NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #24, while ServiceNow is ranked #10 with an average rating of 8.0. NetWitness holds a 0.4% mindshare in SOAR, compared to ServiceNow’s 3.8% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

NetWitness NDR

Read 15 NetWitness NDR reviews

205 Views
158 Comparison Views

87% willing to recommend

ServiceNow Security Operations

Read 19 ServiceNow Security Operations reviews

2,445 Views
1,432 Comparison Views

94% willing to recommend

NetWitness NDR

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: January 2025).

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetWitness NDR

Ranking in Security Orchestration Automation and Response (SOAR)

24th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (34th), Endpoint Detection and Response (EDR) (61st), Network Detection and Response (NDR) (20th), Extended Detection and Response (XDR) (35th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)

Mindshare comparison

As of February 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.4%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

SupravatMaji

Associate Vice President - IT Security at Inspira Enterprise

Beneficial single unified dashboard, good native application integration, and high availability

My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface of this solution is very flexible and easy to use."

"The stability of the RSA NetWitness Endpoint is very good."

"It's a scalable solution. We have around five to eight customers using RSA NetWitness Endpoint, and we hope to increase the number of users."

"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."

"Technical support is knowledgeable."

"We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues."

"This solution allows us to locate the malware in real-time."

"The log correlation is good."

More NetWitness NDR pros

"The product has a very simple UI."

"It's stable."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"The ease of use is great."

More ServiceNow Security Operations pros

Cons

"RSA NetWitness Network could improve on integration with non-native application integration."

"NetWitness Endpoint's blocking feature does not work properly - if there's a malicious process, it's not possible to kill it via a custom rule unless and until it's flagged as malicious."

"The contamination feature could be improved."

"The threat intelligence could improve in RSA NetWitness Endpoint."

"This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."

"I would like to see Security Orchestration and Response Automation (SOAR) integration."

"The initial setup requires a high level of skill."

"The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is working with troubleshooting and working with technical support. Log passing is also one of the biggest challenge."

More NetWitness NDR cons

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"The threat intelligence module needs a better dashboard."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"There is room for improvement in terms of developer support and documentation."

"The initial setup is difficult."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"I do not have any opinion on the pricing or licensing of the product."

"It is an expensive product."

"We are on a three-year contract to use RSA NetWitness Network."

"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."

"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."

"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."

"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."

"It is highly scalable. It can be bought based on your requirements."

More NetWitness NDR pricing and cost advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Government

Financial Services Firm

20%

Manufacturing Company

10%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

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What needs improvement with ServiceNow Security Operations?

I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.

See all answers

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Product Reports

Buyer's Guide

NetWitness NDR

January 2025

Download NetWitness NDR product report

Buyer's Guide

ServiceNow Security Operations

January 2025

Download ServiceNow Security Operations product report

Also Known As

RSA ECAT, NetWitness Network

No data available

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

ADP, Ameritas, Partners Healthcare

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

January 2025

Free Report: NetWitness NDR vs. ServiceNow Security Operations

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