Arctic Wolf and Huntress compete in the cybersecurity detection and response category. Arctic Wolf has the edge in providing holistic cybersecurity services, while Huntress is focused on enhancing existing systems for SMBs, offering notable threat-hunting expertise.
Features: Arctic Wolf offers 24/7 monitoring and incident response through its SOC and Concierge Security Team, providing visibility and immediate alerts for threats. It also offers cost savings by reducing the need for an internal SOC team. Huntress' standout feature is threat-hunting expertise focused on efficient detection, investigation, and remediation. It replaces traditional antivirus solutions with robust EDR capabilities, supporting the SMB sector effectively.
Room for Improvement: Arctic Wolf could enhance network understanding to minimize false alarms, improve dashboard refinement, and expand integration options. Huntress could benefit from enhancing API capabilities, offering more PSA integration, and expanding EDR features into a full XDR product. Improving usability for non-technical users in managing alerts and understanding threat remediation is also desired.
Ease of Deployment and Customer Service: Arctic Wolf supports various deployment models, including hybrid and private cloud environments, and is praised for its exemplary and proactive 24/7 technical support. Huntress offers easy deployment across hybrid and public cloud, with generally good support, though improvement in responsiveness during critical situations is noted.
Pricing and ROI: Arctic Wolf features a flexible pricing model based on users and data volume, offering extensive value that reflects in its higher cost, reducing the need for an internal SOC team. Huntress is cost-effective for SMBs with a simple per-endpoint pricing structure, providing robust EDR capabilities and great value for money, helping MSPs manage threats efficiently without extensive resources.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
Our team on the security side has contacted Huntress support, and they have been pleased.
The technical support provides that personal service and proactiveness.
I know other techs with thousands deployed, so scalability isn't an issue.
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
I can easily scale from one machine to thousands without any fuss.
We have not experienced any issues with lagging, crashing, or downtime.
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
It barely takes up resources on the computer, and I have had no issues with lagging or crashing.
The threat intelligence feature is expected to be a significant advantage.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
Since we support customers in different countries, expanding the language options for their training would be beneficial.
Their EDR is pretty mature in terms of what it does.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
It is not too expensive or too cheap. It is just right.
Huntress has a favourable pricing structure
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.
Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.
What are the key features of Huntress Managed EDR?Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.
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