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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Security Information and Event Management (SIEM) (13th), Identity Threat Detection and Response (ITDR) (6th), AI-Powered Cybersecurity Platforms (7th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 2.9%, up 1.9% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 11.0% mindshare, down 19.3% since last year.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Cortex XSIAM2.9%
Wazuh9.3%
Splunk Enterprise Security8.7%
Other79.1%
Security Information and Event Management (SIEM)
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations11.0%
Proofpoint Threat Response12.3%
IBM Resilient8.6%
Other68.1%
Security Incident Response
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its ability to deliver a substantial amount of security intelligence greatly enhances and optimizes our security operations program."
"It does a better job of identifying anomalies that are more likely to be incidents of compromise without as many false positives or false negatives."
"Since implementing Cortex XSIAM, incident response times have been significantly reduced by approximately twenty percent."
"The product integrates seamlessly with third-party solutions."
"The most valuable features of Cortex XSIAM are the machine learning used to identify threats, the complexity of the environment of products, and efficiency."
"The way the solution responds to detections and warnings is really impressive."
"The most valuable aspect is that Cortex XSIAM doesn't generate excessive alerts, refines all search results effectively, and filters out incidents where SOC intervention isn't necessary, allowing engineers to focus only on what matters."
"Cortex XSIAM enhances our ability to apply endpoint protection policies, implement restrictions, conduct scans, and engage in sandboxing."
"The product has a very simple UI."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
 

Cons

"The standard integrations are very limited, and the integrations available are not listed in the marketplace. Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long."
"The standard integrations are very limited, and the integrations available are not listed in the marketplace."
"At the beginning, we experienced some difficulties setting up the product with connectivity and infrastructure, but ultimately it functioned really effectively."
"I am not sure if any improvements are needed right now."
"I would rate the overall stability a six or seven, as we have only used it for a few months and need a year of experience to provide a full assessment."
"Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable compared to CrowdStrike."
"The platform isn't very developer-friendly and it should provide more flexibility and ease."
"There is room for improvement in expanding integrations to include more cybersecurity solutions."
"There is room for improvement in terms of developer support and documentation."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It doesn't interact with things very well."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
 

Pricing and Cost Advice

"The product cost could be considered value for money compared to other solutions in the market, though it is quite high."
"The solution comes at a significant cost."
"In terms of pricing, we found Cortex XSIAM to offer a very reasonable and competitive rate."
"The solution is expensive compared to its competitors."
"Since Palo Alto is trying to get as many new customers as possible, they're offering very competitive pricing."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: October 2025.
873,003 professionals have used our research since 2012.