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IBM Resilient vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Room For Improvement

No sentiment score available
Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Customer Service

No sentiment score available
Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Setup Cost

No sentiment score available
Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
3rd
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
7.4
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Incident Response category, the mindshare of IBM Resilient is 12.9%, up from 6.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.3%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
13%
Government
10%
Manufacturing Company
9%
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Learn More

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Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about IBM Resilient vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.