ServiceNow Security Operations and Splunk SOAR are two robust solutions for security orchestration and automation. ServiceNow has the upper hand in deployment ease and support reliability, while Splunk SOAR excels in advanced automation features.
Features: ServiceNow Security Operations users value its seamless integration with other ServiceNow modules, incident response capabilities, and strong reporting tools. Splunk SOAR users appreciate its extensive playbook capabilities, rich integration options, and powerful threat intelligence functions.
Room for Improvement: ServiceNow users point to the need for better threat intelligence integration and improvements in user training resources. Splunk SOAR users mention challenges with the complexity of setup and a steep learning curve.
Ease of Deployment and Customer Service: ServiceNow Security Operations is noted for a more straightforward deployment process and excellent customer support according to user reviews. Splunk SOAR, while powerful, has a more complex deployment and setup process with users indicating variability in support quality.
Pricing and ROI: User reviews suggest that ServiceNow's pricing can be steep, but its ROI justifies the cost for many organizations. Splunk SOAR's pricing is also considered high, but users feel its robust features deliver strong ROI.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.
Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.
Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.
Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.
Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.
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