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ServiceNow Security Operations pros and cons

Vendor: ServiceNow
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Integration with other security tools consolidates vulnerabilities and incidents for effective governance, risk, and compliance assessment with enriched intelligence.
ServiceNow Security Operations enhances closure time and metrics for vulnerabilities and is easy to manage with cloud availability.
The platform provides valuable features like application vulnerability scanning and risk assessment for governance, risk, and compliance.
ServiceNow Security Operations optimizes security costs by consolidating multiple tools into one and offers meaningful, feature-rich workflows.
The SOAR module is highly valuable, enabling advanced configurations and efficient vulnerability control with unified data presentation.

CONS

Customization in ServiceNow Security Operations requires an extensive workload and needs to be more user-friendly.
The threat intelligence module requires a better dashboard to enhance its effectiveness.
There are limitations with third-party integrations, indicating the need for increased robustness in ServiceNow Security Operations.
Accurate maintenance of CMDB data is necessary for effectively managing vulnerability data within ServiceNow Security Operations.
Visibility and teamwork transitions in the SecOps space are challenging, necessitating significant training and hand-holding to improve usability.
 

ServiceNow Security Operations Pros review quotes

it_user831828 - PeerSpot reviewer
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Mar 6, 2018
​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 12, 2019
The solution is available over the cloud and is easy to manage.
SR
Sr Manager - Delivery Head (ANZ & South Africa) at a tech vendor with 1,001-5,000 employees
Jul 22, 2020
My favorite feature is the application vulnerability scanner.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
reviewer1013835 - PeerSpot reviewer
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Jun 1, 2022
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.
reviewer1185990 - PeerSpot reviewer
Information Architect at a analyst firm with 201-500 employees
Jul 27, 2022
The solution is stable.
Chandra Singala - PeerSpot reviewer
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
Oct 13, 2022
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
Felipe Cunha - PeerSpot reviewer
Knowledge Management Specialist at Celonis
Oct 20, 2022
The product has a very simple UI.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
The ease of use is great.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's stable.
 

ServiceNow Security Operations Cons review quotes

it_user831828 - PeerSpot reviewer
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Mar 6, 2018
​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 12, 2019
The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.
SR
Sr Manager - Delivery Head (ANZ & South Africa) at a tech vendor with 1,001-5,000 employees
Jul 22, 2020
The threat intelligence module needs a better dashboard.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
reviewer1013835 - PeerSpot reviewer
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Jun 1, 2022
There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
The product is called SecOps, but it is not security operations in terms of SIEM solutions.
reviewer1185990 - PeerSpot reviewer
Information Architect at a analyst firm with 201-500 employees
Jul 27, 2022
It doesn't interact with things very well.
Chandra Singala - PeerSpot reviewer
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
Oct 13, 2022
An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.
Felipe Cunha - PeerSpot reviewer
Knowledge Management Specialist at Celonis
Oct 20, 2022
The initial setup is difficult.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
We'd like customization to be easier in terms of the UI and using the dashboards.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's very slow. When you click a button or update a field, it takes forever to actually react.