Tines Reviews

Name: Tines
Brand: Tines
Rating: 4.4 (5 reviews)

Vendor: Tines

4.4 out of 5

5 reviews
100% willing to recommend

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What is Tines?

Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.

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Tines is the #1 ranked solution in top AI-Powered Security Automation solutions, #7 ranked solution in SOAR tools, #9 ranked solution in top Threat Intelligence Platforms, and #11 ranked solution in top AI IT Support solutions. PeerSpot users give Tines an average rating of 8.8 out of 10. Tines is most commonly compared to IBM Security QRadar: Tines vs IBM Security QRadar. Tines is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 892,287 peers since 2012

Featured Tines reviews

Mahesh P Iyer Mahesh

Cyber Security Engineer at a tech vendor with 1,001-5,000 employees

There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the UI for Change Control is a bit difficult to navigate and assess, but I know that Tines is working on that and so hopefully we will see results soon. The second thing is the action called Implode. The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action. I have raised this up with Tines, but I do not know if they are working on this or not. The third thing is the capacity to debug. If my story is not attached to a case, it is a bit difficult to debug if I run into an error. I have to identify the exact event that caused the error and then start debugging from there, so that is not entirely user-friendly. These are the three downfalls that I have noticed with Tines.

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VikramSingh8

Security Delivery Manager at Accenture

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

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Del Tice

Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees

Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you. They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

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Tines mindshare

Product category:

As of April 2026, the mindshare of Tines in the Security Orchestration Automation and Response (SOAR) category stands at 4.9%, down from 6.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Tines	4.9%
Microsoft Sentinel	11.2%
Palo Alto Networks Cortex XSOAR	8.6%
Other	75.3%

Security Orchestration Automation and Response (SOAR)

PeerResearch reports based on Tines reviews

Type	Title	Date
Category	Security Orchestration Automation and Response (SOAR)	Apr 30, 2026	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2026	Download
Comparison	Tines vs Microsoft Sentinel	Apr 30, 2026	Download
Comparison	Tines vs Splunk SOAR	Apr 30, 2026	Download
Comparison	Tines vs Palo Alto Networks Cortex XSOAR	Apr 30, 2026	Download

Valuable Features

Tines is valued for its seamless API capabilities, low-code environment, and Pages feature allowing integration, workflow creation, and UI development without programming proficiency. Users appreciate its vendor-neutral approach and no-code automation, enabling easy task planning and information collection. The platform's integration ease, excellent support, and comprehensive documentation are highlighted, aiding efficient security operations like incident management and IOC processing while saving time previously spent on manual tasks.

"For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"One of the most valuable features is that it’s a low-code solution."

Room for Improvement

Tines' Change Control UI is difficult to navigate. The Implode action often loses event context. Debugging without a case is not user-friendly. Their AI integration feels clunky and isolated. Tines is costlier than Torq. Users desire more feature demonstrations and videos. Reporting and dashboards lack advanced analysis and customization. Documentation needs improvement as well.

"There are three things that I would say could be better."
"Reporting and dashboards could be more advanced for deeper analysis."
"They started implementing some AI, and their AI is isolated."

ROI

Users reported significant time savings and improved operational efficiencies with Tines, leading to higher ROI. Automation of repetitive tasks reduced human error, freeing up team members for strategic activities. Companies saw quicker incident response times, resulting in lower downtime and associated costs. Enhanced overall workflow efficiency contributed positively to financial returns. The cost-effectiveness and functionality of Tines were highly valued, making it a worthwhile investment.

Pricing

Tines offers flexible pricing, with options for small to large enterprises. Pricing is based on the number of automated actions and users. Users mention that while the initial cost is competitive, additional charges may apply for premium support and custom integrations. Enterprises find value in the scalable model, allowing them to start small and expand as needed.

Popular Use Cases

In the cybersecurity field, users primarily apply Tines to automate alert detection workflows. Tines handles tasks like IOC enrichment and alert triage, significantly reducing manual labor. With integrations involving AI and OSINT tools, Tines streamlines analysis by creating tickets with detailed information, accelerating processes that previously took hours. Users utilize Tines for various activities, including phishing email handling, ticket management, and tool integration, enhancing daily operations and enterprise security automation.

Service and Support

Tines' support is highly responsive and user-friendly, providing proactive communication and rapid assistance. Through dedicated Slack channels and live chat, users receive quick AI-driven responses, with human support available if needed. Monthly check-ins help address user needs, while senior engineers resolve complex issues efficiently. Some users feel slightly less attention after engagement, yet overall, many highlight the effectiveness of their interactions. Support isn't 24/7, but prompt coverage is typically ensured during operational hours.

Deployment

Tines impresses with its user-friendly interface and easy initial setup, requiring no installation, just correct permissions. Many find it simple, especially with common hardware and applications. Exceptional support during deployment enhances the experience. Configuration is straightforward using APIs, and guidance saves significant time in early weeks. Several users value the constant improvements and highly recommend Tines for its efficiency and adaptability in various environments.

Scalability

Tines offers robust scalability with an auto-scaling feature that allows adjustment of worker numbers, providing detailed metrics. Users found it adaptable, addressing performance needs effectively. It supports various cloud and security teams, who appreciate its efficiency in handling tasks without performance concerns. Tines allows configurable access through web URLs under set permissions. Feedback highlights positive experiences with reaching out for support and in optimizing system stories.

Stability

Tines is highly stable, consistently updated, and functions without causing disruptions. Users rate its stability at nine out of ten, highlighting its reliability and absence of bugs. The platform demonstrates accurate performance with minimal downtime, achieving up to 99.9% stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Tines Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Healthcare Company

Comms Service Provider

Outsourcing Company

Educational Organization

University

Energy/Utilities Company

Government

Insurance Company

Retailer

Media Company

Performing Arts

Real Estate/Law Firm

Legal Firm

Hospitality Company

Marketing Services Firm

Logistics Company

Recreational Facilities/Services Company

Transportation Company

Consumer Goods Company

Non Profit

Engineering Company

Wellness & Fitness Company

Aerospace/Defense Firm

Pharma/Biotech Company

Wholesaler/Distributor

Compare Tines with alternative products

Learn more about Tines

Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.

What are the most important features of Tines?

No-code and low-code automation: Enables task automation without coding knowledge.
API integration: Facilitates enhanced automation for security operations.
Vendor-neutral approach: Promotes unbiased integration across various tools.
Detailed documentation: Provides users with comprehensive guides and support.
Scheduling capabilities: Allows users to automate workflows efficiently.

What benefits and ROI can users expect from Tines?

Time savings: Automates tasks to reduce manual processes.
Improved efficiency: Streamlines security operations, enhancing productivity.
Comprehensive task handling: Offers intuitive tools for managing complex tasks easily.

Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.

Title	Rating	Mindshare	Recommending
IBM Security QRadar	4.0	5.7%	90%	217 interviews Add to research
Microsoft Sentinel	4.1	11.2%	93%	110 interviews Add to research

Author info	Rating	Review Summary
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees	4.0	I value Tines for automating 90-95% of our cybersecurity alert triage and IOC enrichment, significantly saving analyst time. Its API features and customer support are excellent, though the Change Control UI, Implode action, and debugging could improve.
Security Delivery Manager at Accenture	4.5	I work for Vikram, a service-based company delivering Tines services. Tines offers no-code automation, easing integration and improving security operations. It saves time, but its dashboards need more customization, and documentation could be improved for better user experience.
Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees	5.0	I use Tines for automating tasks like handling phishing emails and ticket management. Its low-code feature is valuable, as it works with any API. However, its AI feels clunky and limited, often making manual tasks easier.
Cyber Security Engineer at News Corp	4.5	We use Tines for enterprise security automation because it's no code and user-friendly. However, more video demonstrations would help. Previously, other platforms were complex, but Tines is easy and compatible, simplifying automation tasks significantly.
Security Operations Center (SOC) Manager at a computer software company with 201-500 employees	4.0	I manage a security operations center and found Tines useful for alert detection and reducing manual work. Although a bit costlier than Torq, which we currently use, Tines increased response time and allowed us to reduce staff by 30%.

Tines Reviews

What is Tines?

Featured Tines reviews

Tines mindshare

PeerResearch reports based on Tines reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

Compare Tines with alternative products

Learn more about Tines

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