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Logpoint vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Logpoint ensures compliance, offers cost-effectiveness and predictable pricing, and boosts ROI, providing value in security operations.
Sentiment score
6.6
Splunk SOAR offers varied ROI, with notable time-saving but challenges in quantifying benefits and initial deployment for new users.
 

Customer Service

Sentiment score
7.4
Logpoint's customer service experiences response delays and varied technical support, with language barriers and stretched local representatives noted.
Sentiment score
7.1
Splunk SOAR's improved customer service is praised for responsiveness and documentation, despite occasional slow telecom-related responses.
The technical support for Logpoint is very good, and I would rate it as nine out of ten.
Logpoint's customer support is not sufficient with only one engineer in the US.
Splunk's technical support is very good and generally not needed often due to the stable environment.
 

Scalability Issues

Sentiment score
7.6
Logpoint offers exceptional scalability, adaptability, and modularity, supporting growth for small to medium enterprises with robust architecture.
Sentiment score
7.1
Splunk SOAR is scalable, flexible, and resource-efficient, but some users face hardware bottlenecks at larger scales.
It is web-based and accommodates the expansion of our organization.
Logpoint is scalable and capable of expanding.
 

Stability Issues

Sentiment score
6.6
Logpoint generally maintains stability but can face issues due to hardware dependency and resource allocation, improving with newer versions.
Sentiment score
7.5
Splunk SOAR is highly stable with minimal downtime, minor issues, and receives positive feedback for robust data performance.
I have received reports indicating glitches and downtimes with Logpoint.
Splunk SOAR provides a stable environment and technology.
 

Room For Improvement

Logpoint requires better integration, usability, performance, documentation, installation processes, cloud capabilities, support, and threat management features.
Splunk SOAR users desire improved integration, better documentation, and user-friendly features for enhanced efficiency and usability.
Dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Logpoint needs to be cloud-native, as currently, it is not.
Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR.
 

Setup Cost

Logpoint offers a cost-effective subscription model with fixed pricing, though advanced consulting fees could increase overall costs.
Splunk SOAR's subscription pricing is seen as costly by some, but it offers valuable workflow automation and efficiency.
I rate the pricing at eight, suggesting it's relatively good or affordable.
Splunk SOAR is affordable cost-wise only.
 

Valuable Features

Logpoint offers cost-effective log management with advanced analytics, seamless integrations, and user-friendly SIEM and SOAR features.
Splunk SOAR offers customizable playbooks, seamless integration, facilitates automation, enhances incident response, and improves user experience and efficiency.
The UEBA enables us to monitor at the device level, and SOAR provides playbooks and templates that we can modify and incorporate into the platform.
It effectively facilitates logging and log storage and assists in security event management by ingesting security events.
The customization of the playbook in Splunk SOAR is very beneficial.
 

Categories and Ranking

Logpoint
Ranking in Security Orchestration Automation and Response (SOAR)
14th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Log Management (24th), Security Information and Event Management (SIEM) (21st), User Entity Behavior Analytics (UEBA) (8th), Endpoint Detection and Response (EDR) (30th)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
44
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Logpoint is 1.3%, up from 1.1% compared to the previous year. The mindshare of Splunk SOAR is 7.3%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Abdullah Secca - PeerSpot reviewer
Valuable monitoring and integration features boost compliance
They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Shubham Sinha. - PeerSpot reviewer
Helped eliminate repetitive and redundant tasks, but custom functions and reporting need a lot of work
The visibility of the solution’s playbook viewer depends on the right you assign to the analyst. SOAR has the flexibility to distinguish between the roles of analyst and owner. If the analyst's role is to just work on a ticket, they cannot view the playbook design platform. That is limited to the owner. That can be both a good and bad thing. A major problem I have faced in SOAR's rights distribution is roles and responsibilities. Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch, just to amend the rights and responsibilities of one role. This bug was not fixed. Also, the latest GUI is terrible. The previous one was better. Another point is that while using Splunk SOAR in an investigation is not difficult, there are some complex parameters. We have SOAR case management, but the licensing is going to put a big hole in your pocket. Also, there is an issue with investigation node addition. When you are doing node additions you cannot grant the entire environment to have SOAR visibility into the incident. So when you integrate it with an ITSM tool, like ServiceNow or Jira for ticketing purposes, there is a challenge. When you do nodes for investigation on a regular basis, sometimes it does not update our ServiceNow platform, which is terrible. It is a redundant activity for an analyst to update that in the case management as well as in the ITSM tool. Although SOAR provides integration, the functionality of investigation and nodes is terrible when it comes to integration. An additional area for improvement is custom function creation. It's terrible. A newbie cannot create custom functions right away. They would require a solid understanding first. Also, the reporting is really awful. If I want to do a report for a customized time period, such as the last three days or the last four days, or from the 10th to the 12th of June, that is not available in SOAR at all. That kind of feature is available in Cortex XSOAR. Reporting is a real challenge.
report
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Top Industries

By visitors reading reviews
Educational Organization
64%
Computer Software Company
10%
Comms Service Provider
4%
Manufacturing Company
3%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for LogPoint?
The pricing is reasonable. The costs are charged on a yearly basis, however, I do not want to disclose exact figures.
What needs improvement with LogPoint?
They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing w...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
Splunk SOAR is affordable cost-wise only, but not competitive from a technical perspective compared to Palo Alto SOAR and FortiSOAR.
What needs improvement with Splunk Phantom?
The creation of playbooks is complex in Splunk SOAR ( /categories/security-orchestration-automation-and-response-soar ), and the number of integrations needs enhancement. Although it enhances alert...
 

Comparisons

 

Also Known As

No data available
Phantom
 

Overview

 

Sample Customers

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
Recorded Future, Blackstone
Find out what your peers are saying about Logpoint vs. Splunk SOAR and other solutions. Updated: March 2025.
842,651 professionals have used our research since 2012.