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Palo Alto Networks Cortex XSOAR vs Splunk SOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
SOC as a Service (2nd)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
54
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 9.0%, down from 11.2% compared to the previous year. The mindshare of Splunk SOAR is 8.0%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Splunk SOAR8.0%
Palo Alto Networks Cortex XSOAR9.0%
Torq4.5%
Other78.5%
Security Orchestration Automation and Response (SOAR)
 

Q&A Highlights

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"The product’s stability is good."
"The pricing is very good."
"It was useful as a ticketing tool."
"The strengths of Palo Alto Networks Cortex XSOAR stem from the fact that it provides functionalities related to patching and URL blocking...It is a scalable solution."
"It is a scalable solution."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"Each incident collected is orchestrated with automation that selects the security analyst to be involved, or provides complex execution plans for managing security incidents."
"Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations."
"My understanding is the initial setup isn't too hard."
"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."
"Splunk SOAR helps reduce my mean time to detect significantly and enhances it very well; it reduces the mean time to detect by approximately 70%."
"Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task."
"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."
"The customizable playbook is the most valuable aspect of the solution."
"Its ability to integrate with other systems and applications in our environment is pretty easy. Sometimes if we see any complexity we try to involve a consultant to help us. Everything is through the built-in app. Splunk can connect to any assets through the built-in app. It could be in a platform, firewalls, or endpoints. It's easy if it's an app integration."
"The most valuable features are the Splunk SOAR apps and playbooks."
 

Cons

"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Regarding the pricing of Torq, I would say it is expensive."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"The solution requires DV but does not support open-source DV elastic searches."
"The solution should be made a bit cheaper."
"The solution’s price and technical support could be improved."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"The complexity of Cortex XSOAR has a trade-off with its versatility. The deployment requires integration and the development of integration modules."
"We need a little hands-on experience to install the solution."
"It's only one cloud right now. It might be helpful for some companies to have an on-premies option."
"The Splunk SOAR platform was not designed specifically for case management which is why this area needs improvement."
"Unfortunately, not all of our analysts are iPhone users or iOS users. The mobile app is only supported on iOS. Our analysts who have Android do not have that benefit. That would be a nice thing to have so that we can have it across the board and not just for iOS."
"There is a lot of room for improvement with the UI."
"There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."
"The cost of Splunk SOAR has room for improvement."
"The dashboard could be improved and some other features. SOAR should integrate network capabilities, allowing us to also monitor the WLAN network. Splunk is also expensive and difficult for beginners to learn. It's hard for a new user to figure out how to visualize old threat data. It took two to three months to learn with hands-on experience how to use the dashboard, visualize events, and analyze threats."
"Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now."
"The UI can be more customizable for the clients."
 

Pricing and Cost Advice

Information not available
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"The solution is based on an annual licensing model that is expensive."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"The solution's pricing needs improvement."
"Cortex XSOAR's price could be lower."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"Splunk SOAR is an expensive solution for an organization of our size."
"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."
"The tool is not cheap."
"I found the price of Splunk SOAR to be good."
"The licensing cost is reasonable."
"Splunk SOAR is more expensive compared to other options for SOAR."
"The cost is high and the licensing is on an annual basis."
"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."
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Answers from the Community

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
Jun 15, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination th...
See 2 answers
CL
Consultant
May 23, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
it_user889167 - PeerSpot reviewer
Director Of Business Development at a tech vendor with 51-200 employees
Jun 15, 2018
I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
8%
Comms Service Provider
8%
Computer Software Company
6%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
7%
Government
7%
Financial Services Firm
11%
Manufacturing Company
10%
Computer Software Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise25
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise34
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
I think Palo Alto Networks Cortex XSOAR can be improved as it has a little bit higher cost than any other SOAR. I thi...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...
What needs improvement with Splunk Phantom?
There are areas for improvement in Splunk SOAR, such as the need for more code-level customizations despite providing...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
Phantom
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Recorded Future, Blackstone
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk SOAR and other solutions. Updated: February 2026.
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