ServiceNow Security Operations vs Swimlane comparison

ServiceNow Security Operations

Read 10 Swimlane reviews

1,356 Views
1,302 Comparison Views

88% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and Swimlane are competing in the cybersecurity solutions category. ServiceNow is favored for its comprehensive features and integration capability, while Swimlane gains an edge with its focus on automation.

Features: ServiceNow Security Operations is noted for its incident response capabilities, threat intelligence integration, and workflow automation. It supports environments using multiple security tools seamlessly. Swimlane is distinguished by its advanced security orchestration and automation features, enhancing efficiency in large-scale environments. Its scalability and automated workflows provide streamlined security processes.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers seamless integration into existing IT infrastructures and robust customer support. Swimlane provides a flexible deployment model, accommodating both on-premise and cloud solutions, along with proactive customer service. ServiceNow's integration features provide benefits, but Swimlane's adaptable deployment options and customer service offer a significant advantage.

Pricing and ROI: ServiceNow Security Operations has higher initial setup costs, which are justified by a promising long-term ROI due to its extensive features and integrations. Swimlane offers a competitive pricing model with lower setup costs and notable ROI through its efficient automation capabilities. Swimlane's cost efficiency appeals to businesses prioritizing automation without high upfront expenses.

To learn more, read our detailed ServiceNow Security Operations vs. Swimlane Report (Updated: December 2025).

ServiceNow Security Operations vs. Swimlane

Download the complete report

Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

7th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (11th)

Swimlane

Ranking in Security Orchestration Automation and Response (SOAR)

9th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Powered Security Automation (2nd)

Mindshare comparison

As of December 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.6%, down from 4.0% compared to the previous year. The mindshare of Swimlane is 3.2%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	3.6%
Swimlane	3.2%
Other	93.2%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Read full review

MoumitaDas

Software Engineer III at a financial services firm with 10,001+ employees

Task persistence and integration ease have been key benefits

The best part of Swimlane is the persistent notifications and its ease of integration, requiring minimal coding. While it lacks response features, it can be integrated with messaging or queue services to achieve this. Any incident response requires additional integration since Swimlane itself doesn't react to incidents. Real-time data in terms of persistence is configurable, and without config, tasks persist indefinitely until completion. If using Appian versions below 11, integration features for Swimlane aren't available. By default, Swimlane lacks built-in intelligence, needing coding for integration. Although the Swimlane is beneficial and reduces manpower requirements, it's hindered by its lack of exposure. If exposed through services or endpoints, its functionality could be accessed without needing a local standalone application. On a scale of one to ten, this solution deserves a rating of nine.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use is great."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

"The most valuable feature of the solution is the support."

"We are using it for a SOAR platform at a Cyber Security company which is MSSP."

"On a scale of one to ten, this solution deserves a rating of nine."

"Swimlane saves us 80 to 90 percent of our time by quickly helping us design the journey and efficiently passing information to various components."

"Our primary goal was to reduce analyst time, and we have been successful in that."

"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."

"Swimlane is a very effective way to represent workflows involving multiple users."

"It provides us with a single portal for our logs from different solutions."

More Swimlane pros

Cons

"The initial setup is difficult."

"The threat intelligence module needs a better dashboard."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"It doesn't interact with things very well."

"There is room for improvement in terms of developer support and documentation."

More ServiceNow Security Operations cons

"There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates."

"One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers."

"The initial setup and deployment are complex."

"We faced a lot of issues with the product’s stability."

"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."

"The stability of the solution has room for improvement."

"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."

"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."

More Swimlane cons

Pricing and Cost Advice

"It is an expensive product."

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.

See recommendations

879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

What needs improvement with Swimlane?

One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers. We have recently seen new products such as Tines and Blink Ops coming into the market, where a pers...

What is your primary use case for Swimlane?

We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation. One of the major playbooks that we use in Swimlane is for phishing email autom...

What advice do you have for others considering Swimlane?

I would rate Swimlane a seven out of ten as a product.

Splunk SOAR vs ServiceNow Security Operations

Comparisons

Compared 18% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 15% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 7% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 3% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Swimlane

Compared 19% of the time

Tines vs Swimlane

Compared 18% of the time

Torq vs Swimlane

Compared 11% of the time

Splunk SOAR vs Swimlane

Compared 10% of the time

D3 Security vs Swimlane

Compared 4% of the time

More Swimlane Competitors

Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Download Swimlane product report

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Swimlane is a leader in security orchestration, automation and response (SOAR). By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations.

Swimlane was founded to deliver scalable innovative and flexible security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

LinkedIn, TransUnion, Citrix, Aetna, Perspecta

ServiceNow Security Operations vs. Swimlane