Exabeam and ServiceNow Security Operations are both leading players in the security operations category. Exabeam takes the lead with its advanced analytics and user behavior insights, while ServiceNow excels in integrating with IT service management and workflow automation.
Features: Exabeam is known for its advanced analytics, user and entity behavior analytics, and strong integration capabilities. These features provide comprehensive security insights and ease of use, particularly with cloud platforms like AWS. ServiceNow Security Operations is recognized for its seamless integration with IT service management, vulnerability and incident response, and governance and risk compliance capabilities, supporting broad IT workflows.
Room for Improvement: Exabeam may improve in areas like documentation, dashboard customization, and integration challenges, including expanding MITRE ATT&CK Framework coverage. ServiceNow Security Operations could enhance integration with third-party tools, increase customizability in the user experience and dashboards, and better market its capabilities.
Ease of Deployment and Customer Service: Exabeam provides an on-premises and public cloud solution with straightforward deployment, though its technical support receives mixed reviews. ServiceNow Security Operations offers flexible deployment, including hybrid cloud, and is praised for its supportive and efficient customer service.
Pricing and ROI: Exabeam offers a reasonable pricing model with flexible options, enhancing ROI by reducing operational costs. ServiceNow Security Operations is recognized for higher pricing, justified by extensive features and integration. Its competitive positioning in security operations includes flexibility in client-specific pricing arrangements.
Even with TAM support from Exabeam, many issues go unresolved.
These problems were not frequent, and the last six to eight months have been stable.
Exabeam needs to improve its documentation and provide more customization for dashboards and case management.
Exabeam's AI capabilities, like the natural language mode, convert natural language into Exabeam queries, enhancing ease of use.
Exabeam Fusion is a cloud-delivered solution that that enables you to:
-Leverage turnkey threat detection, investigation, and response
-Collect, search and enhance data from anywhere
-Detect threats missed by other tools, using market-leading behavior analytics
-Achieve successful SecOps outcomes with prescriptive, threat-centric use case packages
-Enhance productivity and reduce response times with automation
-Meet regulatory compliance and audit requirements with ease
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
