IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.1. IBM holds a 10.9% mindshare in IRP, compared to ServiceNow’s 19.2% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

212 Views
133 Comparison Views

75% willing to recommend

ServiceNow Security Operations

Read 20 ServiceNow Security Operations reviews

387 Views
231 Comparison Views

94% willing to recommend

IBM Resilient

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: March 2025).

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Ranking in Security Orchestration Automation and Response (SOAR)

13th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

2nd

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of April 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 10.9%, up from 7.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"It's really simple and has a flexible interface."

"IBM Resilient is scalable."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"Its flexibility is the most valuable."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"As a whole, the product is stable...Technical support is very good."

"The UBA, User Behavior Analytics, is very good."

More IBM Resilient pros

"My favorite feature is the application vulnerability scanner."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"The ease of use is great."

"Reduces time to closure and closure metrics for vulnerabilities."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

Cons

"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."

"IBM Resilient could integrate better with my tools."

"The ability to analyze incidents needs to be improved in the solution."

"The integration could be improved so that it is easy to integrate with other solutions."

"The initial setup is complex."

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"The product needs a bit more development."

More IBM Resilient cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"The dashboard and playbook creation will need to improve"

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"We'd like customization to be easier in terms of the UI and using the dashboards."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"We could create unlimited users using the license we had purchased."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"The cost of the product is quite high."

"There is a license you need to pay for in order to use this product."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"It is very expensive."

More IBM Resilient pricing and cost advice

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"This product is a good value for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

32%

Computer Software Company

11%

Manufacturing Company

Government

Financial Services Firm

20%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

See all answers

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 37% of the time

IBM Security QRadar vs IBM Resilient

Compared 23% of the time

Splunk SOAR vs IBM Resilient

Compared 18% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 10% of the time

More IBM Resilient Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 27% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 16% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 14% of the time

Unified Vulnerability Management vs ServiceNow Security Operations

Compared 8% of the time

Microsoft Defender Vulnerability Management vs ServiceNow Security Operations

Compared 3% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

IBM Resilient

April 2025

Download IBM Resilient product report

Buyer's Guide

ServiceNow Security Operations

March 2025

Download ServiceNow Security Operations product report

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Golden Living, Health Equity, USA Funds

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

March 2025

Free Report: IBM Resilient vs. ServiceNow Security Operations

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