Try our new research platform with insights from 80,000+ expert users

Google Security Operations vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 29, 2024
 

Categories and Ranking

Google Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of October 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Google Security Operations is 1.1%, down from 2.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 4.6%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

CR
Apr 26, 2023
Great for reporting and ticketing for SOC MxDR client environments and has a great, supportive community
There are so many incredible features in the Chronicle SOAR platform that it's difficult to narrow down the list, however, if I had to choose, I would say that the most valuable features are the playbook builder and the integrations. The playbook builder allows us to establish workflows for the various case types that our analysts encounter within the SOC. These can be as granular or as high level as they need to be depending upon our business objectives and alert priorities. In turn, the tremendous number of integrations in the marketplace and the IDE (to custom-develop new integrations) are what make the playbooks as powerful as they are. Together, the integrations and playbooks make it simple to integrate powerful new capabilities and workflows.
KishoreKumar4 - PeerSpot reviewer
Jul 22, 2024
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Siemplify is the playbooks that can be created."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The ease of use is great."
"It's stable."
"The product has a very simple UI."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
 

Cons

"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
 

Pricing and Cost Advice

Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
814,485 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
11%
Educational Organization
7%
Retailer
7%
Financial Services Firm
20%
Government
10%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Siemplify?
The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user inter...
What needs improvement with Siemplify?
We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search fun...
What is your primary use case for Siemplify?
Siemplify has streamlined various tasks such as configuring playbooks, integrations, and running reports. It helps automate security incident response processes through configuration setup and prov...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Also Known As

Siemplify ThreatNexus
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

FedEx Mondelez Intenrational Check Point Trustwave Atos Cyberint Bae Systems Crowe Longwall Security Telefonica Nordea HCL
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Google Security Operations vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
814,485 professionals have used our research since 2012.