IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.0. IBM holds a 11.3% mindshare in IRP, compared to ServiceNow’s 19.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

235 Views
145 Comparison Views

75% willing to recommend

ServiceNow Security Operations

Read 20 ServiceNow Security Operations reviews

437 Views
253 Comparison Views

94% willing to recommend

IBM Resilient

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: January 2025).

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Ranking in Security Orchestration Automation and Response (SOAR)

7th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

2nd

Ranking in Security Orchestration Automation and Response (SOAR)

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Risk-Based Vulnerability Management (9th)

Mindshare comparison

As of February 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 11.3%, up from 6.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.4%, up from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"This is a good solution that we recommend for customers."

"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."

"It is a stable solution...It is a scalable solution."

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"IBM Resilient is scalable."

"The solution is reliable in our usage."

More IBM Resilient pros

"The product has a very simple UI."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"The solution is stable."

"The solution is available over the cloud and is easy to manage."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

More ServiceNow Security Operations pros

Cons

"The initial setup is complex."

"The product must provide more integration with other tools."

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."

"Its price needs improvement."

"The tool needs to improve its documentation on license scripts."

"The response time of the support is an area of concern where improvements are required."

"IBM Resilient could integrate better with my tools."

More IBM Resilient cons

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"The initial setup is difficult."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"Pricing for the solution is good, in my opinion."

"There is a license you need to pay for in order to use this product."

"It is very expensive."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"We could create unlimited users using the license we had purchased."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

More IBM Resilient pricing and cost advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"The product is more expensive than other solutions."

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Top Industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

11%

Manufacturing Company

10%

Government

Financial Services Firm

21%

Government

10%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

See all answers

What needs improvement with ServiceNow Security Operations?

I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 36% of the time

IBM Security QRadar vs IBM Resilient

Compared 18% of the time

Splunk SOAR vs IBM Resilient

Compared 17% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 8% of the time

Microsoft Sentinel vs IBM Resilient

Compared 5% of the time

More IBM Resilient Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 27% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 16% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 15% of the time

Unified Vulnerability Management vs ServiceNow Security Operations

Compared 7% of the time

Swimlane vs ServiceNow Security Operations

Compared 7% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

IBM Resilient

February 2025

Download IBM Resilient product report

Buyer's Guide

ServiceNow Security Operations

January 2025

Download ServiceNow Security Operations product report

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Golden Living, Health Equity, USA Funds

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

January 2025

Free Report: IBM Resilient vs. ServiceNow Security Operations

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