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IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.0. IBM holds a 13.9% mindshare in IRP, compared to ServiceNow’s 21.0% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 244 Views
  • 151 Comparison Views
75% willing to recommend
ServiceNow Security Operations
Read 19 ServiceNow Security Operations reviews
  • 487 Views
  • 271 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

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To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: January 2025).
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
3rd
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of January 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 13.9%, up from 6.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 21.0%, up from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As a whole, the product is stable...Technical support is very good."
"The solution is very easy to use."
"The solution is easy to use."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The solution is reliable in our usage."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The most valuable thing about it is how easy it is to navigate the user interface."
"It is a stable solution...It is a scalable solution."
More IBM Resilient pros
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The product has a very simple UI."
"The ease of use is great."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
More ServiceNow Security Operations pros
 

Cons

"The implementation could be a bit simpler."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"IBM Resilient could integrate better with my tools."
"The integration could be improved so that it is easy to integrate with other solutions."
"The tool needs to improve its documentation on license scripts."
"Its price needs improvement."
"The product needs a bit more development."
"The product must provide more integration with other tools."
More IBM Resilient cons
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"There is a license you need to pay for in order to use this product."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"The cost of the product is quite high."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"We could create unlimited users using the license we had purchased."
"It is very expensive."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
More IBM Resilient pricing and cost advice
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Government
11%
Manufacturing Company
9%
Financial Services Firm
20%
Manufacturing Company
10%
Government
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
See all answers
 

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient Logo
Palo Alto Networks Cortex XSOAR vs IBM Resilient
Compared 38% of the time
IBM Security QRadar vs IBM Resilient Logo
IBM Security QRadar vs IBM Resilient
Compared 17% of the time
Splunk SOAR vs IBM Resilient Logo
Splunk SOAR vs IBM Resilient
Compared 17% of the time
Fortinet FortiSOAR vs IBM Resilient Logo
Fortinet FortiSOAR vs IBM Resilient
Compared 8% of the time
Microsoft Sentinel vs IBM Resilient Logo
Microsoft Sentinel vs IBM Resilient
Compared 5% of the time
More IBM Resilient Competitors
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 26% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 16% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 15% of the time
Unified Vulnerability Management vs ServiceNow Security Operations Logo
Unified Vulnerability Management vs ServiceNow Security Operations
Compared 7% of the time
Swimlane vs ServiceNow Security Operations Logo
Swimlane vs ServiceNow Security Operations
Compared 6% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
IBM Resilient
January 2025
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
ServiceNow Security Operations
December 2024
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

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IBM
Video not available
ServiceNow
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
January 2025
Free Report: IBM Resilient vs. ServiceNow Security Operations
Find out what your peers are saying about IBM Resilient vs. ServiceNow Security Operations and other solutions. Updated: January 2025.
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We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.