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IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while ServiceNow is ranked #2 with an average rating of 8.0. IBM holds a 12.6% mindshare in IRP, compared to ServiceNow’s 20.2% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 239 Views
  • 152 Comparison Views
75% willing to recommend
ServiceNow Security Operations
Read 19 ServiceNow Security Operations reviews
  • 471 Views
  • 268 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

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Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.7
IBM Resilient shows varied ROI, with some users seeing 80% time savings, while others need expertise or experience no return.
No sentiment score available
 

Customer Service

No sentiment score available
Sentiment score
6.7
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Scalability Issues

Sentiment score
7.8
IBM Resilient is scalable and integrates easily with Python scripts, but onboarding challenges and expertise gaps can occur.
Sentiment score
7.8
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Stability Issues

Sentiment score
8.2
IBM Resilient is praised for its high stability and effective management, with minor updates occasionally needed for optimal performance.
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Room For Improvement

IBM Resilient needs improved integration, pricing, documentation, support, and advanced automation for better deployment and customization.
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Setup Cost

IBM Resilient is often viewed as costly due to yearly licenses and additional support fees, averaging $120,000 annually.
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Valuable Features

IBM Resilient offers user-friendly, scalable incident response with seamless QRadar integration, rich features, and dynamic playbooks for effective threat management.
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
3rd
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of December 2024, in the Security Incident Response category, the mindshare of IBM Resilient is 12.6%, up from 6.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
12%
Government
10%
Manufacturing Company
9%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
See all answers
 

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient Logo
Palo Alto Networks Cortex XSOAR vs IBM Resilient
Compared 36% of the time
IBM Security QRadar vs IBM Resilient Logo
IBM Security QRadar vs IBM Resilient
Compared 16% of the time
Splunk SOAR vs IBM Resilient Logo
Splunk SOAR vs IBM Resilient
Compared 16% of the time
Fortinet FortiSOAR vs IBM Resilient Logo
Fortinet FortiSOAR vs IBM Resilient
Compared 7% of the time
Microsoft Sentinel vs IBM Resilient Logo
Microsoft Sentinel vs IBM Resilient
Compared 5% of the time
More IBM Resilient Competitors
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 25% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 18% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 16% of the time
Avalor vs ServiceNow Security Operations Logo
Avalor vs ServiceNow Security Operations
Compared 6% of the time
Swimlane vs ServiceNow Security Operations Logo
Swimlane vs ServiceNow Security Operations
Compared 6% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
IBM Resilient
December 2024
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
ServiceNow Security Operations
November 2024
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

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IBM
Video not available
ServiceNow
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
December 2024
Free Report: IBM Resilient vs. ServiceNow Security Operations
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We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.