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Exabeam vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
21
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (1st), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (9th), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
reviewer2265966 - PeerSpot reviewer
Enterprise Account Manager South at a outsourcing company with 201-500 employees
Advanced analytics have transformed our threat detection and streamlined incident investigations
I would appreciate seeing additional dashboards in Exabeam Fusion SIEM or perhaps more options or the ability to customize them further. While we can customize them currently, there may be additional options available. I value the outcomes navigator because it matches the log piece to the use cases, which is helpful. The correlation rules are excellent. I am interested in whether there are additional threat intelligence feeds available that we could use, whether we can integrate our own, or if we could ingest different ones.
Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Almost four or five hours of work is now completed in four or five minutes."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Torq has helped a lot regarding SOC analyst efficiency."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"Exabeam is very easy to use, with a straightforward platform and workflow, unlike other tools that require more expertise."
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"The setup is not difficult. It was easy."
"The user interface and the timelines they use are the most valuable features, and the price model is very simple so that one can understand it easily and there are no surprises within it."
"It is user-friendly and quite simple to use."
"It's a very user-friendly product and it's a very comprehensive technology."
"The solution has great technology, it's a very user-friendly product and a very comprehensive technology, the security on offer is very good, and cost-wise, compared to other technology, it's affordable."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The ease of use is great."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"ServiceNow Security Operations has helped me in getting more precise results."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
 

Cons

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"The initial deployment of Torq was not easy."
"I tried to send an email, however, no one has replied."
"Exabeam should be a bit faster, especially in loading and vulnerability scanning."
"The product is good but the organization is rigid and not flexible in the way they operate."
"The organzation is rigid and not flexible in the way they operate"
"We use the on-prem Exabeam product and face limitations using the web UI and administration of custom models and rules."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"Exabeam's integration capabilities are not good, as Exabeam has a very limited number of integrations and no out-of-box integration, which is an area where Exabeam should improve."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There is room for improvement in terms of developer support and documentation."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

Information not available
"The platform is not extremely expensive compared to its direct competitors; I would rate its pricing around six out of ten."
"Exabeam Fusion SIEM's pricing is reasonable."
"There is an annual license required to use Exabeam Fusion SIEM. The price of the solution should be reduced."
"Exabeam is not a cheap solution."
"The solution is expensive."
"They have a great model for pricing that can be based either on user count or gigabits per day."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
8%
Comms Service Provider
7%
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
To improve alert handling capability, there are ready-to-use playbooks available, but there are very few. Torq should...
What is your primary use case for Torq?
Torq is primarily used for security operations, mainly for the SOC team. I develop use cases based on requirements fr...
What advice do you have for others considering Torq?
The maintenance side is very good because we are using the product to reduce activities. For instance, sometimes ther...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I would say the pricing for Exabeam Fusion SIEM is not cost prohibitive, but it was a little more than I initially th...
What needs improvement with Exabeam Fusion SIEM?
I would appreciate seeing additional dashboards in Exabeam Fusion SIEM or perhaps more options or the ability to cust...
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyon...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with Serv...
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Exabeam vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
896,034 professionals have used our research since 2012.