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CRITICALSTART vs Red Canary comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

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Sentiment score
7.8
Red Canary excels in scalability, seamlessly managing large data sets, integrating with systems, and maintaining performance in growing operations.
 

Valuable Features

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Sentiment score
8.5
Red Canary integrates seamlessly with EDR software, offering real-time alerts, automation, and excellent support, enhancing user protection and response efficiency.
 

Room For Improvement

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Sentiment score
6.3
Red Canary could enhance by adding on-premise solutions, language support, better pricing, more integrations, and attack summary features.
 

Stability Issues

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Sentiment score
8.2
Red Canary is reliably stable, offers accurate threat detection, handles large data efficiently, and remains scalable with frequent updates.
 

Customer Service

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Sentiment score
9.3
Customers commend Red Canary's responsive, knowledgeable support, quick responses, proactive communication, and personalized, expert assistance ensuring satisfaction.
 

Setup Cost

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Sentiment score
5.0
Red Canary pricing is around $100 per year per device with varying costs, offering valuable security; open-source version available.
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
16
Ranking in other categories
No ranking in other categories
CRITICALSTART
Ranking in Managed Detection and Response (MDR)
32nd
Average Rating
9.4
Number of Reviews
10
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (29th)
Red Canary
Ranking in Managed Detection and Response (MDR)
11th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
4
Ranking in other categories
Cloud Access Security Brokers (CASB) (15th), Advanced Threat Protection (ATP) (25th), Endpoint Detection and Response (EDR) (46th), Risk-Based Vulnerability Management (15th)
 

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of CRITICALSTART is 0.8%, down from 0.9% compared to the previous year. The mindshare of Red Canary is 4.7%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
reviewer1395576 - PeerSpot reviewer
Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app
They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging. We actually created dashboards for our help desk group to be able to hunt down locked down accounts. We've asked CRITICALSTART to start using that as a means of validating the lockdown accounts before they just start escalating them to us. If we go down the endpoint protection route, then I could probably have other input after I've used that for a while.
Sagar Shekhar - PeerSpot reviewer
An open-source tool that offers great automation capabilities
Red Canary MDR generates a lot of output, so it would be good if, in the end, it generates a summary of all the previous attacks and what was the outcome of a single attack, especially so that it becomes easy for the user to see the summary and analyze the whole thing. In general, the solution currently fails to provide a summary to its users.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
11%
Healthcare Company
9%
Retailer
8%
Educational Organization
20%
Computer Software Company
13%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
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What do you like most about Red Canary MDR?
The most valuable feature of the solution is its automation part.
What needs improvement with Red Canary MDR?
Red Canary MDR generates a lot of output, so it would be good if, in the end, it generates a summary of all the previ...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Critical Start, CriticalStart
Red Canary Managed Detection and Response (MDR)
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Information Not Available
DuPont, Quanta Services, Microchip Technology, Hopkins Public Schools, Henny Penny, Schumacher Homes
Find out what your peers are saying about CRITICALSTART vs. Red Canary and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.