Try our new research platform with insights from 80,000+ expert users

Microsoft Sentinel vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users find Microsoft Sentinel offers positive ROI through improved visibility, automation, and efficiency, despite initial costs and quantification challenges.
No sentiment score available
 

Customer Service

Sentiment score
6.7
Microsoft Sentinel support is mixed; premium plans and better Microsoft relationships yield favorable experiences despite some challenges.
Sentiment score
6.7
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
Their solutions' integration simplifies resolving issues compared to those caused by third-party products.
Working with a Sentinel engineer helped us tune settings effectively.
 

Scalability Issues

Sentiment score
8.1
Microsoft Sentinel's cloud architecture ensures scalable, flexible data handling with minimal management, supporting large user bases and easy integration.
Sentiment score
7.8
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
Office 365 and Exchange are running on it, covering about 35,000 users efficiently.
As our organization uses Microsoft Azure and Defender, everything grows together, and we can integrate various features seamlessly.
 

Stability Issues

Sentiment score
7.8
Microsoft Sentinel is highly stable and reliable, with users praising its performance and noting rare, minor configuration issues.
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
So far, we have not experienced any issues, and it has been stable from the beginning.
Sentinel's stability is great.
 

Room For Improvement

Microsoft Sentinel users seek improved third-party integration, user-friendly features, enhanced threat intelligence, and streamlined data management to reduce costs.
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
We have some tools, such as our off-site Meraki firewalls, that have not fully integrated with Sentinel.
Currently, we are happy to have a way in the middle with not so much cost, but it would be nice to have the ability to enhance the automation of workflows based on learned incidents.
 

Setup Cost

Microsoft Sentinel offers cost-effective, consumption-based pricing, benefiting from Azure integration with careful data management to control expenses.
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
We already had the necessary licensing for Sentinel, so we didn't need to spend extra money.
 

Valuable Features

Microsoft Sentinel offers seamless integration, AI-driven threat detection, and automation, providing comprehensive security and ease of setup for organizations.
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
Custom workbooks are valuable. It is one of the crucial points in dealing with potential security threats in an automated way without requiring too much manpower.
 

Categories and Ranking

Microsoft Sentinel
Ranking in Security Orchestration Automation and Response (SOAR)
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
89
Ranking in other categories
Security Information and Event Management (SIEM) (3rd), Microsoft Security Suite (5th), AI-Powered Cybersecurity Platforms (6th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of January 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Microsoft Sentinel is 20.9%, up from 20.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 4.5%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nitin Arora - PeerSpot reviewer
Gives us one place to investigate and respond to threats, and automation eliminates manual work
They can work on the EDR side of things. It is already really superb, because of the kinds of features we get with the EDR solution. It's not a standard EDR and they have recently enhanced things. But the problem is with onboarding devices. I have different OS flavors, including a large number of Linux, Windows, macOS, and some on-prem machines as well. Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work. They can eliminate having to do manual configuration for the machines, and check the different types of configurations for each OS. In some cases, it does not support some OSs. If they could reduce this type of work, that would be really amazing.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
825,609 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Government
8%
Manufacturing Company
8%
Financial Services Firm
21%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?
Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and its Threat Hunting functionality with AI available as templates or customized ...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
Which is better - Azure Sentinel or AWS Security Hub?
We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Also Known As

Azure Sentinel
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Sentinel vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
825,609 professionals have used our research since 2012.