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Google Security Operations vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Room For Improvement

No sentiment score available
Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Scalability Issues

No sentiment score available
Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Setup Cost

No sentiment score available
Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Categories and Ranking

Google Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
8.6
Reviews Sentiment
8.7
Number of Reviews
3
Ranking in other categories
Security Information and Event Management (SIEM) (36th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Google Security Operations is 1.1%, down from 2.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 4.6%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

CR
Great for reporting and ticketing for SOC MxDR client environments and has a great, supportive community
There are so many incredible features in the Chronicle SOAR platform that it's difficult to narrow down the list, however, if I had to choose, I would say that the most valuable features are the playbook builder and the integrations. The playbook builder allows us to establish workflows for the various case types that our analysts encounter within the SOC. These can be as granular or as high level as they need to be depending upon our business objectives and alert priorities. In turn, the tremendous number of integrations in the marketplace and the IDE (to custom-develop new integrations) are what make the playbooks as powerful as they are. Together, the integrations and playbooks make it simple to integrate powerful new capabilities and workflows.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
12%
Retailer
8%
Manufacturing Company
7%
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Siemplify?
The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user inter...
What needs improvement with Siemplify?
We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search fun...
What is your primary use case for Siemplify?
Siemplify has streamlined various tasks such as configuring playbooks, integrations, and running reports. It helps automate security incident response processes through configuration setup and prov...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Also Known As

Siemplify ThreatNexus
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

FedEx Mondelez Intenrational Check Point Trustwave Atos Cyberint Bae Systems Crowe Longwall Security Telefonica Nordea HCL
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Google Security Operations vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.