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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Microsoft Defender Vulnerability Management's support team is helpful but faces communication challenges and delays, needing improved response times.
Sentiment score
6.7
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
My team raised multiple support tickets for the product, and we were able to get responses from Microsoft support team.
 

Scalability Issues

Sentiment score
8.4
Microsoft Defender Vulnerability Management is highly rated for scalability, seamless cloud integration, and efficient vulnerability handling across industries.
Sentiment score
7.8
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Stability Issues

Sentiment score
8.3
Users commend Microsoft Defender Vulnerability Management's stable, reliable performance, with satisfaction ratings from eight to ten over the years.
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Room For Improvement

Microsoft Defender needs enhanced integration, simplified reporting, improved remediation, and better support for small to medium-sized businesses.
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Setup Cost

Microsoft Defender's complex licensing and per-user cost is offset by its competitive pricing and valuable security benefits.
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
Overall, every organization wishes for cheaper options, but we look at the security side as well, so we are good for now.
 

Valuable Features

Microsoft Defender Vulnerability Management integrates compliance tools and insights, aiding in threat prioritization and offering a valuable security scorecard.
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
The most valuable aspect is the kind of assessment results I get, and the recommendations provided in Microsoft products really help in taking care of the resources.
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
7th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
Vulnerability Management (18th), Advanced Threat Protection (ATP) (22nd), Microsoft Security Suite (24th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (10th)
 

Featured Reviews

René-SylvainBédard - PeerSpot reviewer
The vulnerability assessment is very accurate because it runs directly into the vulnerability database
I have three years of experience with Microsoft Defender and Office 365 for eleven years. My company operates as a shop for Microsoft products, and we have always stayed with Microsoft. We intend to displace the competition when my company enters a new client environment. I have dealt with customers who were using Carbon Black and SentinelOne. My company's customers switched work from their previous products to Microsoft because the tools they were using were power-hungry solutions, which had an impact on production. Microsoft Office 365's premium licenses have many built-in services, which our customers used to use from some other products. With Microsoft products, there is no need for our company's customers to pay extra for licensing charges. The major difference between Carbon Black and Microsoft Defender Vulnerability Management revolves around areas like stability and integration capabilities within the operating systems, which are strong in Microsoft, especially compared to any of its competitors. The actual depth of knowledge that the platform offers is good because Microsoft has been very rigorous in documenting every single vulnerability that exists for its platform. Microsoft has the most complete list of vulnerabilities for its platform.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Risk-Based Vulnerability Management solutions are best for your needs.
824,067 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Government
10%
Manufacturing Company
7%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?
The licensing costs are reasonable. While the solution is not the cheapest, it is competitively priced and aligns with the industry average. There are no significant additional costs beyond the sta...
What needs improvement with Microsoft Defender Vulnerability Management?
The constant changes in the product configuration or the console setup can sometimes be challenging. They can be disruptive because we need to adjust to these changes, which can interfere with ongo...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

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Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.