IBM Resilient and Palo Alto Networks Cortex XSOAR are leading contenders in the security orchestration, automation, and response (SOAR) category. Cortex XSOAR seems to have the upper hand with its playbook library and user-friendly interface.
Features: IBM Resilient is notable for its integration with IBM QRadar, comprehensive incident response capabilities, and flexibility in playbook creation and automation. It has a robust security architecture and offers stability and scalability. Cortex XSOAR stands out for its extensive playbook library, advanced automation features, and excellent integration with third-party vendors. It is user-friendly and supports advanced threat intelligence functions.
Room for Improvement: IBM Resilient faces challenges with third-party integrations and has compatibility hurdles. It is considered expensive and lacks proactive technical support. More built-in integrations and easier customization are needed. Cortex XSOAR is noted for high licensing costs and a complex setup process. There is room for better integration with non-security solutions and more affordable pricing. Missing built-in functionalities such as SIEM is a gap.
Ease of Deployment and Customer Service: IBM Resilient primarily offers on-premises deployment with variable technical support. Some users experience delays, while others appreciate effective issue escalation. Palo Alto Networks Cortex XSOAR provides cloud and on-premises deployment options. Its support is generally average, sometimes slow in resolving issues. Both could enhance technical support and deployment ease, but IBM Resilient shows a slightly better escalation mechanism.
Pricing and ROI: IBM Resilient is seen as expensive, with high annual licensing fees and added costs for support services. Its user-based pricing may not be ideal for larger environments. Cortex XSOAR is also considered pricey, particularly after Palo Alto's acquisition, which increased costs significantly. Despite this, some users see value in its features. Both products are expensive but offer significant ROI in time savings for those leveraging their capabilities fully.
The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.
The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.
Palo Alto Networks delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.
Palo Alto Networks Cortex XSOAR is a piece of Security Orchestration, Automation, and Response software that redefines what it means for a program to orchestrate security in an automated manner. It is a next-generation solution that offers all of the features of dozens of siloed security operations center tools in one place. Cortex XSOAR combines case management, automation, real-time collaboration, and threat intelligence management to create a platform that can handle all aspects of system security. Teams that make use of Cortex XSOAR can expect to cut the number of issues that they will have to deal with by 75%. At the same time, the speed at which they resolve those issues that slip through will rise by 90%.
Cortex XSOAR ensures that all of the IT and security tools that you employ function as a unified system. It does this by employing hundreds of integrations that allow you to run a wide variety of programs at once without ever worrying about them interfering with each other. These integrations are limited only by your imagination. They can be used immediately as they are, if that is what you need. However, they can also be customized according to the requirements of your system. This approach provides you with the maximum levels of both flexibility and utility.
The model that this platform uses is based on a machine learning algorithm. The level of automation allows you to provide more than an unchanging and inflexible blanket of coverage. Cortex XSOAR takes all of the data that it gathers and uses it to expand its protective capabilities. This creates recommendations that you can use to create a threat playbook that can be deployed uniformly throughout your organization.
Benefits of Palo Alto Networks Cortex XSOAR
Some of Palo Alto Networks Cortex XSOAR’s benefits include:
Reviews from Real Users
Palo Alto Networks Cortex XSOAR’s centralized monitoring interface and automation are two features that help it stand out. This might help explain why one quarter of the Fortune 500 companies choose Palo Alto Networks Cortex XSOAR over the competition.
Peerspot users note the effectiveness of these features. One user wrote, “We were looking for a single pane of glass type of solution that would allow us to physically be in one appliance - be able to work in concert with other servers that we have within our environment. We wanted orchestration and automation. The single pane of glass was the most important part.” Another noted, "The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.