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Arctic Wolf Managed Detection and Response vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Arctic Wolf MDR offers excellent ROI by minimizing risks, reducing downtime, saving resources, and enhancing employee training efficiency.
Sentiment score
7.4
Palo Alto Networks Cortex XSOAR enhances ROI through automation, integration, and efficient mature SOC processes, reducing investigation time.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
 

Customer Service

Sentiment score
8.0
Arctic Wolf's customer service is praised for responsiveness and proactive engagement, though response times in SLAs vary.
Sentiment score
6.0
Palo Alto Networks Cortex XSOAR support is knowledgeable but varies in response times and service quality, needing possible improvements.
 

Scalability Issues

Sentiment score
7.8
Arctic Wolf MDR efficiently scales with user-based licensing, praised for seamless integration and high adaptability across organizations.
Sentiment score
7.4
Palo Alto Networks Cortex XSOAR is scalable, integrating well with APIs, though large deployments may face challenges and latency issues.
 

Stability Issues

Sentiment score
8.7
Arctic Wolf Managed Detection and Response offers reliable performance with minimal issues, boasting high stability and service continuity.
Sentiment score
7.8
Palo Alto Networks Cortex XSOAR is stable and reliable, though minor bugs occur during updates and with oversized storage environments.
 

Room For Improvement

Arctic Wolf MDR needs improved tool integration, user behavior analysis, licensing, and training, with fewer false alarms and accessible logs.
Cortex XSOAR requires easier setup, better IoT support, improved UI, more connectors, flexible pricing, and enhanced documentation.
The threat intelligence feature is expected to be a significant advantage.
The deployment requires integration and the development of integration modules.
 

Setup Cost

Arctic Wolf pricing has a higher monthly fee, reflecting its features; setup is straightforward, with no hidden costs.
Cortex XSOAR is seen as expensive yet valuable for security, with variable pricing and discounts post-Palo Alto acquisition.
 

Valuable Features

Arctic Wolf Managed Detection and Response offers cost-efficient, 24/7 security with seamless integration, strong support, and proactive threat detection.
Cortex XSOAR offers user-friendly automation, integration, and playbook creation with efficient remediation, security features, and AI-enhanced threat intelligence.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in SOC as a Service
1st
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
19
Ranking in other categories
Managed Detection and Response (MDR) (3rd)
Palo Alto Networks Cortex X...
Ranking in SOC as a Service
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
46
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd)
 

Featured Reviews

Kimberly Brock - PeerSpot reviewer
Real-time threat detection has improved with comprehensive asset scanning
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
11%
Government
7%
Financial Services Firm
6%
Financial Services Firm
14%
Computer Software Company
13%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What needs improvement with Arctic Wolf Managed Detection and Response?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing anymore.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
The complexity of Cortex XSOAR has a trade-off with its versatility. The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a down...
 

Also Known As

Arctic Wolf AWN CyberSOC
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: December 2024.
831,020 professionals have used our research since 2012.