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NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #24, while ServiceNow is ranked #8 with an average rating of 8.1. NetWitness holds a 0.5% mindshare in SOAR, compared to ServiceNow’s 3.8% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
NetWitness NDR
Read 15 NetWitness NDR reviews
  • 202 Views
  • 151 Comparison Views
87% willing to recommend
ServiceNow Security Operations
Read 20 ServiceNow Security Operations reviews
  • 2,265 Views
  • 1,363 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

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To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: March 2025).
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetWitness NDR
Ranking in Security Orchestration Automation and Response (SOAR)
24th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (35th), Endpoint Detection and Response (EDR) (63rd), Network Detection and Response (NDR) (20th), Extended Detection and Response (XDR) (36th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

SupravatMaji - PeerSpot reviewer
Beneficial single unified dashboard, good native application integration, and high availability
My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the way it captures the traffic, and it contains every detail of the communication."
"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"It is stable. We have been using it for some time, without any issues."
"The stability of the RSA NetWitness Endpoint is very good."
"The interface of this solution is very flexible and easy to use."
"Technical support is knowledgeable."
"The most valuable feature of RSA NetWitness Network is the single unified dashboard from which you can manage all the different products of RSA. Additionally, the integration with native applications is good."
More NetWitness NDR pros
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Reduces time to closure and closure metrics for vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The ease of use is great."
"The solution is stable."
More ServiceNow Security Operations pros
 

Cons

"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."
"The initial setup requires a high level of skill."
"When analyzing something, you have to click several times. It requires a lot of effort to find something."
"The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is working with troubleshooting and working with technical support. Log passing is also one of the biggest challenge."
"Threat detection could be better."
"I would like to see Security Orchestration and Response Automation (SOAR) integration."
"The solution lacks a reporting engine."
"The threat intelligence could improve in RSA NetWitness Endpoint."
More NetWitness NDR cons
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The dashboard and playbook creation will need to improve"
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The initial setup is difficult."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"We are on a three-year contract to use RSA NetWitness Network."
"I do not have any opinion on the pricing or licensing of the product."
"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."
"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."
"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."
"It is highly scalable. It can be bought based on your requirements."
"It is an expensive product."
"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."
More NetWitness NDR pricing and cost advice
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Government
9%
Manufacturing Company
9%
Financial Services Firm
20%
Manufacturing Company
10%
Government
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
See all answers
 

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More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
NetWitness NDR
March 2025
NetWitness NDR reportDownload NetWitness NDR product report
Buyer's Guide
ServiceNow Security Operations
March 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

RSA ECAT, NetWitness Network
No data available
 

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

ADP, Ameritas, Partners Healthcare
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
March 2025
Free Report: NetWitness NDR vs. ServiceNow Security Operations
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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.