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Exabeam vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Exabeam
Ranking in Security Incident Response
5th
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (3rd), Threat Intelligence Platforms (7th), AI-Powered Cybersecurity Platforms (9th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of April 2025, in the Security Incident Response category, the mindshare of Exabeam is 3.4%, up from 3.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Stephen-Armstrong - PeerSpot reviewer
The SIEM provides a user-friendly UI experience
When events come into the system, the dashboard categorizes them by the highest risk score, not when they appear on the system. When you've got multiple ongoing incidents you can only see the highest risk score at the top of the list rather than the most recent detection. Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup is not difficult. It was easy."
"Exabeam has improved our organization by speeding up the investigation process."
"The ThreatHunter in Advanced Analytics is the most valuable. It helps analyze compromised assets and provides analysis for any entity within my client's environment."
"The solution's automation capabilities are great."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"Exabeam includes machine learning features and out-of-the-box rules that we rely on."
"Exabeam is very easy to use, with a straightforward platform and workflow, unlike other tools that require more expertise."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"Reduces time to closure and closure metrics for vulnerabilities."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It's stable."
 

Cons

"Exabeam lacks customizable dashboards, which might be a limitation if visualization is a key requirement."
"Exabeam needs to improve its adaptive nature towards rules and its capability to understand the entire client environment faster."
"Exabeam should be a bit faster, especially in loading and vulnerability scanning."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"The customer service and support are not satisfactory."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"The solution's reporting and dashboarding could be improved."
"Exabeam's reporting dashboard could have included a filtering option to filter by the most recent detection."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The dashboard and playbook creation will need to improve"
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

"The solution is expensive."
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"Exabeam is not a cheap solution."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"Exabeam Fusion SIEM's pricing is reasonable."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Government
6%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information in...
What do you like most about Exabeam Fusion SIEM?
The solution's initial setup process is easy.
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on discussions in meetings.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.