Huntress Managed EDR Reviews

We rely on it as our Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) solution. We rely on them to monitor any attacks and vulnerabilities.

Huntress serves as a live Security Operations Center (SOC) for our managed endpoint protection, eliminating the need to manually scan logs and pick up on triggers.

The deployment via our RNN was very easy. Their portal is excellent and very easy. It is easy to look at any alerts they alert us on. They are very thorough and provide step-by-step instructions on how to remediate. Many items have a one-click remediation where we do not even need to do anything. They have good reporting.

It is an excellent solution for the SMB market. Their main goal was always to provide top-notch security for the 99% with a great price point, and they do that very well.

Huntress Managed EDR provides a level of security expertise we cannot offer in-house, all at a competitive price point.

They have got eyes on our security 24/7. We normally work nine hours a day. We have on-call techs, but they are not sitting there just looking at security boards all day. We get alerted when there is an issue. It saves us a lot of time.

We make use of Huntress' ability to automatically remediate low-severity threats, and it works well. It has given us back time. We do not have to check in with those low-level things. We can just trust them to resolve them.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. That is huge. As an MSP, you cannot rely on just baseline AV anymore. You need more complex EDR solutions, and it saves us from having to hire in-house and rely solely on one or two people. We have a team of experts.

There has been a good peace of mind for us internally. Thankfully, we have not had any issues where we have had to rely on them internally, but there has been great peace of mind as we see what they have done for our customers.

It started improving our organization's security immediately after the deployment.

The customer support provided by Huntress is impeccable. Their product is easy to deploy and manage, and the portal setup for Managed Service Providers is excellent. A lot of companies do not do that very well. Top to bottom, they have been an excellent partner.

The ease of use is significant, as is the range of issues they identify, allowing us to focus on other tasks. Their technical team is knowledgeable and easy to work with. They are easy to get hold of. 

We have been working on it, but their Rio agent has been having some issues trying to repair itself. I do not know how much of that is on their agent versus some of the things that we have had in place which might have complicated things. It could be due to our existing setups. 

Additionally, the alert emails differ in format, making automated processing in our PSA more challenging. The alert emails that they send out with the different portions of their product sometimes are not similarly formatted, which makes automatically processing those alerts a bit more difficult in our PSA.

I have been using Huntress Managed EDR for about four years.

We have encountered some minor issues recently with the Rio service; however, these are the first in four years, so I would not significantly reduce my rating of their stability.

We have not experienced any limitations or scalability issues.

We probably have around 3,000 to 4,000 endpoints.

Huntress's customer support is exceptional. They are friendly, easy to contact, and very responsive. I would rate them a ten out of ten.

Positive

We did not use any other similar solution.

It is Software as a Service. The initial setup was straightforward, taking only a few hours. We just followed the documentation.

In terms of maintenance, lately, we have been having some issues with the Rio service, but this is the first one we have had maintaining it in probably the four years we have had it. It seems like we are coming up with a solution, so it is very low maintenance.

The deployment required only one person, and no third-party consultants, integrators, or resellers were involved.

The cost-effectiveness of Huntress is much better compared to BlackPoint. Although Huntress does not offer all the finer details that BlackPoint does, it remains much more competitive in pricing.

We evaluated BlackPoint before choosing Huntress. We chose Huntress for the price and ease of use.

They both do a pretty decent job. We had more issues with BlackPoint running their portal. It is a bit clunky.

I am not a security expert, but in the times that I have had to interact with their SOC teams, Huntress's SOC team is much friendlier and much easier to get hold of than BlackPoint's. Their support is much more responsive.

I would absolutely recommend Huntress to other users. If you are considering it, go for it. It has been awesome.

I would rate it a ten out of ten.

Our use case for Huntress Managed EDR is not just for detection and response; we run it on all endpoints that we manage, as we are a managed cybersecurity and compliance organization. We push Huntress to absolutely every endpoint that we have and work collaboratively with the Huntress SOC team since we run a 24/7 security operations center ourselves.

We implement a layered defense strategy for all of our clients, with Huntress being a key component of that approach. Their impact on our operations has been positive on several levels. Firstly, Huntress Managed EDR provides assurance of coverage, allowing us to deploy it in environments where not all security tools can be utilized. When we encounter situations where some tools cannot be deployed, we ensure redundancy by using Huntress Managed EDR, as we are confident that it can be effectively implemented. This gives us a level of assurance and confidence in our security coverage that we wouldn't have otherwise.

Furthermore, Huntress Managed EDR offers a personal level of incident response that is uncommon among vendors. They are highly involved and attentive. Although we do run several redundancy measures, meaning we use multiple tools for monitoring and response, the first phone call we receive during an incident is always from Huntress. They reach out directly, involving their team and taking prompt action when necessary, especially if they cannot contact us immediately. This proactive approach has significantly benefited our clients, as the Huntress team has effectively captured and mitigated direct threats quickly.

After deploying Huntress Managed EDR, we typically see improvements in security immediately, as, in many cases, our onboarding deployments turn into incident responses because Huntress Managed EDR detects stagnant threats that need addressing right away.

The fact that Huntress Managed EDR is fully managed 24/7 helps tremendously with managing alerts, particularly during after hours or on weekends, as it ensures collaboration is available for our team members when needed. 

The best features of Huntress Managed EDR are the ease of its comprehensive deployment and the active involvement of the Huntress team in advancements and implementation.

Huntress Managed EDR is probably the easiest solution to use, both to deploy and to maintain, of all the product lines and vendor partnerships we have. They are far more proactive on updates and advancements within their technology, continually updating their product line to support changes in the threat landscape. 

Huntress Managed EDR has positively impacted our organization as it is a primary component of our layered defense for all clients, providing assurance of coverage even in environments where not all tools can be deployed. They give us confidence that everything is covered, and their personal level of incident response allows them to catch and mitigate threats immediately for our clients, leading to a very good job of addressing direct threats.

In my opinion, there is not much room for improvement in Huntress Managed EDR from a professional management level, as they are doing a stellar job. My analysts may have better insights on technical implementation or forensics. We utilize their report every month for every client that we have, which is essential for us. More custom or more reports overall could be helpful.

I have been using Huntress Managed EDR for about three years now, as we actually began using Huntress's managed EDR before it was publicly available, using their beta version when they first ran their EDR and then when they began including management in it.

The stability is excellent. I would rate it a ten out of ten.

Huntress Managed EDR is indeed scalable, and I would rate them a ten in that regard.

Huntress does an excellent job of providing affordable services for the SMB market. They offer enterprise-level products at SMB rates, which is hard to beat. Their invoicing system is easy for service providers to manage, as we are billed monthly. This monthly billing structure is particularly beneficial for SMBs because it allows for a more predictable monthly fee, making it easier to absorb compared to an annual fee, which is more common in enterprise organizations. Overall, Huntress excels in collaborating with their partners and supporting the needs of SMBs.

For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.

Positive

We believe in redundancy. As we are a cybersecurity and compliance company, we utilize multiple tools that perform similar functions to ensure we have overlapping coverage and comprehensive feedback, minimizing the risk of missing any threats. Additionally, we operate our own security operations center, employing high-level analysts and certified professionals. Thus, we maintain a robust in-house capability while considering Huntress as a valuable partner in our cybersecurity strategy.

When comparing Huntress Managed EDR to other EDR solutions on the market, they have matured to a level of being competitive with CrowdStrike, which we used initially but now run alongside Huntress. We did not switch from CrowdStrike to Huntress Managed EDR; we run both to ensure we're getting the necessary data. Most of the organizations that we provide security for are under regulatory compliance, with many of them in the Department of Defense, and we never want to miss a beat, so we run both.

They're extremely cost efficient. They do everything right on those lines. They make it easy to use them.

Using Huntress Managed EDR has not reduced our need for expensive security tools or hiring expensive security analysts, as we run redundancy and maintain all that in-house while Huntress serves as a partner, not a replacement. We run several other tools alongside Huntress to provide overlap and feedback for security compliance.

We make use of Huntress's ability to automatically remediate low-severity threats. However, having automatic remediation from Huntress hasn't really affected our workload and security; it has simply provided consistent assurance that there are more people on the team monitoring everything. We have the peace of mind that comes from knowing we have frontline analysts working around the clock, and Huntress adds depth to our team so that nothing is getting missed.

I would recommend Huntress to other users for all the reasons listed. Huntress is a positive and proactive member of the technology and cybersecurity community. They not only support their clients but also contribute to the broader community. Huntress shares information openly, demonstrating a commitment to improving the community as a whole. One of the key benefits of working with Huntress is their dedication to giving back to small and medium-sized businesses (SMBs) throughout the United States.

I would rate the solution a ten out of ten.

Huntress Managed EDR is our primary EDR for all of our managed devices at our MSP. We put Huntress Managed EDR on all Windows and Mac endpoints that we manage, and it is the primary tool that finds threats on those devices. We've had very good success with it identifying any persistent compromises or unusual files and unusual activity.

We also use it to manage Windows Defender, which is the antivirus we use on our managed devices.

We've been using Huntress Managed EDR for so long that it's hard to know what things would be like without it, but we have avoided any ransomware incidents on machines we manage for seven years, and all breaches have been isolated and identified very quickly. We've never run into any situation where there was a persistent compromise on a device that Huntress Managed EDR did not detect. Over seven years, we've found it to be very, very effective.

Deploying Huntress Managed EDR gave us an immediate improvement in security.

The best feature of Huntress Managed EDR is that unclassified threats are reviewed by Huntress Managed EDR directly, so we don't have to waste time on reviewing things that are not actual threats. Huntress Managed EDR looks at those first and they only inform us if they think it's a real threat, and that's been a huge time saver for my team.

Huntress Managed EDR's review process has probably cut our workload in half when it comes to the time it takes regarding dealing with threats because we don't have to deal with so many false alarms and our response times are very high because when Huntress Managed EDR does flag something for us, we take it very seriously because there's such a low false positive rate that we pretty much assume that there's a real breach or threat.

Huntress Managed EDR has really increased endpoint security over using just antivirus alone. It has really reduced the amount of false positives we get and saved us a lot of time. The ability to clearly report on what Huntress Managed EDR is doing with our clients and the summary reports are very useful in giving our clients confidence that we're actually watching out for the security of their endpoints.

Huntress Managed EDR has definitely helped reduce the need for expensive security tools or to hire expensive security analysts and it really has helped our bottom line providing effective security for our clients without having to charge a huge premium for that.

It would be useful to get a little more information about exactly what Huntress Managed EDR is examining and how it is identifying new and emerging threats so we can show that to our clients and make them more confident that we put a really high-tech security solution in place. Other products are a little more flashy and might have a little more marketing prowess because they have such a huge amount of information and they have security maps and threat portals and all sorts of features that we don't necessarily find to help security, but they do help those products when you're showing them to clients.

If Huntress Managed EDR directly integrated with NinjaOne in a seamless fashion where it was automatically deployed and health was automatically maintained and reported on by our RMM, which is NinjaOne, that would push it to a 10. Alternatively, if it had an antivirus engine directly in the product, that would be beneficial. Many businesses still believe they need an industry-known antivirus product like a SentinelOne or a Bitdefender, something they recognize. If Huntress Managed EDR had an antivirus engine in it, even if that antivirus engine was simply as good as Windows Defender or piggybacked on top of Windows Defender, something that we could market as an antivirus, that would actually be a big benefit to us and push it to a 10.

I have been using Huntress Managed EDR for seven years.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability is very easily manageable as we can deploy it to five machines as easily as we can deploy it to 500 machines.

Customer support for Huntress Managed EDR is very, very good.

Positive

I used to use RocketCyber and we switched to Huntress Managed EDR because they were bought by a horrible company that was going to kill the product. After moving back to Huntress Managed EDR, we realized that we were getting a far superior service from Huntress Managed EDR than we were from RocketCyber.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs. Licensing is really good. I have absolutely no complaints about any of those.

We are a partner with Huntress Managed EDR, but we don't resell the product. We use the product directly as part of our service.

We've had a great return on investment with Huntress Managed EDR. We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs.

I have evaluated other similar solutions and compared Huntress Managed EDR with SentinelOne and I found that Huntress Managed EDR was more effective with far fewer false positives. The co-managed backing of Huntress Managed EDR's SOC made all the difference. I found it to be a far superior product to SentinelOne.

Before choosing Huntress Managed EDR, I evaluated other options including RocketCyber and SentinelOne.

Because of the pricing, performance, and usability, Huntress Managed EDR is without a doubt the best EDR solution for small businesses that I've ever seen.

Huntress Managed EDR as a security company appears to work very hard at keeping up with new types of threats and they have made a huge difference in the security of our clients.

I would advise anybody in the space looking for an EDR solution to use Huntress Managed EDR because not only are they a great solution at a great price, they have a decade-long track record of being a very good company that supports their partners. I would rate this solution a 9 out of 10.

Our use case is to fill some security gaps that we have, especially regarding the antivirus suite that we use, which doesn't have the full capabilities of Huntress Managed EDR. Huntress Managed EDR's managed EDR capabilities allow us to take that information and use it effectively to identify any threats that may have been missed through the various layers.

From using Huntress Managed EDR, I have seen effects on our overall security. In fact, the day we installed it on a computer, it immediately started finding things that we didn't know about. It has definitely helped, especially with their new password scan option, and has helped us identify many people who are keeping passwords in a file that are unencrypted and stored on their computers.

Huntress Managed EDR is perfectly fit for the SMB market and allows other SMBs to go ahead and have a higher level of security that may not previously have been available to them because it's incredibly easy to fit into any sort of security solution that someone's working on to maintain that high level of extra protection.

In terms of room for improvement for Huntress Managed EDR, I think that if they could work with maybe other antivirus vendors to sort of work together with those, it would be beneficial because I know they work with Microsoft Defender, but we chose not to do that. It feels like we're losing out on part of the product there to be able to control things such as maybe firewall or something through Huntress Managed EDR. Sometimes when they introduce new features, they just default them off and you don't really know they're there, and usually it takes a phone call with a rep to figure out about those features. Lastly, the alerting system is a manual sign-up for it; I think if you're a user or admin in the system, you should just be signed up for the alerts instead of being an opt-in system.

I have been using Huntress Managed EDR for approximately a business week to fully deploy it for the first time as we did it in stages.

About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR. There are a few times where the installs have gotten messed up, not through any issue with Huntress Managed EDR itself, but sometimes we had to contact support to get some things fixed that it wasn't registering properly.

Huntress Managed EDR is incredibly scalable; with the remote management tool, I can deploy it to our whole organization if I wanted to in an evening. It's very quick.

I have contacted the technical support for Huntress Managed EDR.

The speed and quality of Huntress Managed EDR's support are one of their biggest selling points, as the response time is very quick. For those who want phone support, it may not be the best fit, but getting someone through chat is pretty quick, and the account managers reply within a couple hours of emailing them.

Rating Huntress Managed EDR's support on a scale from 1 to 10, I would give it a nine because there are some supports that we've had out there that are a lot better, but they're near perfect.

Positive

I have not used any alternatives to Huntress Managed EDR as it's actually our first Managed EDR. We did look at a lot of other ones, and it's really the ease of use, the clarity of their dashboard, and the price that just made it a perfect fit.

The initial deployment of Huntress Managed EDR was sort of difficult just because it's a PowerShell script, but they did provide that. If you were talking about someone who may not have a full understanding of PowerShell, it could be a little difficult for them to figure out what criteria they needed to change inside that script to then run it on the endpoints.

For the deployment of Huntress Managed EDR, one person can do it if they have a remote management tool. If you don't have a remote management tool or Active Directory, one person could still do it; it would just take a much longer time.

Using Huntress Managed EDR has helped us reduce the need for any expensive security tools or to hire expensive security analysts because we've looked at other solutions, and Huntress Managed EDR fits into our organization a lot better than trying to go with a whole another solution. The other ones are much more comprehensive, but they also have things that we don't need, whereas Huntress Managed EDR fulfills that specific need we have in a very clear price structure.

Regarding the pricing for Huntress Managed EDR, I think the pricing is very fair. We started off with a smaller amount of licenses, but we were able to add more, and definitely compared to other solutions, it is saving us a lot more money than if we had paid for another solution that included the EDR. It's useful that it's a per endpoint pricing model, and they're pretty flexible if you go up and down in endpoints, where you don't get immediately charged for going over temporarily, such as if you're rolling out a proof of concept machine or something.

After deploying Huntress Managed EDR, I saw the benefits immediately because as we were installing it, we started getting those alerts. We're a medical clinic, and one of the doctors had let their kid get on their computer and there were some questionable game files that were on the computer, and Huntress Managed EDR was able to alert us of that as we were installing it.

For low-severity threats, we use the ability to automatically remediate them, but for the higher ones, we do not have it automatically remediated.

Automatic remediation works well for low-severity threats, as all our lows have been the password notifications so far, so it hasn't needed to execute anything yet for the lows. I would not know because it has not been used yet, but I imagine if it's anywhere close to how it works for those higher-level threats where we don't have it enabled, it would be able to do things such as delete the file automatically. I imagine that would be really easy to use because it's just a setting; you turn it on or off. I don't see how it would be any more difficult.

The fact that Huntress Managed EDR is fully managed 24/7 has greatly affected my workload when it comes to triaging and managing alerts by taking a big mental burden off at least myself, and I know those higher up feel the same way, because we don't have to worry about missing a text or some sort of push alert on our phones or phone calls to worry about whether they're going to miss a threat or not.

I would rate this review a ten overall.

We are a Managed Service Provider (MSP) and provide IT services to end customers. Huntress Managed EDR is used to provide our customers a high quality and cost effective Managed Detection and Response service.

We almost fully use Huntress suite, which includes Huntress EDR, Huntress ITDR, and Huntress SIEM solution to offer our end customers a 24/7 SOC and SIEM solution, making it a managed MDR for our customers.

Using Huntress Managed EDR definitely reduces the need for expensive security tools and hiring security analysts, as it is a cost-effective solution for our medium-sized MSP with 40 people, especially in a market where it is difficult to find skilled security analysts.

The best feature of Huntress Managed EDR is the 24/7 human-led SOC team, as well as good features such as ransomware canaries and detection of files with stored passwords, which help us have important conversations about security hygiene with our end customers.

Huntress Managed EDR improves security almost instantly as we cannot foresee or analyze every alert that comes in, and Huntress does that, thereby massively increasing our security team's effectiveness and providing direct benefits for our end customers.

While Huntress Managed EDR is a growing company adding innovations, one area that could improve is the time it took for Microsoft Defender for Endpoint integration, and the need to enhance detections on the Microsoft ecosystem is also evident, although I am confident they will succeed. 

We have been using Huntress Managed EDR for a bit over a year since we just renewed our initial15-month contract.

I would rate the stability of Huntress Managed EDR an eight.

Huntress Managed EDR fits our and our clients' requirements perfectly, and I would rate it a ten for scalability.

I would rate the technical support of Huntress Managed EDR an nine.

Positive

In comparing Huntress Managed EDR with others on the market, we noted that local 24/7 SOC custom build solutions often do not fit the price point our customers expect. Most of our end customers care more about the right pricing than subjects like data sovereignty. From technical perspective we did use Datto EDR, which lacked the reputation we deem important, besides we had to manage it ourselfs. Our analysis shows Huntress as a well-reputed security company and a stronger fit for our needs.

The setup of Huntress Managed EDR is straightforward.

Maintenance for Huntress Managed EDR is a partnership between Huntress and ourselves, as they handle auto-updates for agents, but we must take action when any agents cannot be automatically updated, and as an MSP, we manage this for our end customers as well.

Huntress Managed EDR fits our needs in the SMB market perfectly, especially targeting the cultural sector within the Netherlands, as it provides a cost-effective SOC/SIEM solution with a clear product line and transparent pricing that allows us to maintain decent margins while keeping costs low for our end customers.

Huntress Managed EDR's pricing is really competitive and setup and license management are great.

We do use the ability to automatically remediate medium to high severity threats, while we handle the low severity alert to avoid false positives.

For those looking into an EDR solution Huntress Managed EDR, I recommend their Tenant summary report from Microsoft 365, which provides an overview of potential security issues and helps you experience the added value quickly. Initiating conversation with them for additional PoC is a great step as we found unnoticed issues through our engagement. I would rate this review a nine overall.

I am an MSP. I have my clientele and small businesses that I take care of, and I have Huntress in my stack. A big part of the purpose of Huntress Managed EDR is that it lets me sleep at night.

They have security specialists who are more specialized than I am, so I am able to layer them in and ensure that my client's security is well-protected. As an IT person, I am doing everything I can to stay on top of things and make sure that my client's security is good. Huntress provides that assurance. I know that there is a 24/7 team that is able to flag incidents. They monitor it. They flag it. They provide remediation steps. They do that when I am sleeping at three in the morning. I do not have my own hires to do that. They are my peace of mind team.

For me, as a small business, they are easy to work with because they are personal. You have your rep, and you are not too small for them. They are easy to talk to. They are easy to get answers to questions, so they make it easy for me to supply to my clients. On my client side, it is dead simple because I manage it all for them. They do not even know it is there. It is in the background as a 24/7 response team.

Its benefits were pretty immediate. The main reason I implemented it was for peace of mind. That assurance was immediate. In addition, when you put the Huntress agent on your client's endpoints, if there are any escalations or incidents that are high priority, such as crypto or other things on there, they flag that and right away, get to work.

When I first implemented it, I had a very low incident. They informed me that one of my clients has a password.txt on their computer, which they probably should not have. I was able to see that immediately. I was able to go to that client and have that conversation. I had the trust that it works because it flagged something like that. It was also like a proof of concept of all of the security policies that I am implementing.

In terms of its effect on our workload, obviously, if I see something, I can flag it. Other than taking my own steps, I can also flag it to them. A lot of my day-to-day work does not involve an EDR response. It is more about a client not understanding XYZ and me troubleshooting it, so it has not changed anything in that regard.

It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take. They do not just say, "Here is a problem." They tell you where the problem exists, why it is a problem, and what are all the steps to fix it. They have improved over the years, allowing more automated resolution if you want that. I can set the escalation levels and auto-remediate, but I can still dive into detailed reports and manage settings. This flexibility and detail are the aspects I appreciate. It is a ten out of ten in terms of ease of use. It is very simple. The dashboard is pretty streamlined.

The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial. A lot of products have reporting, but if you pass those reports to your clients, they are not going to get the same value out of that report that I am getting.

Other than that, I do not have anything. It is simple. It does not bug me. It gets out of my way. What more could you ask for? Their EDR is pretty mature in terms of what it does.

I have been using Huntress Managed EDR for a couple of years now.

I would rate the stability a nine out of ten. I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service. The Huntress Rio service was giving me false positives. I configured it as per their article where you want to give at least five minutes, but it would drop off. It did that across multiple clients a couple of times. Their customer service was fast to respond. It was because Rio needed updating. They had to do it on their end. They pushed it out and fixed it. That was the first ever glitch or bug I saw.

I am very satisfied with Huntress's scalability and capacity. I am a small business, but I know other techs with thousands deployed, so scalability isn't an issue.

My clients are small businesses with 10 to 15 employees.

Their customer service and support are excellent, deserving a ten out of ten. They are quick to respond and knowledgeable, ensuring the right person is handling any issues or queries I have. If I have a technical question, my rep will pull the person who knows the whole thing like the back of his hand. It is great.

Positive

I do not have a huge amount of experience with other vendors. 

It is all cloud. They have a dashboard you log into online. You just deploy agents out to your clients.

The deployment was straightforward. They have articles on scripting it through your RMM. I created a little script and put their executable into the script. I did a little test batch. That was successful. I then deployed it across the rest of the clients. Huntress was on all. It is all populated on my dashboard.

Creating a deployment script took a few hours because I had to read the articles, but now that I have the script, I can onboard new clients in minutes.

It does not require maintenance. That is handled by the vendor. Updates are handled by the vendor. They are also improving it so you can manually push your own little updates. That would be sometime soon. So, the only maintenance is to keep an eye on the dashboard. They flag incidents to you, but I still like having a hand on the steering wheel a little bit.

On a scale of zero to ten, where ten means Huntress saves me a lot, they would score a nine for the peace of mind and assurance it provides. The value it delivers makes the price worth it.

I believe Huntress Managed EDR is fairly priced. The value I get from it in terms of peace of mind justifies the expense. You can justify it as a business expense. They are willing to work with you even if you are a small business, and they have fair pricing that reflects the service quality.

I have had their EDR, and I have been with them for a couple of years. When I decided to get their full stack, they were able to cut me in on something a bit, even though I am not huge. It is not that I have 10,000 endpoints with them. Overall, their pricing is fair. They are where they should be.

When I researched other solutions, like SentinelOne, they used automation instead of real people, whereas Huntress offers full team support for a clear rate. With other solutions, you had to pay them an add-on to truly get the full team. Huntress's model, which combines real-time support and expertise, appealed more to me. They were ahead of the pack, and I grabbed them. I never looked back. They never gave me any reason to. They have never steered me wrong.

I would absolutely recommend Huntress Managed EDR. I consider them a leader in the field and am confident in their service. This is the product you need to use if you are looking for EDR. They are active on even things like Reddit. They are on a lot of the MSP subreddits. They are transparent about their pricing structure and other things. They do a dissection of things that are happening. For example, they will share what they are seeing on a zero-day and share it with people, whether you are a client or not. That is amazing. What more could you ask?

I would rate the solution a ten out of ten.

My main use case for Huntress Managed EDR is that we are an MSP, so we use MDR to protect our clients' endpoints.

The best features Huntress Managed EDR offers in my experience are the remediation instructions and the SOC team, as the human SOC team has been very helpful.

The remediation instructions and the succinct responses from the SOC team have been helpful for me and my clients because the remediation can be done automatically or manually, and all the instructions have been provided precisely. All we need to do is simply follow the instructions, so it is very straightforward for an MSP. We are always busy and do not have time to do other things, and that just makes our job more efficient.

Huntress Managed EDR has impacted my organization positively because it is time-saving and trustworthy, so we can believe that it can help us get a better reputation and more confidence as an MSP to serve our clients.

There are several cases where Huntress Managed EDR has saved time and helped boost our reputation and confidence with clients. For example, Huntress Managed EDR found that there were some passwords being saved to an Excel or notebook file on the endpoint, and we would not have known it if Huntress Managed EDR had not discovered it. We were able to communicate with the user and told them to remove the password file to prevent a potential security breach.

The fact that the solution is fully managed by Huntress 24/7 has significantly affected my workload when it comes to triaging and managing alerts, as it takes a heavy load off of our MSP members.

I do make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and this automatic remediation is essentially set and forget; everything is automatic, which positively affects my workload and security.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring expensive security analysts, and these savings are very important to our organization because we can spend and invest in other, more critical solutions.

Huntress Managed EDR has affected my organization's overall security by adding an additional layer with the MDR on top of the antivirus, which gives us peace of mind that we know our endpoints are protected and secure.

After deploying Huntress Managed EDR, it took immediately to start improving our organization's security.

Huntress Managed EDR can be improved in that right now it can only support Windows Defender and not other third-party antivirus software. If it could support other third-party antivirus solutions, that would be great.

I would also suggest that adding more AI features would be beneficial.

I have been using Huntress Managed EDR for over six months.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is very good, and it is very easy to scale up.

The customer support for Huntress has been great, as I have spoken to the account manager and the engineer a couple of times for demos of other solutions, and it has been excellent.

Positive

We did not use another solution, but we had CrowdStrike before, which was just EDR. There was no MDR because the cost was high, so we did not go for MDR.

Huntress Managed EDR is very easy to use because the agent is pretty straightforward to push out, and there is not much configuration to be done on the front end. The interface is very straightforward, and with just a few button clicks to turn on all the features, we can start to monitor all the endpoints.

I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.

My experience with pricing, setup cost, and licensing for Huntress Managed EDR is that the pricing structure is straightforward, and I think it is reasonable for both an MSP and the client to accept.

Before choosing Huntress Managed EDR, we did not evaluate other solutions.

A quick specific example of how I use Huntress Managed EDR to protect my clients' endpoints is that MDR is on top of our Windows Defender layer. We mainly use the SOC feature with the AI assistant and a human being on the back end, and that gives us peace of mind that we do not need to manually monitor or remediate the threat. We can utilize the SOC team to help us resolve the issue and provide the remediation instructions.

Huntress Managed EDR is deployed in my organization using the public cloud with Microsoft Azure as our cloud provider.

I evaluate Huntress Managed EDR as a great fit for the SMB market, and the cost is friendly.

My advice to others looking into using Huntress Managed EDR is to look for a solution that is AI-assisted and has a human SOC team, as that is very important. I rate this solution a ten out of ten.

As a small MSSP, I don't have a big team. In fact, I'm mostly a one-man shop. When it comes to managing all these endpoints, Huntress Managed EDR is a great partner and I love using the EDR because it's easy installation using the agent and then the monitoring happens right away. It's a great resource for me.

Since I'm running a one-man shop, my budget is very limited and I've only started my company this year. I'm a very brand new company with limited resources both in terms of funds and manpower. I cannot hire a lot of people or even part-time employees, so I have a lot of weight in that sense. However, I am working with salespeople, so Huntress Managed EDR is the perfect partner because it lets a small company like me deliver great security services to my clients.

Huntress EDR has had a strong positive impact on our organization by giving us reliable, 24/7 endpoint monitoring without the overhead of running a full SOC in-house. It’s also lowered our operational workload by filtering out noise and only surfacing validated, actionable alerts. It’s not CrowdStrike-level fancy, and it won’t give you deep forensic toys or full XDR correlation, but for small and midsized environments, it’s one of the most reliable, affordable, and low-maintenance EDRs you can roll out.

My favorite feature would be all the visibility I get with Huntress Managed EDR. I can see all the events that are being tracked and all the files that it's monitoring. I also really like the Ransomware Canary as well - the hidden files in case a ransom attack happens. I think it's a really smart design overall.

I do use Huntress Managed EDR's automatic remediation of the low severity threats and I would say it works really well. Because I'm working with small clients and there actually hasn't been any real attacks, but I've actually used the simulation feature where I can simulate the attack. I've used that a lot and the platform does allow me to use the one button to remediate. It works really well for those attacks. I have yet to see a real attack, but for the simulations I've used, I think it works really well.

Huntress Managed EDR is super easy to use. My only complaint is that Huntress Managed EDR doesn't have a native RMM. So you have to use something external such as Ninja or Heimdal which also has an RMM. When you're deploying to multiple devices, especially remotely, I wish Huntress Managed EDR had a remote solution for that.

Since Huntress Managed EDR stack really focuses on EDR and ITDR, I feel there's a lack of perhaps networking solutions. There's nothing about DNS or network-related solutions. I think it would be really cool to have a new sub-solution. Right now they have four, so I think a fifth one with networking would be really awesome.

I partnered with Huntress Managed EDR just this summer, so around six months ago.

I don't think there are stability issues. They have maintenance here and there, but it hasn't really affected me.

I think Huntress Managed EDR is very scalable. When it comes to clients, if one client wants to decrease the number of endpoints or increase them, I think it's very easy for that. One thing about that, though, is the way Huntress Managed EDR prices on a monthly basis. They actually do it from the day you started and they charge for the whole month. I think one sucky part about that is that they don't have a prorate. They don't reduce it for the exact number of days used. They charge you for the whole month.

I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

I haven't had a real incident yet. I haven't really had the need to, but I've been in touch with my account manager a lot. I frequently talk with him about my price points and how I can deliver the best value. I think in that partnership that I have with the salesperson, it's really awesome. I'm sure once I have a real need for the technical support, they'll be there for that too.

Positive

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically. I switched due to prices and features.

Within a week, I would say, because once it's deployed, it takes some time to adjust and fine-tune.

I think it is honestly the best because of the price point and the value it's giving. If you look at the price point of the EDR solution for Huntress Managed EDR and similar solutions such as Heimdal which I reviewed, and a couple of other vendors as well, I think in total I reviewed five. Huntress Managed EDR easily comes out on top because of the lowest price point and quick response and a really good partnership. Huntress Managed EDR is the easy winner in that sense.

The pricing model is easy to understand. It is not prorated, so plan accordingly. 

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically.

I think pricing's great. I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

Huntress Managed EDR's is a balanced security stack combined with other Huntress tools. It's worth checking out, especially as an option.

I'm very happy with Huntress Managed EDR overall. I would give it a rating of nine out of ten.