Microsoft Sentinel vs ServiceNow Security Operations comparison

Microsoft Sentinel vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Sentinel

Ranking in Security Orchestration Automation and Response (SOAR)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (3rd), Microsoft Security Suite (5th), AI-Powered Cybersecurity Platforms (6th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of March 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Microsoft Sentinel is 19.6%, down from 20.6% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

KrishnanKartik

Cyber Security Consultant at Inspira Enterprise

Every rule enriched at triggering stage, easing the job of SOC analyst

It's a Big Data security analytics platform. Among the unique features is the fact that it has built-in UEBA and analytical capabilities. It allows you to use the out-of-the-box machine learning and AI capabilities, but it also allows you to bring your own AI/ML, by bringing in your own IPs and allowing the platform to accept them and run that on top of it. In addition, the SOAR component is a pay-per-use model. Compared to any other product, where customization is not available, you can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today. Other vendors charge heavily for the SOAR, but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer. The SOAR engine also uniquely helps us to automate most of the incidents with automated enrichment and that cuts out the L1 analyst work. And combining M365 with Sentinel, if you want to call it integration, takes just a few clicks: "next, next finish." If it is all M365-native, it is a maximum of three or four steps and you'll be able to ingest all the logs into Sentinel. That is true even with AWS or GCP because most of the connectors are already available out-of-the-box. You just click, put in your subscription details, include your IAM, and you are finished. Within five to six steps, you can integrate AWS workloads and the logs can be ingested into Sentinel. When it comes to a third party specifically, such as log sources in a data center or on-premises, we need a log collector so that the logs can be forwarded to the Sentinel platform. And when it comes to servers or something where there is an agent for Windows or Linux, the agent can collect the logs and ship them to the Sentinel platform. I don't see any difficulties in integrating any of the log sources, even to the extent of collecting IoT log sources. Microsoft Defender for Cloud has multiple components such as Defender for Servers, Defender for PaaS, and Defender for databases. For customers in Azure, there are a lot of use cases specific to protecting workloads and PaaS and SaaS in Azure and beyond Azure, if a customer also has on-premises locations. There is EDR for Windows and Linux servers, and it even protects different kinds of containers. With Defender for Cloud, all these sources can be seamlessly integrated and you can then track the security incidents in Microsoft's XDR platform. That means you have one more workspace, under Azure, not Defender for Cloud, where you can see the security incidents. In addition, it can be integrated with Sentinel for EDR deep-dive analytics. It can also protect workloads in AWS. We have customers for whom we are protecting their AWS workloads. Even EKS, Elastic Kubernetes Service, on AWS can be integrated, as can the GKE (Google Kubernetes Engine). And with Defender for Cloud, security alert ingestion is free

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature."

"Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment."

"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."

"Sentinel pricing is good"

"It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."

"Microsoft Sentinel stands out among SIEM tools for its user-friendliness and powerful built-in query language."

"The features that stand out are the detection engine and its integration with multiple data sources."

"You can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today... but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer."

More Microsoft Sentinel pros

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"The solution is available over the cloud and is easy to manage."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"Reduces time to closure and closure metrics for vulnerabilities."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

More ServiceNow Security Operations pros

Cons

"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."

"The data connectors for third-party tools could be improved, as some aren't available in Sentinel. They need to be available in the data connector panel."

"There is room for improvement in entity behavior and the integration site."

"Add more out-of-the-box connectors with other SaaS platforms/applications."

"When we pass KPIs to the governance department, there's no option to provide rights to the data or dashboard to colleagues. We can use Power BI for this, but it isn't easy or convenient. They should just come up with a way to provide limited role-based access to auditing personnel"

"Everyone has their favorites. There is always room for improvement, and everybody will say, "I wish you could do this for me or that for me." It is a personal thing based on how you use the tool. I do not necessarily have those thoughts, and they are probably not really valuable because they are unique to the context of the user, but broadly, where it can continue to improve is by adding more connectors to more systems."

"The AI capabilities must be improved."

"The reporting could be more structured."

More Microsoft Sentinel cons

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."

"Microsoft Sentinel's pricing is relatively expensive and extremely confusing."

"We are charged based on the amount of data used, which can become expensive."

"Sentinel's pricing is on the higher side, but you can get a discount if you can predict your usage. You have to pay ingestion and storage fees. There are also fees for Logic Apps and particular features. It seems heavily focused on microtransactions, but they may be slightly optional. By contrast, Splunk requires no additional fee for their equivalent of Logic. You have a little more flexibility, but Sentinel's costs add up."

"It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"

"The pricing is reasonable, and we think Sentinel is worth what we pay for it."

"I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."

"Sentinel is fairly priced and pretty cost-effective."

More Microsoft Sentinel pricing and cost advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

21%

Government

10%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?

Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and its Threat Hunting functionality with AI available as templates or customized ...

What is a better choice, Splunk or Azure Sentinel?

It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...

Which is better - Azure Sentinel or AWS Security Hub?

We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

AWS Security Hub vs Microsoft Sentinel

Comparisons

Compared 21% of the time

IBM Security QRadar vs Microsoft Sentinel

Compared 9% of the time

Cortex XSIAM vs Microsoft Sentinel

Compared 8% of the time

Wazuh vs Microsoft Sentinel

Compared 6% of the time

Microsoft Defender for Cloud vs Microsoft Sentinel

Compared 1% of the time

More Microsoft Sentinel Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 25% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 16% of the time

Unified Vulnerability Management vs ServiceNow Security Operations

Compared 7% of the time

IBM Resilient vs ServiceNow Security Operations

Compared 7% of the time

Swimlane vs ServiceNow Security Operations

Compared 7% of the time

More ServiceNow Security Operations Competitors

Product Reports

Microsoft Sentinel

Download Microsoft Sentinel product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

Azure Sentinel

No data available

Overview

Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

- Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

- Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

- Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

- Respond to incidents rapidly with built-in orchestration and automation of common tasks

To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

Microsoft

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Microsoft Sentinel vs. ServiceNow Security Operations