at Troye

Oct 11, 2023

Particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team

The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.

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Giulio Valeri

Owner at SOFTWARE SOLUTIONS SRL

Apr 12, 2023

Efficiently monitoring and detecting suspicious activities

One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments. For instance, once we were connecting different parts in China, and we had to reserve resources for the blue source of the login of task no v. ConnectWise Fortify successfully mitigated the issue and monitored any suspicious activity in the Microsoft environment. Despite the inconvenience, the Microsoft environment is still active and susceptible to cyber threats. We do a lot of research and utilize ConnectWise Fortify to restart and restore the system. It's essential to have a solution like ConnectWise Fortify to protect against cyber threats.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."

"The case interface is Binary Defense MDR's most valuable feature."

"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."

"Binary Defense has a human service department that provides live monitoring for our systems."

"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."

"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."

"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."

More Binary Defense MDR pros

"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."

"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."

"This service makes answering audits much easier since it covers so many security best practices."

"They provide useful quarterly updates."

"Arctic Wolf is laser-focused on providing top-notch customer service."

"After an easy onboarding, the monitoring started immediately."

"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."

"The visibility into our endpoints is huge."

More Arctic Wolf Managed Detection and Response pros

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."

"We have found the solution has great functionality and it is easy to use."

Cons

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."

"I would like to get more reports from Binary Defense about what they're blocking."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."

"While my understanding is that they're working on this, I would like to see some more of the quantification or reporting."

"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

More Binary Defense MDR cons

"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."

"More integrations with various security tools to improve data ingestion would be beneficial."

"We need an easier way to audit and act on agents."

"In the future, I would like to see a summary report."

"If you are not in the security field, this can be difficult to figure out from time to time."

"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."

"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."

"It can sometimes take up to an hour to get notification of a problem and that's a long time."

More Arctic Wolf Managed Detection and Response cons

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."

"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."

Pricing and Cost Advice

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

More Binary Defense MDR pricing and cost advice

"The pricing is pretty competitive."

"I find their pricing to be reasonable and competitive."

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"The pricing is fair."

"I rate the tool's pricing a nine out of ten."

"The solution is expensive."

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Manufacturing Company

11%

Government

Financial Services Firm

Computer Software Company

16%

Non Profit

10%

Wholesaler/Distributor

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...

See all answers

What needs improvement with Binary Defense MDR?

Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...

See all answers

What do you like most about Arctic Wolf Managed Detection and Response?

The agents give pretty good visibility into what is happening at the endpoint.

See all answers

What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?

The pricing is pretty competitive.

See all answers

What needs improvement with Arctic Wolf Managed Detection and Response?

I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing ...

See all answers

What do you like most about ConnectWise Fortify?

One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customer...

See all answers

What is your experience regarding pricing and costs for ConnectWise Fortify?

The pricing is good. I would say it's at a reasonable price point.

See all answers

What needs improvement with ConnectWise Fortify?

Currently, the virtual process is working fine, as it is able to detect Webex when intentional messages are sent. How...

See all answers

Comparisons

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Compared 24% of the time

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SentinelOne Singularity Complete vs Binary Defense MDR

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Cortex XDR by Palo Alto Networks vs Binary Defense MDR

Compared 15% of the time

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CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response

Compared 16% of the time

Red Canary vs Arctic Wolf Managed Detection and Response

Compared 9% of the time

Huntress vs Arctic Wolf Managed Detection and Response

Compared 9% of the time

Adlumin Cybersecurity vs Arctic Wolf Managed Detection and Response

Compared 8% of the time

Microsoft Defender Experts for Hunting vs Arctic Wolf Managed Detection and Response

Compared 7% of the time

More Arctic Wolf Managed Detection and Response Competitors

Huntress vs ConnectWise SIEM

Compared 41% of the time

Wazuh vs ConnectWise SIEM

Compared 31% of the time

CrowdStrike Falcon Complete MDR vs ConnectWise SIEM

Compared 28% of the time

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Product Reports

Buyer's Guide

Binary Defense MDR

November 2024

Download Binary Defense MDR product report

Buyer's Guide

Arctic Wolf Managed Detection and Response

November 2024

Arctic Wolf Managed Detection and Response report

Download Arctic Wolf Managed Detection and Response product report

Buyer's Guide

Security Information and Event Management (SIEM)

October 2024

Download ConnectWise SIEM product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Arctic Wolf AWN CyberSOC

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE

Learn More

Binary Defense

Arctic Wolf Networks

ConnectWise

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

IT solution providers are the first—and often only—line of defense for every kind of business in every part of the world. Whether managing mom-and-pop businesses or high-profile clients, providing preventive security measures is a must-have in today’s cybersecurity landscape. Security information and event management (SIEM) solutions offer an additional layer of security for your clients; however, most SIEM solutions are routinely difficult to manage, expensive to deploy, and require a significant amount of in-house cybersecurity expertise.

ConnectWise SIEM offers a powerful alternative to expand your security perspective to both prevention and detection. The solution includes comprehensive, flexible SIEM software that streamlines safety and security across your network without additional full-time employee costs or complicated implementations.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Techvera, Syrex, Clark Integrated Technologies

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. ConnectWise SIEM

October 2024

Free Report: Arctic Wolf Managed Detection and Response vs. ConnectWise SIEM

Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. ConnectWise SIEM and other solutions. Updated: October 2024.

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