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Elastic Security vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Elastic Security often delivers positive ROI within two years, though user satisfaction and views on cost-effectiveness vary.
Sentiment score
6.6
Splunk SOAR offers varied ROI, with notable time-saving but challenges in quantifying benefits and initial deployment for new users.
 

Customer Service

Sentiment score
6.3
Elastic Security feedback is mixed; users praise community support, yet criticize inconsistent technical support and seek faster solutions.
Sentiment score
7.1
Splunk SOAR's improved customer service is praised for responsiveness and documentation, despite occasional slow telecom-related responses.
Providing necessary assistance efficiently.
Splunk's technical support is very good and generally not needed often due to the stable environment.
 

Scalability Issues

Sentiment score
7.3
Elastic Security is scalable and adaptable, suitable for diverse business needs, though skilled personnel are important for effective management.
Sentiment score
7.1
Splunk SOAR is scalable, flexible, and resource-efficient, but some users face hardware bottlenecks at larger scales.
 

Stability Issues

Sentiment score
7.6
Elastic Security is stable and reliable, though challenges arise with big data and real-time usage without proper configuration.
Sentiment score
7.5
Splunk SOAR is highly stable with minimal downtime, minor issues, and receives positive feedback for robust data performance.
In terms of stability, I would rate Elastic a solid eight out of ten.
Splunk SOAR provides a stable environment and technology.
 

Room For Improvement

Elastic Security faces challenges in setup, AI integration, permissions management, user support, and requires improved dashboards and cost-efficiency.
Splunk SOAR users desire improved integration, better documentation, and user-friendly features for enhanced efficiency and usability.
CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.
Elastic Security consumes a lot of resources, requiring a substantial deployment setup.
Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR.
 

Setup Cost

Elastic Security offers a free open-source option with enterprise features based on usage, making it cost-effective for enterprises.
Splunk SOAR's subscription pricing is seen as costly by some, but it offers valuable workflow automation and efficiency.
The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.
Elastic Security is considered cost-effective, especially at lower EPS levels.
Splunk SOAR is affordable cost-wise only.
 

Valuable Features

Elastic Security is praised for fast search, scalability, machine learning, customization, integration, and user-friendly, cost-effective features.
Splunk SOAR offers customizable playbooks, seamless integration, facilitates automation, enhances incident response, and improves user experience and efficiency.
Elastic Security is as flexible and configurable as Microsoft Sentinel.
Elastic Security offers advanced features such as machine learning and integration with ChatGPT.
The customization of the playbook in Splunk SOAR is very beneficial.
 

Categories and Ranking

Elastic Security
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
Log Management (7th), Security Information and Event Management (SIEM) (5th), Endpoint Detection and Response (EDR) (16th), Extended Detection and Response (XDR) (8th)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
44
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Elastic Security is 4.9%, down from 5.3% compared to the previous year. The mindshare of Splunk SOAR is 7.3%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nikhil-Kumar - PeerSpot reviewer
Customizable with great dashboards but the premium support is poor
The initial setup can be complex if you don't have technical knowledge. However, once it is deployed, it works well. I'm not sure how long it took to deploy. I wasn't there when it was set up and configured. We have an internal team that handles deployment and maintenance. It doesn't require too many people to deploy. Five or six people would be enough. However, for 24/7 monitoring, you need to have someone always on it.
Shubham Sinha. - PeerSpot reviewer
Helped eliminate repetitive and redundant tasks, but custom functions and reporting need a lot of work
The visibility of the solution’s playbook viewer depends on the right you assign to the analyst. SOAR has the flexibility to distinguish between the roles of analyst and owner. If the analyst's role is to just work on a ticket, they cannot view the playbook design platform. That is limited to the owner. That can be both a good and bad thing. A major problem I have faced in SOAR's rights distribution is roles and responsibilities. Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch, just to amend the rights and responsibilities of one role. This bug was not fixed. Also, the latest GUI is terrible. The previous one was better. Another point is that while using Splunk SOAR in an investigation is not difficult, there are some complex parameters. We have SOAR case management, but the licensing is going to put a big hole in your pocket. Also, there is an issue with investigation node addition. When you are doing node additions you cannot grant the entire environment to have SOAR visibility into the incident. So when you integrate it with an ITSM tool, like ServiceNow or Jira for ticketing purposes, there is a challenge. When you do nodes for investigation on a regular basis, sometimes it does not update our ServiceNow platform, which is terrible. It is a redundant activity for an analyst to update that in the case management as well as in the ITSM tool. Although SOAR provides integration, the functionality of investigation and nodes is terrible when it comes to integration. An additional area for improvement is custom function creation. It's terrible. A newbie cannot create custom functions right away. They would require a solid understanding first. Also, the reporting is really awful. If I want to do a report for a customized time period, such as the last three days or the last four days, or from the 10th to the 12th of June, that is not available in SOAR at all. That kind of feature is available in Cortex XSOAR. Reporting is a real challenge.
report
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
10%
Financial Services Firm
9%
University
7%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
What do you like most about Elastic Security?
Elastic provides the capability to index quickly due to the reverse indexes it offers. This data is crucial as it contains critical information. The reverse index allows fast data indexing because ...
What is your experience regarding pricing and costs for Elastic Security?
Elastic Security is considered cost-effective, especially at lower EPS levels. However, a direct comparison was not made due to different pricing structures.
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
Splunk SOAR is affordable cost-wise only, but not competitive from a technical perspective compared to Palo Alto SOAR and FortiSOAR.
What needs improvement with Splunk Phantom?
The creation of playbooks is complex in Splunk SOAR ( /categories/security-orchestration-automation-and-response-soar ), and the number of integrations needs enhancement. Although it enhances alert...
 

Also Known As

Elastic SIEM, ELK Logstash
Phantom
 

Overview

 

Sample Customers

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care
Recorded Future, Blackstone
Find out what your peers are saying about Elastic Security vs. Splunk SOAR and other solutions. Updated: March 2025.
842,651 professionals have used our research since 2012.