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Huntress Managed EDR pros and cons

Vendor: Huntress

4.7 out of 5

23 reviews
100% willing to recommend

Pros & Cons summary

Huntress Managed EDR offers 24/7 SOC services with threat-hunting expertise, automatic remediation, and IP scanning, ensuring enhanced security. Fast tech support and detailed issue reports boost client experience. Rapid improvements and minimal resource requirements simplify management. However, it needs better reporting dashboards, additional XDR features, improved Mac security, and an API for reports. Incorporating outdated software scanning and ticket closure capabilities would also benefit users.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Huntress Managed EDR provides 24/7 threat-hunting expertise with a manned SOC.

Users appreciate the automatic remediation and efficient handling of alerts.

Scalability and technical support are rated highly, improving visibility quickly.

One-click remediation and quick response are advantageous for smaller businesses.

Easy installation and deployment, with minimal processing requirements, are noted benefits.

CONS

Huntress Managed EDR reporting could be improved to provide more intuitive dashboards and customization options.

Integration with additional features, such as antivirus solutions or XDR capabilities, is needed to evolve into a comprehensive security tool.

An API for retrieving metrics and data about backend activity is desired for easier client report generation.

Increased support for Macintosh systems and automated remediation capabilities in MDR for Office 365 are requested.

Enhancing Huntress Managed EDR with features like dark web scanning, penetration testing, and risk assessment would provide a more robust security offering.

Huntress Managed EDR Pros review quotes

President at STRONGHOLD DATA, LLC

Feb 12, 2024

Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients.

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Director of Techology at a tech services company with 11-50 employees

Feb 8, 2024

The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way.

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reviewer2344506

Chief Security Officer at a computer software company with 51-200 employees

Feb 12, 2024

The most valuable aspect of Huntress is its 24/7 SOC service.

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Huntress Managed EDR

Free Report: Huntress Managed EDR Reviews and More

Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

817,354 professionals have used our research since 2012.

LR

reviewer8255907

CTO at a tech services company with 1-10 employees

Feb 5, 2024

Huntress helps by highlighting potential issues, allowing us to take proactive measures.

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BF

Brandon Fumagalli

President & CEO at Streamline IT Solutions LLC

Aug 22, 2024

The EDR tools are the most beneficial. We protect all our clients' endpoints through their security operation center, which runs through the EDR. We like that it's a small installation that doesn't take up much processing space, and we can quickly install it on our machines. We push out the agents automatically and get everybody up and running quickly.

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Pieter Van Der Walt

Founder / Director at CX consulting

Jul 8, 2024

Users usually note improvements in a matter of days. In others, it is immediately. It varies according to the environment.

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Application Compliance Manager at SOS Support

Jul 9, 2024

We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great.

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Founder and CEO at allCare IT

Oct 7, 2024

Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code.

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Service Delivery Manager at Netirio

Jul 9, 2024

Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a a smaller business. Not having to purchase larger software has been great.

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Help Desk Engineer at Panurgy

Jul 24, 2024

The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats.

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Show 10 more reviews (out of 23)

Huntress Managed EDR Cons review quotes

President at STRONGHOLD DATA, LLC

Feb 12, 2024

I'd like Huntress to implement a component that can analyze network traffic for specific sites.

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Director of Techology at a tech services company with 11-50 employees

Feb 8, 2024

I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365.

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reviewer2344506

Chief Security Officer at a computer software company with 51-200 employees

Feb 12, 2024

Huntress' Process Insights feature could benefit from more robust search and filtering capabilities.

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Huntress Managed EDR

Free Report: Huntress Managed EDR Reviews and More

Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

817,354 professionals have used our research since 2012.

LR

reviewer8255907

CTO at a tech services company with 1-10 employees

Feb 5, 2024

We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports.

Read full review

BF

Brandon Fumagalli

President & CEO at Streamline IT Solutions LLC

Aug 22, 2024

The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us.

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Pieter Van Der Walt

Founder / Director at CX consulting

Jul 8, 2024

It would be ideal if they could create some incentives to help more partners get clients to onboard it.

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Application Compliance Manager at SOS Support

Jul 9, 2024

Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket.

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Founder and CEO at allCare IT

Oct 7, 2024

One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix.

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Service Delivery Manager at Netirio

Jul 9, 2024

The integration with our RMM could be better.

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Help Desk Engineer at Panurgy

Jul 24, 2024

Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps.

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Show 10 more reviews (out of 23)

Product Categories

Product Categories

Managed Detection and Response (MDR)

Endpoint Detection and Response (EDR)

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Product Categories

Product Categories

Managed Detection and Response (MDR)

Endpoint Detection and Response (EDR)

Popular Comparisons

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Intercept X Endpoint vs Huntress Managed EDR

CrowdStrike Falcon Complete MDR vs Huntress Managed EDR

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