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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Splunk SOAR offers robust risk-based access control.
It features extensive and flexible integration capabilities with other tools and systems.
Automation and orchestration functionalities are highly praised, particularly the playbook automation.
The scalability of Splunk SOAR is considered its best feature, effectively streamlining workflows.
Splunk SOAR's pre-built integrations and ability to automate processes significantly enhance efficiency and productivity.

CONS

Splunk SOAR lacks robust API integration with various systems and data sources.
Integration with Microsoft products presents significant challenges.
The current pricing model is not feasible for smaller organizations and regions.
There is a notable absence of simulation tools and features.
Scaling and scalability need enhancement for better performance.
 

Splunk SOAR Pros review quotes

reviewer2499567 - PeerSpot reviewer
Jun 12, 2024
The most valuable features are the Splunk SOAR apps and playbooks.
reviewer2239809 - PeerSpot reviewer
Jul 20, 2023
The most valuable feature is the API connector, depending on how it's formatted and who made the actual app offering for it. The REST API is my favorite component. It's very easy to use. The filters are also really valuable. Those are the two primary features but I enjoy using the rest of it.
SS
Jun 9, 2023
When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved.
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
823,875 professionals have used our research since 2012.
reviewer2182467 - PeerSpot reviewer
May 12, 2023
I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work.
SB
Jul 20, 2023
The playbooks are valuable. They are the core component. Being able to implement and build a code process to work through and scale out what we want to do is valuable.
reviewer2499171 - PeerSpot reviewer
Jun 11, 2024
Surprisingly, the mobile app is valuable because it is very convenient for our on-call analysts to respond and get alerted to security alerts and events wherever they are. We are able to harness the power of Splunk SOAR and everything that we are doing, and we are also able to alert our on-call analysts 24/7. From their mobile phone, they can respond to those alerts.
Rodrigo Scorsatto - PeerSpot reviewer
Jun 25, 2024
SOAR allows custom code to be written and integrates with various technologies through pre-built apps like Windows Remote Management or custom apps we can build ourselves like a secret retrieval app from our vault.
MD MASRURUL HODA - PeerSpot reviewer
Jan 30, 2023
Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task.
MK
Jul 4, 2023
The best feature is the integration and the custom Python code that we can write. Splunk SOAR provides us with both of these capabilities, allowing us to integrate different security solutions with Splunk SOAR and take remediation actions directly on those security tools.
Siddharth Matalia - PeerSpot reviewer
Jan 27, 2023
The customizable playbook is the most valuable aspect of the solution.
 

Splunk SOAR Cons review quotes

reviewer2499567 - PeerSpot reviewer
Jun 12, 2024
Providing Splunk app developers and playbook developers Python Stub files so that way when they create custom code through their IDE, they can have IntelliCode suggestions.
reviewer2239809 - PeerSpot reviewer
Jul 20, 2023
SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks.
SS
Jun 9, 2023
Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch..
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
823,875 professionals have used our research since 2012.
reviewer2182467 - PeerSpot reviewer
May 12, 2023
We have playbooks written to extract these events and put them into the workflow since it wasn't structured as expected. It was a miss for us. We couldn't figure out why it broke or what actually happened there. It was something in this feed with legitimate and security events, so we tried to understand the names and what we would call them.
SB
Jul 20, 2023
have put a number of ideas on the ideas.splunk.com site for feature requests for the Splunk SOAR product. I posted one of them about three years ago, which finally got implemented in the latest release that just got announced, so the time to implement new features and things like that is a little bit concerning.
reviewer2499171 - PeerSpot reviewer
Jun 11, 2024
Unfortunately, not all of our analysts are iPhone users or iOS users. The mobile app is only supported on iOS. Our analysts who have Android do not have that benefit. That would be a nice thing to have so that we can have it across the board and not just for iOS.
Rodrigo Scorsatto - PeerSpot reviewer
Jun 25, 2024
While there have been improvements to the investigation process, particularly with the playbook data, the current log review method is cumbersome.
MD MASRURUL HODA - PeerSpot reviewer
Jan 30, 2023
The technical support for the Splunk SIEM solution was average.
MK
Jul 4, 2023
There is a lot of room for improvement with the UI.
Siddharth Matalia - PeerSpot reviewer
Jan 27, 2023
What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed.