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Exabeam vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Exabeam
Ranking in Security Incident Response
5th
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (3rd), Threat Intelligence Platforms (7th), AI-Powered Cybersecurity Platforms (9th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of April 2025, in the Security Incident Response category, the mindshare of Exabeam is 3.4%, up from 3.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Stephen-Armstrong - PeerSpot reviewer
The SIEM provides a user-friendly UI experience
When events come into the system, the dashboard categorizes them by the highest risk score, not when they appear on the system. When you've got multiple ongoing incidents you can only see the highest risk score at the top of the list rather than the most recent detection. Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very user-friendly product and it's a very comprehensive technology."
"Exabeam includes machine learning features and out-of-the-box rules that we rely on."
"The most valuable feature of Exabeam is the timeline creation based on log sources, which helps in security investigations."
"The advanced analytics has a really great overview of user behavior."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"Exabeam is very easy to use, with a straightforward platform and workflow, unlike other tools that require more expertise."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is available over the cloud and is easy to manage."
 

Cons

"The solution's reporting and dashboarding could be improved."
"We use the on-prem Exabeam product and face limitations using the web UI and administration of custom models and rules."
"They should provide detailed information about detecting phishing emails."
"Exabeam needs to improve its adaptive nature towards rules and its capability to understand the entire client environment faster."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"Exabeam should be a bit faster, especially in loading and vulnerability scanning."
"Exabeam lacks customizable dashboards, which might be a limitation if visualization is a key requirement."
"Exabeam needs to improve its documentation and provide more customization for dashboards and case management."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It doesn't interact with things very well."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Report generation within ServiceNow can take some time."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

"The solution is expensive."
"Exabeam is not a cheap solution."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"Exabeam Fusion SIEM's pricing is reasonable."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Government
6%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information in...
What do you like most about Exabeam Fusion SIEM?
The solution's initial setup process is easy.
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on discussions in meetings.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.