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ServiceNow Security Operations pros and cons

Vendor: ServiceNow
4.0 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Integration with other security tools offers a consolidated view of vulnerabilities and incidents, enhancing intelligence and supporting governance, risk, and compliance assessments.
ServiceNow Security Operations reduces time to closure for vulnerabilities and provides efficient workflows with automatic incident assignment.
The platform's SOAR module is highly valued, enabling advanced configurations with no-code workflow capabilities and flow design options.
ServiceNow Security Operations helps optimize security costs by consolidating multiple tools into a single platform, providing a stable and manageable cloud solution.
ServiceNow is recommended as an enterprise application used by large companies for vulnerability response, engagement purposes, and ticketing support.

CONS

Customization in ServiceNow Security Operations is difficult and requires an extensive workload.
The threat intelligence module lacks an effective dashboard.
There are limitations in third-party integrations, which need enhancement.
Correct maintenance of CMDB data is crucial for accurate vulnerability management in ServiceNow Security Operations.
There is a need for improved developer support and documentation to facilitate better use of ServiceNow Security Operations.
 

ServiceNow Security Operations Pros review quotes

Chandra Singala - PeerSpot reviewer
Oct 13, 2022
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
Tarun Singh - PeerSpot reviewer
Jun 2, 2022
ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.
LuongHOang Viet - PeerSpot reviewer
Nov 28, 2023
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
Hardit Singh - PeerSpot reviewer
Oct 27, 2022
The ease of use is great.
Shaik_Ahmed - PeerSpot reviewer
May 29, 2024
The SOAR module of ServiceNow Security Operations is the most valuable feature
reviewer1013835 - PeerSpot reviewer
Jun 1, 2022
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
reviewer1185990 - PeerSpot reviewer
Jul 27, 2022
The solution is stable.
Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
The product has a very simple UI.
Prem Raj - PeerSpot reviewer
Dec 12, 2019
The solution is available over the cloud and is easy to manage.
AmanSrivastava - PeerSpot reviewer
Oct 26, 2023
The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.
 

ServiceNow Security Operations Cons review quotes

Chandra Singala - PeerSpot reviewer
Oct 13, 2022
An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.
Tarun Singh - PeerSpot reviewer
Jun 2, 2022
The product is called SecOps, but it is not security operations in terms of SIEM solutions.
reviewer1013835 - PeerSpot reviewer
Aug 3, 2020
They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
LuongHOang Viet - PeerSpot reviewer
Nov 28, 2023
There is room for improvement in terms of developer support and documentation.
Hardit Singh - PeerSpot reviewer
Oct 27, 2022
We'd like customization to be easier in terms of the UI and using the dashboards.
Shaik_Ahmed - PeerSpot reviewer
May 29, 2024
The dashboard and playbook creation will need to improve
reviewer1013835 - PeerSpot reviewer
Jun 1, 2022
There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.
reviewer1185990 - PeerSpot reviewer
Jul 27, 2022
It doesn't interact with things very well.
Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
The initial setup is difficult.
Prem Raj - PeerSpot reviewer
Dec 12, 2019
The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.