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Exabeam vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Security Information and Event Management (SIEM) (20th), User Entity Behavior Analytics (UEBA) (2nd), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (12th), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
DH
Solution Architect at CTC
Improved threat detection has provided clear user risk insights and streamlined incident response
Exabeam's UEBA is the most valuable feature that I have found so far. Exabeam's UEBA displays the type of description that it could show in a console regarding one particular user, the rating that it shows, and how vulnerable the user is, which is very good. Exabeam's automation for incident response is very good. The machine learning capabilities of Exabeam are also good.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"What I appreciate most about Torq is that it is an essential part of our system."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"The advanced analytics has a really great overview of user behavior."
"Exabeam has improved our organization by speeding up the investigation process."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"Exabeam is very easy to use, with a straightforward platform and workflow, unlike other tools that require more expertise."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"Exabeam includes machine learning features and out-of-the-box rules that we rely on."
"The UI was very clean."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is available over the cloud and is easy to manage."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"Reduces time to closure and closure metrics for vulnerabilities."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is stable."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"One area that needs improvement is interacting with Exabeam's API. There was a headache regarding the API; the documentation wasn't clear, and the syntax wasn't very precise."
"One area for the solution's improvement is integration capabilities, particularly out-of-the-box integration which sometimes requires additional professional services."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"The organzation is rigid and not flexible in the way they operate"
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"They should provide detailed information about detecting phishing emails."
"Exabeam needs to improve its adaptive nature towards rules and its capability to understand the entire client environment faster."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The initial setup is difficult."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The dashboard and playbook creation will need to improve"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

Information not available
"They have a great model for pricing that can be based either on user count or gigabits per day."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"Exabeam Fusion SIEM's pricing is reasonable."
"Exabeam is not a cheap solution."
"The solution is expensive."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
7%
Computer Software Company
7%
Healthcare Company
6%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
6%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about...
What is your primary use case for Torq?
My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing...
What advice do you have for others considering Torq?
Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall relia...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on...
What needs improvement with Exabeam Fusion SIEM?
We use the on-prem Exabeam product and face limitations using the web UI and administration of custom models and rule...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,282 professionals have used our research since 2012.