Huntress Managed EDR Reviews

Name: Huntress Managed EDR
Brand: Huntress
Rating: 4.7 (23 reviews)

4.7 out of 5

23 reviews
100% willing to recommend

What is Huntress Managed EDR?

Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.

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Huntress Managed EDR is the #3 ranked solution in top Managed Detection and Response (MDR) solutions and #9 ranked solution in EDR tools. PeerSpot users give Huntress Managed EDR an average rating of 9.4 out of 10. Based on the analysis of the 23 most recent Huntress Managed EDR reviews, the overall sentiment is positive, with a sentiment score of 7.8. (Among the highest in the category). Huntress Managed EDR is most commonly compared to Intercept X Endpoint: Huntress Managed EDR vs Intercept X Endpoint. Huntress Managed EDR is popular among the small business segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 817,354 peers since 2012

Featured reviews

Andy Larin

Founder and CEO at allCare IT

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people. It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

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Nick Mrotek

Service Delivery Manager at Netirio

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past. It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good. Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature. We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful. The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time. Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great. I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful.

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Jim Bolinski

President at Abbas Networking Services

The solution's most valuable feature is that it has a manned security operation center, not AI-driven. It is quite easy to use Huntress. I think Huntress is a very solid solution. It is a top-of-the-tier, cutting-edge tool that can find things others can't. We started to see the benefits of Huntress immediately after deploying it. I had been using another security vendor. For the first couple of days after deploying Huntress, we had numerous alerts about problems on people's systems, and we were able to address them. The fact that the solution is fully managed by Huntress 24/7 has definitely reduced the amount of noise alerts we get. When something actually gets to us, it is definitely actionable. Huntress' ability to automatically remediate low-severity threats has worked very well in our instances. I feel it has increased our security posture. It's just one component of our security stack, but it has definitely elevated our security stack. The solution has reduced our overall costs by combining security tools into its platform, which is very important to us. Huntress has significantly elevated our organization's overall security posture. We combined Huntress with Microsoft Defender and Webroot DNS, and it works quite well. Huntress is far superior to other solutions when it comes to providing proactive protection against threats. SentinelOne lets viruses through, while Huntress does not. The Norton product has a really high processor load. It's archaic how they design their product. However, operating the Norton or Symantec tool takes up a lot of processor resources. The way the Huntress SOC team works with us is far superior compared to the SOC teams of those other solutions. They are very responsive and respond within minutes, while others take days.

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Huntress Managed EDR mindshare

Product category:

As of December 2024, the mindshare of Huntress Managed EDR in the Managed Detection and Response (MDR) category stands at 9.6%, up from 7.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Dec 4, 2024

Valuable Features

Huntress Managed EDR offers 24/7 threat-hunting expertise with a proactive approach. Its automatic remediation and user-friendly interface provide efficiency and peace of mind. Users value features like alerts, Recon, canary monitoring, and Managed Antivirus. Huntress reduces workload with minimal resource use, integrates with Microsoft Defender, and provides comprehensive threat reports. Its ability to isolate threats quickly and effectively makes it suitable for small, medium-sized businesses, and enterprise levels.

"Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code."
"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."

Room for Improvement

Huntress Managed EDR needs improved device reporting and more intuitive dashboards. Users desire better integration with antivirus suites and an expanded XDR scope. The user interface requires enhancements, including a central alerts page. Suggestions include API access for metrics, customizable reports, application control, network traffic analysis, and enhanced Process Insights search. Users also seek improved macOS support, automated remediation, RMM integration, and clearer threat tracking. Pricing adjustments and South African market expansion are also desired.

"One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix."
"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."

ROI

Organizations experienced significant ROI from Huntress Managed EDR by reducing costs associated with incident monitoring and analyst staffing. Its seamless integration and easy installation further saved time. Users noted enhanced security, a notable 200% return, and peace of mind. They valued the tool as the primary choice for deploying, attributing these benefits to a decrease in labor costs and quicker threat detection. Huntress contributed to reduced expenses compared to previous solutions.

Pricing

Huntress Managed EDR is perceived as fairly priced and offers competitive value, especially for managed service providers. While the cost can be slightly higher than some alternatives, users acknowledge the value added through development and features. The pricing model is flexible, based on the number of endpoints, and aligns well with various business needs. Despite periodic price increases, users justify this by improved features and excellent return on investment. Overall, it is seen as a cost-effective solution.

"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."
"We haven't had any problems with Huntress' pricing. We're at 250 workstations, and we've grown considerably this year. They've been able to handle everything that we've thrown at them within that time frame. They're also reducing the price based on how many endpoints we add."
"The solution's pricing is fair."

Popular Use Cases

Huntress Managed EDR is primarily used for endpoint threat detection, hunting, and response by deploying a continuous, managed defense layer. Many utilize it alongside antivirus tools like Microsoft Defender to identify threats that conventional antivirus might miss. It offers peace of mind through enhanced security visibility, integration with other platforms, and proactive threat management, making it essential for monitoring vulnerabilities, preventing downtime, and ensuring comprehensive protection.

Service and Support

Huntress Managed EDR provides exceptional customer service and support, with responses often described as quick and proactive. They offer intelligent and knowledgeable assistance and frequently go above and beyond for urgent issues, including direct calls. Users appreciate their friendliness and the ability to escalate when needed. Despite occasional slow response times during busy periods, the overall service quality remains impressive. Many rate them ten out of ten, citing fast and effective resolution of issues.

Deployment

Users found Huntress Managed EDR's initial setup to be straightforward and efficient. Deployment is quick, usually requiring minimal time and resources. Automation tools and scripts simplify the process, allowing for rapid installation across endpoints. Some encountered challenges with internal processes, but corrective actions were easy. Post-installation maintenance is minimal due to automatic updates and self-sufficiency, with little manual intervention needed. Documentation and integration options are praised for enhancing the onboarding experience.

Scalability

Huntress Managed EDR demonstrates strong scalability with users successfully deploying across thousands of endpoints. It handles significant growth efficiently, accommodating various organizational sizes seamlessly. The platform's cloud-based architecture facilitates easy addition of agents and licenses without encountering challenges. Many users rate scalability highly, confirming its ability to support rapid scaling up or down. The tool remains responsive and performs effectively under increased loads, reflecting its competence in managing a diverse range of environments.

Stability

Most users rate the stability of Huntress Managed EDR highly, often a nine or ten on a ten-point scale. They've generally experienced no stability issues or software crashes. Although one instance noted a communication gap with the Rio agent affecting performance, most reports emphasize reliability and a low-impact presence. A few users desire improved OS compatibility. Despite minor issues, Huntress is regarded as well-designed and stable by its users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Huntress Managed EDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

10%

Retailer

Healthcare Company

Financial Services Firm

Educational Organization

Comms Service Provider

Construction Company

Non Profit

University

Insurance Company

Legal Firm

Government

Wholesaler/Distributor

Outsourcing Company

Real Estate/Law Firm

Media Company

Energy/Utilities Company

Hospitality Company

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Logistics Company

Consumer Goods Company

Recruiting/Hr Firm

Pharma/Biotech Company

Engineering Company

Compare Huntress Managed EDR with alternative products

Learn more about Huntress Managed EDR

Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.

What are the key features of Huntress Managed EDR?

24/7 SOC with expert threat hunting: Continuous monitoring and threat hunting by dedicated security teams.
Proactive alerts: Automated notifications for detected threats ensuring timely responses.
Automatic remediation: Swift action taken to mitigate threats without user intervention.
Easy deployment: Seamless integration with existing security infrastructures like Microsoft Defender.
Intuitive interface: User-friendly design facilitating efficient threat management and monitoring.
Foothold detection and IP scanning: Identification of persistent threats and suspicious network activities.

What benefits should be evaluated in reviews?

Seamless integration: Minimizes need for multiple security tools by interfacing well with current products.
Quick threat response: Rapid isolation and resolution of issues enhancing security posture.
Peace of mind: Reliable threat management with expert supervision ensuring continuous protection.

Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.