ServiceNow Security Operations and Splunk SOAR compete in the security management and operations category. Splunk SOAR seems to have the upper hand due to its comprehensive feature set and richer value for investment.
Features: ServiceNow Security Operations features integration capabilities, incident response workflow automation, and risk management. Splunk SOAR offers advanced playbook automation, analytics capabilities, and flexible integration with other tools. Both platforms emphasize different strengths: ServiceNow focuses on IT service integration, while Splunk is strong in enhancing security operations automation.
Room for Improvement: ServiceNow Security Operations could improve in handling more robust security automation and enhancing scalability. Enhancements in the user interface and more extended support beyond existing ServiceNow customers can also be considered. Splunk SOAR may benefit from reducing integration efforts, further simplifying its documentation, and enhancing its user-friendliness for novice users. Improving initial deployment times and offering more out-of-the-box configurations can enhance Splunk's implementation.
Ease of Deployment and Customer Service: ServiceNow Security Operations is praised for its straightforward deployment, especially for existing ServiceNow users, backed by effective customer service. Splunk SOAR requires more effort in integration but is supported by detailed documentation and customer assistance for complex deployments.
Pricing and ROI: ServiceNow Security Operations typically offers more manageable setup costs for organizations within its ecosystem, leading to a faster ROI via unified operations. Splunk SOAR might involve higher initial costs; however, its extensive features and significant impact on security processes offer substantial ROI to those focused on security automation.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.
Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.
Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.
Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.
Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.
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