Try our new research platform with insights from 80,000+ expert users

Palo Alto Networks Cortex XSOAR vs Tines comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Number of Reviews
44
Ranking in other categories
SOC as a Service (2nd)
Tines
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
Vulnerability Management (32nd), Threat Intelligence Platforms (20th), Endpoint Detection and Response (EDR) (42nd)
 

Mindshare comparison

As of November 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 13.1%, down from 15.0% compared to the previous year. The mindshare of Tines is 5.3%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

NikhilSharma2 - PeerSpot reviewer
Aug 23, 2024
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
Del Tice - PeerSpot reviewer
Aug 21, 2024
Automate daily tasks, phishing emails, ticket creation and IOC investigations
Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you. They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Palo Alto ecosystem has a marketplace offering integration with Sentinel or other products."
"They have a portal where you can find any kind of integration that you need."
"I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data. It lets me manage and monitor the data in one place."
"I have no complaints about Cortex's stability."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"I am satisfied with the product overall."
"The orchestration in XSOAR is significantly easier compared to other SOAR tools I've used."
"It is a scalable solution. I would rate scalability a ten out of ten."
"The best thing is that it's no code, so it doesn't require coding knowledge."
"One of the most valuable features is that it’s a low-code solution."
"The tool was vendor-neutral."
 

Cons

"I would love to see more flexibility on what we can display and design on the dashboards."
"XSOAR could have more integration options."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"The tool’s multi-tenancy feature must be improved."
"Creating complex playbooks using coding languages, such as Python, could be easier."
"The solution is complicated to learn."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"The dashboard performance could be improved."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
"Tines was a little bit more expensive than Torq."
"They started implementing some AI, and their AI is isolated."
 

Pricing and Cost Advice

"The solution is a bit on the expensive side."
"There is a yearly license required for this solution and it is expensive."
"Cortex XSOAR's price could be lower."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"The solution's cost is high."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The solution's pricing needs improvement."
Information not available
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
815,854 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Government
10%
Manufacturing Company
9%
Computer Software Company
15%
Financial Services Firm
13%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
I do not know about the pricing as it was handled by the salespeople.
What needs improvement with Palo Alto Networks Cortex XSOAR?
Creating complex playbooks using coding languages, such as Python, could be easier. Sometimes the process becomes tedious and requires manual tasks.
What needs improvement with Tines?
Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool. For example, when you click on a feature, it could show a video link explaining how to ...
What is your primary use case for Tines?
We use it for automations on the enterprise security aspect.
What advice do you have for others considering Tines?
If someone needs tasks performed daily that can be automated between different systems, and if there's a cybersecurity or SOC analyst team, they can also use it by creating various API calls, setti...
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Information Not Available
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Tines and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.