Microsoft Sentinel vs ServiceNow Security Operations comparison

Microsoft Sentinel vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Sentinel

Ranking in Security Orchestration Automation and Response (SOAR)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (3rd), Microsoft Security Suite (6th), AI-Powered Cybersecurity Platforms (5th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Microsoft Sentinel is 19.3%, down from 20.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

KrishnanKartik

Cyber Security Consultant at Inspira Enterprise

Every rule enriched at triggering stage, easing the job of SOC analyst

It's a Big Data security analytics platform. Among the unique features is the fact that it has built-in UEBA and analytical capabilities. It allows you to use the out-of-the-box machine learning and AI capabilities, but it also allows you to bring your own AI/ML, by bringing in your own IPs and allowing the platform to accept them and run that on top of it. In addition, the SOAR component is a pay-per-use model. Compared to any other product, where customization is not available, you can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today. Other vendors charge heavily for the SOAR, but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer. The SOAR engine also uniquely helps us to automate most of the incidents with automated enrichment and that cuts out the L1 analyst work. And combining M365 with Sentinel, if you want to call it integration, takes just a few clicks: "next, next finish." If it is all M365-native, it is a maximum of three or four steps and you'll be able to ingest all the logs into Sentinel. That is true even with AWS or GCP because most of the connectors are already available out-of-the-box. You just click, put in your subscription details, include your IAM, and you are finished. Within five to six steps, you can integrate AWS workloads and the logs can be ingested into Sentinel. When it comes to a third party specifically, such as log sources in a data center or on-premises, we need a log collector so that the logs can be forwarded to the Sentinel platform. And when it comes to servers or something where there is an agent for Windows or Linux, the agent can collect the logs and ship them to the Sentinel platform. I don't see any difficulties in integrating any of the log sources, even to the extent of collecting IoT log sources. Microsoft Defender for Cloud has multiple components such as Defender for Servers, Defender for PaaS, and Defender for databases. For customers in Azure, there are a lot of use cases specific to protecting workloads and PaaS and SaaS in Azure and beyond Azure, if a customer also has on-premises locations. There is EDR for Windows and Linux servers, and it even protects different kinds of containers. With Defender for Cloud, all these sources can be seamlessly integrated and you can then track the security incidents in Microsoft's XDR platform. That means you have one more workspace, under Azure, not Defender for Cloud, where you can see the security incidents. In addition, it can be integrated with Sentinel for EDR deep-dive analytics. It can also protect workloads in AWS. We have customers for whom we are protecting their AWS workloads. Even EKS, Elastic Kubernetes Service, on AWS can be integrated, as can the GKE (Google Kubernetes Engine). And with Defender for Cloud, security alert ingestion is free

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment."

"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."

"One of the most valuable features is that it creates a kind of a single pane of glass for organizations that already use Microsoft software. So, when they have things like Microsoft 365, it is very easy for them to kind of plug in or enroll those endpoints into the Azure Sentinel service."

"Sentinel pricing is good"

"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."

"The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature."

"Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing"

"The query language of Microsoft Sentinel is easy to understand and use."

More Microsoft Sentinel pros

"Reduces time to closure and closure metrics for vulnerabilities."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"It's stable."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

More ServiceNow Security Operations pros

Cons

"We are invoiced according to the amount of data generated within each log."

"They only classify alerts into three categories: high, medium, and low. So, from the user's point of view, having another critical category would be awesome."

"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."

"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."

"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."

"Sometimes, we are observing large ingestion delays. We expect logs within 5 minutes, but it takes about 10 to 15 minutes."

"The playbook is a bit difficult and could be improved."

"If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."

More Microsoft Sentinel cons

"It doesn't interact with things very well."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."

"Some of the licensing models can be a little bit difficult to understand and confusing at times, but overall it's a reasonable licensing model compared to some other SIEMs that charge you a lot per data."

"Microsoft Sentinel's pricing is relatively expensive and extremely confusing."

"The price is reasonable because Sentinel includes features like user behavior analytics and SOAR that are typically sold separately. Overall, a standalone on-prem solution would require some high-end servers, and there's a different cost. It is a cloud-based solution, so there are backend cloud computing costs, but they are negligible."

"Microsoft Sentinel is expensive."

"It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."

"The pricing is fair... With a traditional SIEM, you pay a lump sum for licenses. But with Sentinel, it's pay-as-you-go according to the amount of data you inject."

"The are two native advantages for customers that use M365 Security and Sentinel. The first advantage is that the log or security-event ingestion into Sentinel is free. Cost-wise, they're saving a lot and that is a major advantage."

More Microsoft Sentinel pricing and cost advice

"The product is more expensive than other solutions."

"It is an expensive product."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

20%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?

Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and its Threat Hunting functionality with AI available as templates or customized ...

What is a better choice, Splunk or Azure Sentinel?

It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...

Which is better - Azure Sentinel or AWS Security Hub?

We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

AWS Security Hub vs Microsoft Sentinel

Comparisons

Compared 21% of the time

IBM Security QRadar vs Microsoft Sentinel

Compared 9% of the time

Cortex XSIAM vs Microsoft Sentinel

Compared 8% of the time

Wazuh vs Microsoft Sentinel

Compared 6% of the time

More Microsoft Sentinel Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 26% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 16% of the time

Unified Vulnerability Management vs ServiceNow Security Operations

Compared 8% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

Swimlane vs ServiceNow Security Operations

Compared 6% of the time

More ServiceNow Security Operations Competitors

Product Reports

Microsoft Sentinel

Download Microsoft Sentinel product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

Azure Sentinel

No data available

Overview

Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

- Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

- Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

- Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

- Respond to incidents rapidly with built-in orchestration and automation of common tasks

To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

Microsoft

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Microsoft Sentinel vs. ServiceNow Security Operations