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Cortex XSIAM vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Cortex XSIAM enhances incident management and provides significant financial returns by automating detection and response, reducing staffing needs.
Sentiment score
5.7
Splunk SOAR offers varied ROI, with benefits like reduced costs and automation but requires time for full realization.
We've seen a decrease in false positives and a significant increase in our containment.
 

Customer Service

Sentiment score
5.8
Cortex XSIAM support varies; premium service excels, while non-premium experiences depend on distributor expertise and sometimes face delays.
Sentiment score
6.5
Since Splunk's acquisition, SOAR support improved with strong documentation; response times vary, but IT support is praised.
With premium support, core Palo Alto technical experts handle issues directly.
It is ineffective in terms of responding to basic queries and addressing future requirements.
The Palo Alto support team is fully responsive and helpful.
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
Splunk's technical support is very good and generally not needed often due to the stable environment.
 

Scalability Issues

Sentiment score
6.5
Cortex XSIAM is scalable for various business sizes with cloud-based integration, but lacks on-premises deployment and mixed reviews.
Sentiment score
6.8
Splunk SOAR is scalable and flexible, handling large infrastructures well, with minor scaling issues, preferred by big organizations.
Without proper integration, scaling up with more servers is meaningless.
Cortex XSIAM is highly scalable.
It can be extended and adapted as necessary.
Splunk SOAR has the ability to scale quite significantly.
 

Stability Issues

Sentiment score
7.6
Cortex XSIAM is praised for its stability, rapid issue resolution, and efficient performance despite minor post-update challenges.
Sentiment score
7.3
Splunk SOAR is highly stable and reliable, with occasional compatibility and update challenges, rated 7-9 out of 10 by users.
The product was easy to install and set up and worked right.
Overall, Cortex XSIAM is stable.
It works really nice and performs really efficiently after configuration.
We have not experienced any downtime, crashes, or performance issues.
Splunk SOAR provides a stable environment and technology.
It's been pretty reliable.
 

Room For Improvement

Cortex XSIAM needs improved integration, performance, interface, pricing, support, ASM, AI, onboarding, tagging, and identity management enhancements.
Splunk SOAR faces integration, automation, and customization challenges, with user interface, support, and documentation needing improvements; pricing concerns persist.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR.
Splunk's Unified Platform does help consolidate networking security and IT observability tools.
I would rate Splunk SOAR support an eight out of ten because escalating a ticket to a higher level can take more time, indicating a need for a larger support team.
 

Setup Cost

Cortex XSIAM is viewed as competitively priced but complex, aligning with market expectations despite some regional variations.
Splunk SOAR's licensing model is consumption-based, expensive for smaller firms, but valued by larger enterprises for its integration.
The first impression is that XSIAM would be more expensive than others we tried.
The product is very expensive.
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
Splunk SOAR is affordable cost-wise only.
The solution is free for us, which is a beneficial aspect.
 

Valuable Features

Cortex XSIAM excels in machine learning threat detection, SOAR features, and advanced automation for efficient security management.
Splunk SOAR provides risk-based access, automation, customizable playbooks, seamless integrations, and enhanced threat management for efficient security operations.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
The flexibility for creating manual workflows stands out.
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
The customization of the playbook in Splunk SOAR is very beneficial.
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Security Information and Event Management (SIEM) (13th), Identity Threat Detection and Response (ITDR) (5th), AI-Powered Cybersecurity Platforms (7th)
Splunk SOAR
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
49
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 3.0%, up 1.7% compared to last year.
Splunk SOAR, on the other hand, focuses on Security Orchestration Automation and Response (SOAR), holds 7.7% mindshare, down 8.0% since last year.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Cortex XSIAM3.0%
Wazuh10.2%
Splunk Enterprise Security9.2%
Other77.6%
Security Information and Event Management (SIEM)
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Splunk SOAR7.7%
Microsoft Sentinel15.9%
Palo Alto Networks Cortex XSOAR9.6%
Other66.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
Mack Scott - PeerSpot reviewer
Improves response time by consolidating tools and automating threat detection
I haven't gone too far into it to see anything that needs improvement yet. We can likely include some features related to the integration with on-premises resources, rather than focusing solely on the existing automation. These are the additional features that could be included in the future. Splunk's Unified Platform does help consolidate networking security and IT observability tools. They should integrate Splunk Enterprise Security better into Splunk Cloud.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
Government
7%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise29
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I don't have experience with costs; management handles that aspect.
What needs improvement with Splunk Phantom?
I haven't gone too far into it to see anything that needs improvement yet. We can likely include some features related to the integration with on-premises resources, rather than focusing solely on ...
 

Also Known As

No data available
Phantom
 

Overview

 

Sample Customers

Information Not Available
Recorded Future, Blackstone
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: October 2025.
872,019 professionals have used our research since 2012.