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Cortex XSIAM vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.3
Cortex XSIAM's customer service is mixed, with some users praising effectiveness and others experiencing delays and escalation needs.
Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Room For Improvement

Sentiment score
5.5
Cortex XSIAM needs better integration, performance, developer-friendliness, and AI-enhanced security solutions despite satisfactory current features.
Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
Cortex could improve the detection and online resolution of security vulnerabilities.
 

Scalability Issues

Sentiment score
8.5
Cortex XSIAM is highly scalable in the cloud, supporting enterprises efficiently and earning high user ratings for scalability.
Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Setup Cost

Sentiment score
4.0
Cortex XSIAM pricing is competitive, considered reasonable yet costly with add-ons, offering value but varies on affordability.
Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
The first impression is that XSIAM would be more expensive than others we tried.
 

Stability Issues

Sentiment score
9.1
Cortex XSIAM is highly stable and reliable, with minimal downtime, swift issue resolution, and easy installation.
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
The product was easy to install and set up and worked right.
 

Valuable Features

Sentiment score
8.8
Cortex XSIAM provides advanced threat detection, integration, and user-friendly features, enhancing security management for Palo Alto users.
Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
 

Categories and Ranking

Cortex XSIAM
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
Security Information and Event Management (SIEM) (29th), Identity Threat Detection and Response (ITDR) (10th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 1.7%, up 0.1% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 20.3% mindshare, up 9.6% since last year.
Security Information and Event Management (SIEM)
Security Incident Response
 

Featured Reviews

Forrest Stevens - PeerSpot reviewer
A robust security operation that ensures achieving automation, stability, and scalability
There is room for improvement in some areas, and I would highlight three key aspects. Firstly, the Attack Surface Management (ASM) module could benefit from more contextual depth. Currently, it tends to provide a broad overview without enriched context, and there's room for enhancement in this regard. Secondly, further integration capabilities with various other software products that can seamlessly tie into Cortex XSIAM would be advantageous. This would enhance its versatility and interoperability within a broader ecosystem. Regarding performance, there's potential for optimization. When multiple tabs are open in Cortex XSIAM, it can experience slowdowns, leading to longer load times for web pages. It's worth noting that this isn't a severe issue, and it doesn't entail waiting for extended periods, but there is room for improvement in terms of performance optimization.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
816,660 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
Government
7%
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
We do not deal with licensing. Only the accounts team handles that information.
What needs improvement with Cortex XSIAM?
I am not sure if any improvements are needed right now. The current features are satisfactory, and new features are implemented following customer feature requests.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Learn More

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Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Splunk, Microsoft, Wazuh and others in Security Information and Event Management (SIEM). Updated: November 2024.
816,660 professionals have used our research since 2012.