Huntress Managed EDR Reviews

We use Huntress to safeguard our endpoints as an additional security layer complementing our traditional antivirus solution. If the primary antivirus fails to identify a threat, Huntress is a crucial backup that fulfills our security requirements.

The Huntress interface is relatively easy to use. I had little to no training and had not used Huntress enough to navigate its website or fully understand its use case. It was simple to use.

Huntress is great for small and medium business markets. The value is excellent as well. It is a cost-effective solution, and the integration pieces that we're using with it are phenomenal.

I saw the true potential of Huntress a month after we implemented it.

Huntress's 24/7 monitoring has been invaluable for triaging and managing alerts. The platform handles most of the monitoring, allowing us to focus on understanding the alerts, their nature, functionality, and the detected threats. This approach has significantly improved our efficiency in this area.

Huntress's ability to automatically remediate low-severity threats has streamlined our workflow process, making it faster to respond.

Huntress has helped us reduce the need for expensive security tools or to hire costly security analysts. We're not big enough to have a large SOC team, so this has helped us until we can reach that level of growth.

Huntress helps protect our endpoints when traditional antivirus is not enough. So, we will rely heavily on it when our traditional antivirus software does not catch the threat.

The features of Huntress that I found helpful are the one-click remediation piece and the ability for me to reach out to their customer service reps and get this under control when there is a threat. I see it as a great way to isolate and remediate on the fly quickly. We did have a use case for that recently that worked out well.

I requested Huntress customer support to implement a feature enabling me to email myself generated reports or alerts, which I could then forward to our client. While this specific feature was unavailable, Huntress customer service successfully assisted us in obtaining the necessary email information. To enhance the platform, I suggest adding a feature to forward Huntress's recommended response directly to the client, ensuring their clear understanding of the gathered information.

I have been using Huntress for one and a half years.

Huntress offers super reliable and rock-solid performance. We have not encountered any troubleshooting issues or problems with the software; it works as expected.

The cloud-based nature of Huntress management allows for exceptional scalability. We can easily add licenses or agents as needed, and we haven't encountered any scaling limitations thus far.

I contacted Huntress technical support once about a ransomware attack, and they responded promptly and effectively. We contained the attack within an hour.

Positive

The Huntress pricing is an excellent value for what the product provides. It's a managed EDR solution with fair features, and I think it's great.

We have considered other solutions. The other EDR solution we considered was SentinelOne. We did look at SentinelOne, but we did not make a choice.

I did not choose Huntress. When I started a year and a half ago, Huntress was already implemented. However, with Huntress already implemented, it made it very clear that, given what we had recently worked on with one of our clients, Huntress was our best choice.

I would rate Huntress ten out of ten.

We have experienced no maintenance requirements with Huntress, as our RMM solution automates most processes. Consequently, we do not need to address deployment, maintenance, or troubleshooting issues related to Huntress; it functions seamlessly.

New users need to be prepared for incident responses from Huntress. If they do not have an incident response plan, they need to create one first so they can handle and remediate quickly for their clients.

Huntress is a product that we automatically deploy to all our clients. It functions as a basic antivirus solution for most of them. We roll out Huntress immediately after deploying our Kaseya agent to conduct a quick sanity check on the network endpoints and ensure no hidden threats are lurking. It's one of the first tools we use and is included as part of our standard package. By providing a baseline assessment, Huntress gives us peace of mind that no unexpected issues are lurking in the network.

Security stacks weren't a common thing in the past, but they've grown dramatically in popularity. Today, we rely on a mature and robust security stack, with Huntress as the first line of defense. This represents a significant shift from our previous reliance on antivirus software, which only reacted to known threats. Unlike antivirus, Huntress proactively investigates potential threats and identifies hidden risks.

Huntress offers two solutions: an on-premises agent and a cloud platform. We manage the cloud platform and deploy their agent to our client systems.

Using Huntress is simple. Whenever an agent is deployed, Huntress automatically rolls out, seamlessly integrating with our infrastructure. This eliminates the need for manual intervention from our technical team. Once alerts are triggered, our trained team readily identifies and addresses the flagged events, making the entire process highly efficient.

Every small and medium-sized business should consider implementing a solution like Huntress. Its importance cannot be overstated. We adopted Huntress as the cornerstone of our security stack years ago, and it remains our go-to solution. Although we've enhanced our security measures over time, Huntress remains the first line of defense we deploy.

We have our own Security Operations Center. While Huntress provides invaluable backend monitoring, our dedicated SOC team is responsible for handling alerts triggered by Centrus. Having Huntress' 24/7 monitoring significantly lightens the workload. It ensures I don't have to jump up in the middle of the night or take on the additional role of resolving issues as the CTO. My team handles day-to-day operations, while a select group receives filtered alerts from Huntress. These alerts only include high-priority items requiring immediate attention, eliminating the time spent chasing false positives. This makes us more responsive and focused on resolving critical threats efficiently.

Huntress can remediate low-severity threats automatically. Our team uses this ability all the time.

It hasn't increased our workload. Huntress has narrowed our focus by handling routine tasks and allowing us to prioritize the truly important items. We have a high level of confidence in the product, which means I don't have to constantly second-guess it. While it's not completely "set and forget" since we don't ignore it entirely, it's something we trust. By automating tedious tasks and providing relevant alerts, it frees up our team's time to focus on other critical areas.

We saw a fairly immediate improvement in our security upon deployment. Within the first few days, we identified three or four client-related issues that would have remained hidden without Huntress. This early success demonstrated the platform's effectiveness in revealing previously unseen security concerns. The impact was both immediate and positive, allowing us to quickly address the problems and move forward.

We've been very impressed with the features Huntress has added. We particularly value Recon and Windows Defender Management, and we leverage much of the platform's functionality.

From a CTO's perspective, I'm focused on identifying potential security vulnerabilities and ensuring our SOC team has the tools to address them effectively. Huntress helps by highlighting potential issues, allowing us to take proactive measures. We actively utilize Managed Antivirus, Ransomware Canaries, and External Recon for this purpose. While features like Persistent Footholds and Process Insights operate silently in the background, alerting us upon detection, we primarily rely on the aforementioned features for our day-to-day operations.

We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports. We believe in comprehensive reporting and actively inform our clients about our efforts. Our daily, weekly, and monthly activity reports demonstrate our proactive approach. Currently, Huntress lacks an API to pull this data, hindering our ability to efficiently convey what happened in the past week, month, or quarter, and how it was addressed. An API solution would streamline reporting and enhance client transparency.

In addition, we require an external recon report generation system. Ideally, we should be able to select a client and instantly generate a report with a single click. I expressed this need to one of Huntress' developers, emphasizing the importance of user-friendly report access. Such a system would significantly improve our workflow and communication with clients.

I have been using Huntress for five years.

Our clients have not experienced any stability issues with the deployed Huntress agent. Due to its low-impact nature, they wouldn't likely notice its presence even if we informed them of its integration.

We have not encountered any scalability issues thus far. Huntress has successfully handled everything we have thrown at it.

The technical support team is fantastic. While I haven't needed their assistance in a while, every time we've interacted, they have been incredibly responsive. They've even gone above and beyond by calling me directly to address urgent issues. For example, on a weekend or after hours, they've proactively contacted me to inform me of a potential device problem and offered to isolate it until a resolution could be found. They even asked me to let them know when I was available for a fix. In short, their proactiveness has even helped me avoid problems before they arise.

Positive

We already had antivirus options like Defender and Symantec, but Huntress offered something different. It wasn't just another antivirus; it provided a new perspective on potential threats lurking in our systems, beyond what traditional antivirus could detect.

I deployed Huntress myself and found it to be a straightforward process. Huntress provided excellent documentation that made the rollout easy to follow. This has allowed us to automate future deployments, further simplifying the process.

The deployment only took a day or two, despite requiring several manual steps. I had to install the software, configure it, and then initiate the scans. While these steps might sound time-consuming, they were quite quick due to automation scripts. The entire process was straightforward and required minimal time investment from me. 

The implementation was completed in-house.

Huntress remains our go-to tool. We never even considered replacing it. I think that's the highest form of flattery: it's the first thing we deploy and the only one we never question.

The pricing model for Huntress is similar to competitors and is charged per endpoint. While they have raised prices over the years, they've also invested significantly in development, which justifies the cost. Additionally, the tool itself is valuable, and we've never complained about the pricing.

I would rate Huntress ten out of ten. They are a partner and the first thing we roll out. 

Currently, we're not utilizing the EDR component, not because we believe it's not valuable, but simply because we already have an existing EDR solution in place. Redundancy doesn't make sense at this stage.

When I first adopted Huntress, I lacked a dedicated SOC team and a comprehensive security stack. Since then, we've built a security stack with roughly twelve tools encompassing various areas, from basic spam filtering to advanced threat detection covered by Huntress, Microsoft 365 security, domain DNS filtering, and more. We established a dedicated SOC team. However, expanding our security stack does introduce the challenge of requiring additional personnel to manage and monitor these systems effectively. My intention isn't to diminish the value Huntress provides or imply it solely created an additional workload. Instead, I want to emphasize its significant role as one crucial piece within our broader security ecosystem.

Being a long-standing client of Huntress provides us with significant advantages. We consider them a true partner, not just a vendor. If I need anything, whether it's a tabletop exercise or additional information, I can simply contact a few key people at Huntress, and they always go above and beyond to assist. Similarly, if I need data or someone from Huntress to present alongside me, they readily oblige. This level of support solidifies their status as a partner invested in our success and the value we bring to our clients. In essence, they offer more than just a product; they provide ongoing support and collaboration to help us improve.

Huntress updates automatically. The only maintenance required is a periodic check to ensure no pending actions need our attention. It runs silently in the background.

I recommend seeing Huntress in action by checking out a demo. While it's valuable to talk to a Huntress partner and do your due diligence, make sure to also engage directly with Huntress by participating in a demo, attending a webinar, or trying their product. We evaluated Huntress on our network and gained valuable insights by talking directly to a Huntress partner.

The client had likely experienced ransomware attacks and wanted to adopt a more proactive approach to address such threats. They needed a solution that would minimize downtime and avoid disruptive incidents. 

Testing Huntress improved our organization by enhancing service offerings. It gave us the confidence to approach clients and present a solution well-suited for those seeking basic and advanced options. It positioned Huntress as an ideal, lightweight MDR solution. Additionally, we generated a decent amount of income from it.

First and foremost, I appreciate the team's expertise in finding the solution. For example, one of the lead researchers, has a public presence and a YouTube channel, demonstrating a high competence level within the research team. It instilled confidence that they would effectively detect and address threats.

Second, Huntress responded very quickly during testing—within about ten minutes. While this speed might not always be guaranteed, the prompt response during my mock tests, where they successfully locked down the machine, showcased their efficiency and accuracy.

Additionally, we are an MSP, and the pricing model Huntress offers works very well for us.

Finally, the reports provided after an incident are very thorough. They offer a clear and detailed description of the attack, which reassured me of its effectiveness.

The product could be improved in terms of customization options available for reports. Specifically, there should be more granular control over report scheduling and the ability to include more specific information.

I have used Huntress for six to seven months.

The product is stable.

Our clients have 150 Huntress users in the entire organization. Regarding the number of users I could serve, I rate the scalability a ten out of ten.

The technical support services are good.

Positive

The initial setup was straightforward. It took a few minutes to complete the process.

I implemented the product for the client's entire organization.

We received around 200% return on investment using Huntress.

For example, if the platform's price was $1 per annum, we charged $3. However, that includes all the reporting, account management, and other services.

While the product did not directly reduce costs, as there was already an existing solution, it did help by eliminating the need to hire a dedicated security analyst. It meant we could avoid adding that headcount to our business, saving on potential additional expenses.

It may have reduced costs by approximately 50 % compared to our previous solution. The one we were using involved paying a company based in Malaysia that utilized a specific piece of software to deliver their service. Switching to Huntress brought our costs down by 50%.

It has saved us a significant amount of time in terms of reporting. The reports generated were already comprehensive, so we only needed to configure them to be sent to the account manager and the company's resident IT staff.

Another significant time saver was the ease of installation. We could effortlessly integrate it into our existing remote monitoring and management (RMM) system and deploy it to the machines. This contrasted with our previous solution, which did not support unattended installations. We had to arrange for someone to install it on each machine, even if it was remote, requiring scheduling and user notifications. The client had around 100 to 150 machines, so this process was very tedious.

I rate the product pricing six out of ten for the Malaysian market. However, I would rate it a three out of ten for the Australian, New Zealand, or Singapore markets.

Huntress is easy to use. It immediately improved visibility and understanding of our security posture.

It is a good solution for small and medium-sized businesses (SMBs). It is quite effective in the context of the SMB market and for managed service providers (MSPs) deploying the solution. It is easy to install on machines and fits well within the price range for companies that might be using Microsoft 365 but have yet to be ready to move to Business Premium.

It also manages standalone Microsoft Defenders, which adds a unique advantage. It provides a holistic approach, helping us tap into the telemetry from the existing antivirus on Windows machines, providing a more comprehensive solution.

We had to use some other solution alongside Huntress. This client was using Bitdefender as a standard antivirus. If a client wants to stop using Bitdefender, we recommend using Microsoft Defender.

Our team uses some degree of AI to help them work through the telemetry they collect.

I recommend the product to others and rate it a ten.

We use it for our clients and ourselves. Huntress is a pretty comprehensive platform. Recently, they acquired the security awareness training platform, which helps us to fulfill our clients' needs regarding security. It has been pretty good. A lot of our clients are growing in this area. Traditionally, we have been using it for endpoint protection, which has been effective in many situations.

It is positioned very well for the SMB market. The most recent understanding that I have is that they are providing more visibility in the market. People are now seeing it as a product for security for many different reasons. The program is easy to use and easy for administrators as well. When it comes to security, it is similar to all the other players in town. Everybody says that they are an all-in-one sort of solution. From my perspective, Huntress is in the MSP space more than some of the bigger players such as CrowdStrike, and they are more successful because it is more MSP friendly. There is a lot of uptake on the growth of the product in general. CrowdStrike, for example, is a very mature product in the security marketplace, so they may or may not need to engage as closely as Huntress. Huntress also educates the group of people who use their product more than others, and that helps to deliver value through all the partners who are selling their product.

The endpoint protection is solid. One of the easiest things for us to do is to deploy the agent. It does not matter whether the client is infected or not infected. As soon as Huntress is deployed, it is good. It is easy for us to manage from our end. It tells us exactly what we need to see. It caught things that we could not catch with the traditional antivirus program. We have a way to tell clients that we have given them the greatest endpoint protection ever made, and it caught a few more virus programs. Would they like the deployment for the rest of their company? Most of the time, that is an easy sell on our end.

It has been making our lives so much easier. In the past, we had to spend hours and hours trying to look for the threat, whereas now, we can just put Huntress to immediately find out the threat and what needs to be done. Sometimes, some of the automatic remediations just happen without us even knowing, and we learn about it afterward. We also needed it because of the growing need for cybersecurity insurance compliance in Canada.

We use Huntress' ability to automatically remediate low-severity threats. 

It is integrated with Microsoft Defender. Once we have sold the Defender suite to a client, we integrate that with Huntress. Huntress is the EDR and also the MDR portion to manage any sort of alerts that arise.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. Our techs may or may not need to have a very high level of skills. We are also using Huntress as a tool to help us to answer some of the questions. It empowers the techs, and at the same time, we are spending less money.

Huntress has improved our security dramatically. Especially seeing that there is a growing need in the security space, we wanted to make sure that we have a good partner to work with.

The endpoint protection is definitely the most impactful feature for clients.

It just works. It is a set-it-and-forget-it type of solution.

There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial. It does not mean that the current support team is not doing its job, but if you look at the marketplace, the selling point of one of the competitors Blackpoint Cyber is a more cohesive work-as-a-team approach when it comes to support. I have heard that other MSP businesses using Blackpoint find it to be a much better experience in comparison to Huntress. While we are happy with Huntress, that is one area that everybody is saying can be improved.

I have used the solution for about a good four years.

I have not experienced any lagging, crashing, or downtime. Adding the load on the endpoints, like any security solution, makes the system slower, but we explain that to the client beforehand.

It is pretty easy to use.

We did not use any solution previously. 

It is working for us, so we do not want to change.

It is a cloud solution. The initial setup is relatively easy. It probably took a couple of hours per client, and all deployments were done.

The implementation is a one-person effort.

I would advise talking to them and engaging with the team. Figure out what is needed to support clients. Huntress is not for everyone. Understand different clients' requirements, and do not be thrown off by regulatory changes. We are a Canadian MSP business, specifically legal. We know the business needs well. You need to know what you need. Hunt for it. Huntress works for us but may not for everyone. 

Overall, I would rate it a nine out of ten.

We are a Managed Service Provider. We use the solution to offer extra protection to customer machines. 

Huntress helps us replace traditional antivirus solutions with an EDR. I like how easy it is to use and deploy. Support is good- they've responded quickly when I've had issues. I like it a lot so far. It reports valuable information and filters out things I don't need to know.

The solution is easy to learn. I like the scanning it does for M365. We use Datto RMM for remote machine support. Huntress has a built-in component for Datto RMM that we can deploy immediately. I can push Huntress out to machines in about eight minutes. It does what it's supposed to do, which is amazing.

The tool is suitable for small to medium businesses. It monitors everything going on with their machines and their Microsoft 365 tenant if they have one. Even if they don't have their IT department, it can help flag issues.

The main benefit our customers see is the additional security Huntress provides. We've found that it reports many password files people save on their machines. For example, it might find a Word document full of passwords on someone's desktop. Just highlighting that this is happening is a valuable part of the service.

Previously, I had to go through all the alerts myself and figure out what was important and what wasn't. Now, my time is freed up to deal with the important alerts. I don't have to spend time finding what's important - it's already right before me.

It highlights when new mailbox rules are created in Microsoft 365, which helps us spot breached accounts. It also finds valuable password files on machines. This is one of the biggest security risks—if someone gets into a machine and finds a password file on the desktop, they can easily access things they shouldn't.

We could see the solution's benefits from the very first minute of its deployment. 

I'd like it if Huntress could scan for software that's out of date or has open vulnerabilities. That would be useful for us. Scanning for vulnerable software would be helpful. Also, we've set it up to create a ticket in our ticketing system when there's an alert. It would be nice if closing that ticket would also close the Huntress alert. It doesn't do that right now, but they're working on adding that feature.

I have been working with the product for a few months. We are a new customer. 

I haven't experienced any downtime. 

My company has around 1300 endpoints. The solution is scalable. 

We previously used SonicWall Capture Client for EDR. But it's not the same thing as Huntress. I don't think I could compare them. I'd say that Huntress is completely new in how we use it.

Since we use Datto RMM, we just had to add their components and a secret key from our Huntress site. Then, when we deploy the agent, it communicates with the Huntress site, and all endpoints appear there. The whole process takes around 15 minutes.

It's not difficult to maintain. I've set it up so that if a machine hasn't reported to Huntress in 30 days, it automatically removes itself from our site. So, it maintains itself. I've also set up a recurring job to check that it's installed on all the machines it should be on.

We did the deployment in-house. 

The solution is cheap compared to other alternatives. It offers good value for money. For the whole solution, it's up to about five pounds per device per month. Considering what it does, I think that's very good value.

We evaluated Seceon and eSentire. We chose Huntress because it was easy to deploy and does what we need it to do. eSentire seemed more hands-off, but with Huntress, we can handle the problems it flags ourselves. Seceon was hard to set up. 

If you are unsure about the solution, try to get a trial and see what it does. I rate it a ten out of ten. 

We use Huntress for both endpoint threat hunting and as an EDR solution. It helps us manage Microsoft Defender.

We realized the benefits of Huntress almost immediately after deployment. It became evident during the Exchange zero-day incident when Huntress promptly alerted us about affected customers still using on-premise Exchange, allowing us to respond swiftly.

What I like most about Huntress isn't just a specific feature, but how the company operates. It is incredibly efficient for our engineering team because it provides all the information needed to fix issues, not just flag them. It gives me peace of mind knowing our systems are in good hands.

One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures.

I have been using Huntress for about two years.

I have not had any stability issues with Huntress.

We haven't faced any scalability issues with Huntress. We have deployed it across thousands of endpoints for all of our customers without any problems, and the platform remains usable and responsive.

Before Huntress, we relied solely on traditional antivirus software without threat-hunting capabilities. 

Huntress is one of the easiest solutions we have ever deployed. The improvement in our organization's security was immediate after deployment. It is a cloud platform deployed on-premises or in our private cloud. The deployment process was straightforward and could have been completed for our entire customer base in about 60 minutes if done all at once.

Huntress is very self-sufficient and requires minimal maintenance after deployment. It automatically upgrades itself and is well-designed to handle any issues without needing manual intervention.

We handled the deployment in-house with just one person.

The pricing and licensing model for Huntress is very reasonable and offers great value.

We explored other alternatives before choosing Huntress, but none in the SMB space offered what Huntress did, especially in terms of threat hunting and persistent foothold detection. None came close in terms of cost-effective value either.

When we first adopted Huntress, our main goal was to enhance security for our client banks in the financial services sector. We were attracted to their innovative approach to threat research and detection, and we appreciated the values the company stands for.

Huntress offers exceptional value for SMBs. I can't think of another company that provides such comprehensive cybersecurity solutions for the SMB market.

Having Huntress fully managed 24/7 has been fantastic because every alert comes with useful information, which significantly reduces the workload for our technicians when triaging and managing alerts.

Using Huntress has reduced the need for extensive security tools and expensive security analysts. This was very important to us.

Huntress has significantly improved our overall security. Their approach to making security accessible and affordable for SMBs, like MSPs, has made it easy and inexpensive for us to implement effective security measures internally.

For new users, I would advise understanding the potential output of Huntress so that you can interpret the reports effectively. Be mindful of all the information it provides, including unexpected findings like exposed passwords, and be prepared to address them appropriately.

Overall, I would rate Huntress as a nine out of ten.

This is the tool that we use to keep our devices, the endpoints, protected.

In the beginning, we were using two antiviruses. The first one was Webroot, and the other was Huntress. At that time, we noticed that Huntress was not compatible with iOS devices, with Macs, so we used both services - Webroot for Macs and Huntress for Windows. 

I feel very protected. I feel really good having Huntress on my computers. There are certain antiviruses we installed before that basically would never detect anything. I also had a ransomware case when a client used a different antivirus. With Huntress, I've never suffered any attacks. 

The antivirus protection is very good. With other antiviruses, when you scan the computer, it shows you what was found. However, for Huntress, they don't just show you the threats—they also give you recommendations. There's a simple button you can click to apply the remediation. You don't need to go and do it manually for the most part. 

It's pretty straightforward to use. You don't need to spend a lot of time troubleshooting the alerts, and its ease of use is great. I'd rate usability nine out of ten.

Huntress is a really good choice for small and medium-sized businesses since it's pretty easy to use and doesn't consume too many resources. In the past, we had some issues, for example, with Webroot. There were certain situations when, for some reason, WebRTC consumed a lot of resources, and that was a pain for the clients. We never had this kind of issue with Huntress. 

It's pretty easy to install and deploy. It has a lot of reports. The way they show the reports is pretty good and easy to understand for the client. In the past, when clients received reports, they did not understand. We don't have to explain Huntress reporting. 

We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great. When I first started using Huntress, I started comparing it to other solutions were using, and I could see how beneficial Huntress was. For example, you can see what it's doing, and also you can see when it's complete in real-time. 

The solution is fully managed by Huntress 24/7, which reduces our workload when managing and triaging alerts. It's a great feature. 

Huntress can remediate low-severity threats automatically and take certain actions automatically. For example, if the antivirus detects ransomware, it isolates the computer automatically. I don't need to do anything. I received only the alert that said the computer was isolated. Then, I usually need to check the logs and see if I need to do something manually or something similar.

Huntress helped to reduce the need for expensive security tools or higher expensive security analysts. In fact, we had conversations on how to reduce costs as an MSP. They reviewed the number of seats we have, and they offered us a new plan with better with less cost.

Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket.

Maybe they can add a way to remove unresponsive agents. For example, if I have a client with ten devices, and I deploy Huntress in those ten devices, and for some reason, one device has maybe two or three months offline or not running, maybe they can add automation to remove the agent after a certain amount of time. That way, I will not be paying for a device that has been offline. We do have audits to avoid this. However, it would be useful if the process was automated. 

In the beginning, we used other antiviruses. If you install SentinelOne or WebRoot, if you check the device, you will see Huntress is installed, however, you will see it is not doing anything since he other antivirus is installed.

I know that Huntress has a beta version for Macs, so it is not fully deployed or released. We're waiting for the final version to use it on our Macs. 

I've used the solution for four years. 

I'd rate the stability eight out of ten. Most of the time, it's working fine. I'd just like it to be fully compatible with all of our OS. For example, we've had clients that use a special version of Windows for a POS, and Huntress isn't fully compatible. 

I've never had issues with the scalability. 

Not all antiviruses have 24/7 support or management. There are some cases where I read the logs, and I have to contact Huntress support, and they are always available. I never wait more than maybe ten minutes to get support. They always help me with the issue without problems. They are always giving me solutions.

This is the best support I have used. 

Positive

We have also used WebRoot. Huntress is better as the support team is great and I have less issues with the solution. I've had trouble installing and uninstalling WebRoot.

We always install Datto RMM first manually. Then, we share the link with the client. They install Datto RMM, and then we use that to deploy Hunteress. It's pretty simple. It only takes a few minutes to install. A single technician can deploy the solution. 

The pricing is a little bit high. However, I understand the service is better. They offer different plans according to tiers. If you have more devices, you get better pricing. 

We're an MSP and have a lot of relationships with many vendors. 

I'd rate Huntress nine out of ten.

I'd recommend users give Huntress a chance. The MSP portal is free to use and it has a lot of integrations.

We utilize Huntress for endpoint protection across the accounts we manage. When requiring endpoint detection and response capabilities, we leverage Huntress for that functionality as well.

Instead of relying solely on basic antivirus software, we implemented Huntress to elevate our security posture. This empowered us not only to proactively track down threats but also to collaborate with experts in identifying and remediating them.

Huntress is extremely easy to use.

Huntress is a great solution for the SMB market.

By minimizing the time we spend identifying risks, Huntress helps us reduce the overall risk landscape for our clients. They are also great partners to work with, and we saw the benefits almost immediately.

Huntress's 24/7 managed service significantly improved our overall workflow and empowered our employees to focus on tasks aligned with their skill sets. This has enabled them to develop their expertise and take on greater responsibilities.

The ability to automatically remediate the low severity threats is great.

Huntress has improved our overall security posture. We were able to start improving our security within the first three months of deployment.

While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial.

The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications. Additionally, it would be valuable to have the ability to automatically lock down applications identified as potential threats.

I have been using Huntress for five years.

Huntress has been reliable with no stability issues.

Huntress is a scalable solution.

The technical support is knowledgeable and helpful.

Positive

Previously, we used Kaspersky for our security needs. However, by combining Huntress with SentinelOne, we were able to successfully transition away from it.

The initial deployment is straightforward. The deployment took 30 days and required two people to complete.

The implementation was completed in-house.

We have seen a 20 to 30 percent return on investment.

The pricing is competitive, in line with Huntress's offerings, and aligns well with our business model.

I rate Huntress a nine out of ten.

Organizations are comfortable taking on certain calculated risks. However, I believe we need to employ specific types of staff to align our service delivery with our resource allocation. The Huntress platform has facilitated this crucial realignment.

The tool itself does not require maintenance but there is ongoing management.

Users should ensure they have an accurate inventory of the assets they need to protect, the chosen protection methods, and any additional relevant details. Assigning one or two dedicated individuals as "Champions" of the tool will help them fully leverage its benefits.