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Huntress Managed EDR vs Microsoft Defender XDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 28, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.6
Huntress Managed EDR's support is highly responsive and reliable, offering prompt, knowledgeable service with minimal wait times, day or night.
Sentiment score
6.3
Microsoft Defender XDR support receives mixed reviews, with better outcomes for premium support users and inconsistent response times experienced otherwise.
You get stuck in low-level support for way longer than you should, instead of them escalating the issue up the chain.
The technical support from Microsoft Defender XDR has been disappointingly slow.
 

Room For Improvement

Sentiment score
5.4
Huntress Managed EDR needs enhancements in reporting, usability, integration, features, automation, customization, and additional tools like dark web scanning.
Sentiment score
5.0
Microsoft Defender XDR needs faster scanning, improved AI, better usability, and enhanced automation, integration, and threat visibility.
Improvements are needed in automated response capabilities.
The licensing process needs improvement and clarification.
Microsoft could improve on threat hunting and build more on threat detection and handling.
 

Scalability Issues

Sentiment score
8.5
Huntress Managed EDR offers scalable cloud infrastructure, enabling easy deployment and management across various user volumes with high satisfaction.
Sentiment score
7.8
Microsoft Defender XDR is praised for its scalability, successfully supporting enterprises of all sizes with cloud-based deployment.
It is suitable for enterprise-level deployment but has room for improvement.
 

Setup Cost

Sentiment score
7.0
Huntress Managed EDR offers competitive per-endpoint pricing, appreciated for ease, value, and automatic inactive unit management.
Sentiment score
5.4
Microsoft Defender XDR's pricing is complex and varies by region, offering value but facing criticisms on cost and setup.
I would rate the pricing as eight out of ten, indicating it is a reasonable cost for the product.
Microsoft purposefully obfuscates this through marketing ploys to hide costs.
The pricing is a little high, however, it is on par with other competitive tools in the market.
 

Stability Issues

Sentiment score
8.5
Huntress Managed EDR is stable and reliable with quick issue resolution, though some users desire broader OS compatibility.
Sentiment score
7.7
Microsoft Defender XDR is praised for its stability, reliability, and timely updates, with minor issues swiftly addressed by Microsoft.
The service has remained consistently online, with any issues isolated to specific components, suggesting a well-designed and modular architecture.
 

Valuable Features

Sentiment score
8.5
Huntress Managed EDR offers 24/7 protection, automation, quick threat isolation, and seamless integration, reducing workload and enhancing security.
Sentiment score
8.6
Microsoft Defender XDR provides integrated security features, threat intelligence, and automation for comprehensive protection in Microsoft-based organizations.
The automated remediation feature also provides significant value.
With Microsoft threat intelligence information, it detects various types of threats, including insider attacks, malicious content, and data exfiltration.
Vulnerability assessment and just-in-time access are some valuable features of Defender for server plans.
It's because endpoint management is my primary focus, and this feature integrates well with my other skills.
 

Categories and Ranking

Huntress Managed EDR
Ranking in Endpoint Detection and Response (EDR)
9th
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
23
Ranking in other categories
Managed Detection and Response (MDR) (3rd)
Microsoft Defender XDR
Ranking in Endpoint Detection and Response (EDR)
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
94
Ranking in other categories
Extended Detection and Response (XDR) (5th), Microsoft Security Suite (2nd)
 

Featured Reviews

Andy Larin - PeerSpot reviewer
Effortless to use and is one of the easiest products to deploy
Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people. It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.
Desray Liu - PeerSpot reviewer
A time-saving and easy-to-integrate product that needs to offer a control center to users
As a part of Microsoft's attempt to reduce costs, there has been a direct cut down of the local technical support team. Sometimes, you have to use the technical support offered by Microsoft from other countries, but at times, we speak different languages, just like how people speak in Chinese or Mandarin, but there are still some differences between them. The front-line support from Microsoft has only limited technical abilities or access to their internal system. Sometimes, my company cannot even escalate an issue to Microsoft's senior team members. The support team of Microsoft is nice as they attempt to solve the problems together with you, but I believe that due to some cost-related issues, they don't have enough permissions. Sometimes, users might feel blocked when trying to connect with the support team. I rate the technical support a seven out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
10%
Retailer
7%
Healthcare Company
5%
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to f...
What is your primary use case for Huntress?
We roll Huntress out across the board. It's in our base security shield, so we use it everywhere. We also use ThreatLocker. It's an application for allowlisting and blocklisting. It blocks any soft...
What do you like most about Microsoft 365 Defender?
Microsoft Defender XDR provides strong identity protection with comprehensive insights into risky user behavior and potential indicators of compromise.
What needs improvement with Microsoft 365 Defender?
The solution could enhance the threat Intelligence feature by making it more relevant to specific industries. Much of the threat intelligence information isn't directly applicable to our environmen...
 

Also Known As

No data available
Microsoft 365 Defender, Microsoft Threat Protection, MS 365 Defender
 

Overview

 

Sample Customers

Information Not Available
Accenture, Deloitte, ExxonMobil, General Electric, IBM, Johnson & Johnson and many others.
Find out what your peers are saying about Huntress Managed EDR vs. Microsoft Defender XDR and other solutions. Updated: October 2024.
817,457 professionals have used our research since 2012.