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Palo Alto Networks Cortex XSOAR vs Tines comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
46
Ranking in other categories
SOC as a Service (2nd)
Tines
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Threat Intelligence Platforms (18th)
 

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 11.0%, down from 12.9% compared to the previous year. The mindshare of Tines is 6.1%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
VikramSingh8 - PeerSpot reviewer
Automation simplifies workflows with no code and excellent support
Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product’s stability is good."
"It is quite scalable. I would rate it a ten out of ten."
"It’s easy to install."
"It is a scalable solution."
"The most valuable features of Palo Alto Networks Cortex XSOAR are the remote controller from the workstation that can execute commands and isolate the systems outside of the network. Only the system with an internet connection can execute the task because the main console is in the cloud."
"Palo Alto is easy to use."
"The most valuable feature is its capability to automate responses and collect information for any security event before you even delve into the details. It's a vast product with an active roadmap, so I'm satisfied with it for now. It's very efficient at data collection and correlation."
"I have found the solution very useful, it integrates well with other platforms."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"The best thing is that it's no code, so it doesn't require coding knowledge."
"The tool was vendor-neutral."
"One of the most valuable features is that it’s a low-code solution."
 

Cons

"It is not a very scalable solution."
"The solution’s price and technical support could be improved."
"There is room for improvement in support. The response time could be faster."
"Its dashboard features need improvement."
"Previously, when Demisto was, there was a community edition; we could use it, reinstall it, and customize it. Since Palo Alto took over, it has become more financially oriented. It's business, but they could offer a pro model and a lighter model for different needs."
"XSOAR could have more integration options."
"The user interface could be a bit better."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"Tines was a little bit more expensive than Torq."
"Reporting and dashboards could be more advanced for deeper analysis."
"They started implementing some AI, and their AI is isolated."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
 

Pricing and Cost Advice

"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"The solution's cost is high."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"The solution is based on an annual licensing model that is expensive."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"The solution is expensive."
"There is a yearly license required for this solution and it is expensive."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
9%
Computer Software Company
15%
Financial Services Firm
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
The complexity of Cortex XSOAR has a trade-off with its versatility. The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a down...
What needs improvement with Tines?
Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have ta...
What is your primary use case for Tines?
I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines services. Essentially, I am working on it, and I am leading one of the source services ...
What advice do you have for others considering Tines?
When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Information Not Available
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Tines and other solutions. Updated: March 2025.
847,772 professionals have used our research since 2012.