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ServiceNow Security Operations vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
No sentiment score available
VMware Carbon Black Endpoint support is generally praised as effective and knowledgeable, but some report delays and issues with tiered support.
 

Room For Improvement

Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
No sentiment score available
VMware Carbon Black Endpoint struggles with mobile support, complex UI, performance issues, inadequate reporting, and insufficient third-party integration.
 

Scalability Issues

Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
No sentiment score available
VMware Carbon Black Endpoint is highly scalable and adaptable for various enterprises, praised for ease of adding tenants and managing environments.
 

Setup Cost

Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
Sentiment score
3.0
VMware Carbon Black Endpoint licensing is seen as expensive and inflexible, with prices ranging from $15 to $7,000 per node.
 

Stability Issues

Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
Sentiment score
7.5
VMware Carbon Black Endpoint is stable, lightweight, reliable, and highly rated, though minor issues with sensors and updates occasionally occur.
 

Valuable Features

Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
Sentiment score
8.8
VMware Carbon Black Endpoint offers robust remote security with intuitive real-time detection, AI-driven threat response, and centralized cloud control.
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (8th)
VMware Carbon Black Endpoint
Ranking in Security Incident Response
1st
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Endpoint Protection Platform (EPP) (18th), Endpoint Detection and Response (EDR) (15th), Ransomware Protection (4th)
 

Mindshare comparison

As of November 2024, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 20.3%, up from 9.6% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 13.9%, down from 26.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Durai  Singh - PeerSpot reviewer
The solution is expensive, support is poor, and it takes time to understand the product
I have worked with traditional antivirus solutions like Symantec, McAfee, Trend Micro, Kaspersky, Sophos, and F-Secure. Broadcom acquired Symantec, and Trellix acquired McAfee. The market is disturbed as other solutions are acquiring the traditional leaders. Getting support is becoming a challenge. Carbon Black provides endpoint detection and response. CrowdStrike provides vulnerability assessment and application testing features. It gives additional threat prevention to the customer. So, I prefer CrowdStrike over Carbon Black. Carbon Black and CrowdStrike provide very good market strategies.
report
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
Computer Software Company
15%
Financial Services Firm
10%
Government
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

No data available
Carbon Black CB Defense, Bit9, Confer
 

Learn More

Video not available
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about ServiceNow Security Operations vs. VMware Carbon Black Endpoint and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.