Try our new research platform with insights from 80,000+ expert users

CRITICALSTART vs ServiceNow Security Operations comparison

Critical Start and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #30, while ServiceNow is ranked #10 with an average rating of 8.0. Critical Start holds a 0.3% mindshare in SOAR, compared to ServiceNow’s 4.5% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
CRITICALSTART
Read 10 CRITICALSTART reviews
  • 145 Views
  • 77 Comparison Views
100% willing to recommend
ServiceNow Security Operations
Read 19 ServiceNow Security Operations reviews
  • 2,670 Views
  • 1,494 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and CRITICALSTART operate in the security management space. ServiceNow excels in integration and workflow automation, while CRITICALSTART is superior in threat detection and response.

Features: ServiceNow Security Operations is highly regarded for seamless IT integration, intuitive workflow automation, and efficient incident response solutions. CRITICALSTART stands out with real-time threat detection, a robust managed detection and response system, and superior customer service support.

Room for Improvement: ServiceNow could enhance user interface simplicity, expand real-time capabilities, and reduce initial setup complexity. CRITICALSTART may improve broader integration options, UI speed for quicker navigation, and further customize mobile app functionality.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers flexible deployment with comprehensive support, thanks to extensive documentation and a wide partner network. CRITICALSTART simplifies deployments with personalized onboarding focused on security needs and is known for responsive, customized service.

Pricing and ROI: ServiceNow Security Operations typically requires a higher initial investment due to extensive integration features but offers considerable ROI through workflow automation. CRITICALSTART provides cost-effective pricing aimed at rapid time-to-value, delivering potential quicker ROI in security-focused environments.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed CRITICALSTART vs. ServiceNow Security Operations Report (Updated: December 2024).
Buyer's Guide
CRITICALSTART vs. ServiceNow Security Operations
December 2024
Download the complete report
Helped 824,053 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
CRITICALSTART offers cost-effective surveillance, reduces alerts, enhances security support, and saves 50-60 hours weekly, improving team balance.
No sentiment score available
 

Customer Service

Sentiment score
8.1
CRITICALSTART offers 24/7 responsive support with knowledgeable analysts, prioritizing user needs despite occasional delays, ensuring customer satisfaction.
Sentiment score
6.7
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Scalability Issues

Sentiment score
7.1
Organizations seek comprehensive endpoint coverage, appreciate multi-site deployment, and consider expanding usage with additional affordable features.
Sentiment score
7.8
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Room For Improvement

Users seek better alert prioritization, Slack integration, UI, data security, communication, threat intelligence, storage control, and API integration.
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Setup Cost

Enterprise buyers appreciate CRITICALSTART's competitive pricing, transparency, managed services satisfaction, and value, despite some cost concerns.
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Valuable Features

CRITICALSTART excels in rapid alert management, user-friendly tools, 24/7 monitoring, Zero-Trust model, and seamless data integration.
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Categories and Ranking

CRITICALSTART
Ranking in Security Orchestration Automation and Response (SOAR)
30th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Managed Detection and Response (MDR) (32nd)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of December 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 4.5%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer1395576 - PeerSpot reviewer
Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app
They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging. We actually created dashboards for our help desk group to be able to hunt down locked down accounts. We've asked CRITICALSTART to start using that as a means of validating the lockdown accounts before they just start escalating them to us. If we go down the endpoint protection route, then I could probably have other input after I've used that for a while.
Read full review
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
See recommendations
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Healthcare Company
10%
Retailer
8%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
See all answers
 

Comparisons

BlueVoyant CORE vs CRITICALSTART Logo
BlueVoyant CORE vs CRITICALSTART
Compared 23% of the time
CrowdStrike Falcon Complete MDR vs CRITICALSTART Logo
CrowdStrike Falcon Complete MDR vs CRITICALSTART
Compared 19% of the time
ReliaQuest GreyMatter vs CRITICALSTART Logo
ReliaQuest GreyMatter vs CRITICALSTART
Compared 18% of the time
Arctic Wolf Managed Detection and Response vs CRITICALSTART Logo
Arctic Wolf Managed Detection and Response vs CRITICALSTART
Compared 17% of the time
eSentire vs CRITICALSTART Logo
eSentire vs CRITICALSTART
Compared 11% of the time
More CRITICALSTART Competitors
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 25% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 18% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 16% of the time
IBM Resilient vs ServiceNow Security Operations Logo
IBM Resilient vs ServiceNow Security Operations
Compared 8% of the time
Avalor vs ServiceNow Security Operations Logo
Avalor vs ServiceNow Security Operations
Compared 6% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
CRITICALSTART
December 2024
CRITICALSTART reportDownload CRITICALSTART product report
Buyer's Guide
ServiceNow Security Operations
November 2024
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

Critical Start, CriticalStart
No data available
 

Learn More

Critical Start
Video not available
ServiceNow
 

Overview

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
CRITICALSTART vs. ServiceNow Security Operations
December 2024
Free Report: CRITICALSTART vs. ServiceNow Security Operations
Find out what your peers are saying about CRITICALSTART vs. ServiceNow Security Operations and other solutions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
See our CRITICALSTART vs. ServiceNow Security Operations report.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.