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Huntress Managed EDR pros and cons

Vendor: Huntress

4.8 out of 5

25 reviews
100% willing to recommend

Pros & Cons summary

Huntress Managed EDR provides 24/7 SOC service, offering scalable threat-hunting expertise with features like IP scanning and canary monitoring. It reduces dependency on costly tools, aiding smaller businesses. Though highly effective, the platform needs enhanced reporting customization, a more intuitive dashboard, better API functionality, and expanded support for Macintosh. The cyber education platform should offer more language options for international clients.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Huntress excels in threat-hunting expertise with a 24/7 SOC service, providing users with peace of mind and valuable insights on potential issues.

Users benefit from features like threat detection, automatic remediation, foothold identification, and scalable IP scanning combined with canary monitoring.

It effectively integrates with existing security infrastructures, enhancing threat detection that may bypass traditional antivirus solutions while being easy to deploy and maintain.

With an intuitive design and detailed remediation guidance, Huntress enables users to implement swift and effective threat responses, supported by a knowledgeable and responsive technical support team.

The human element of Huntress, involving real experts investigating unknown threats, is highly valued as it ensures high trust and reliability in security operations.

CONS

Reports and dashboards in Huntress Managed EDR could be improved for better client understanding and more straightforward presentation.

An API for automatically retrieving metrics to generate client reports is needed, as well as improved capabilities in Process Insights for searching and filtering.

There is a need for better integration with PSA and RMM tools, and the alerts require clearer remediation steps and should link with ticketing systems for automatic closure upon resolution.

Huntress Managed EDR should enhance its support and coverage for macOS and include more comprehensive security features like dark web scanning, penetration testing, and vulnerability scanning.

The cyber education platform should expand its language options to support international clients effectively.

Huntress Managed EDR Pros review quotes

President at STRONGHOLD DATA, LLC

Feb 12, 2024

Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients.

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Director of Techology at a tech services company with 11-50 employees

Feb 8, 2024

The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way.

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reviewer2344506

Chief Security Officer at a computer software company with 51-200 employees

Feb 12, 2024

The most valuable aspect of Huntress is its 24/7 SOC service.

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Huntress Managed EDR

Free Report: Huntress Managed EDR Reviews and More

Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

825,661 professionals have used our research since 2012.

LR

reviewer8255907

CTO at a tech services company with 1-10 employees

Feb 5, 2024

Huntress helps by highlighting potential issues, allowing us to take proactive measures.

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Kevin-Alexander

Business Owner at Royal IT

Dec 23, 2024

It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.

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BF

Brandon Fumagalli

President & CEO at Streamline IT Solutions LLC

Aug 22, 2024

The EDR tools are the most beneficial. We protect all our clients' endpoints through their security operation center, which runs through the EDR. We like that it's a small installation that doesn't take up much processing space, and we can quickly install it on our machines. We push out the agents automatically and get everybody up and running quickly.

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Pieter Van Der Walt

Founder / Director at CX consulting

Jul 8, 2024

Users usually note improvements in a matter of days. In others, it is immediately. It varies according to the environment.

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Application Compliance Manager at SOS Support

Jul 9, 2024

We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great.

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Founder and CEO at allCare IT

Oct 7, 2024

Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code.

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Service Delivery Manager at Netirio

Jul 9, 2024

Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a a smaller business. Not having to purchase larger software has been great.

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Show 10 more reviews (out of 25)

Huntress Managed EDR Cons review quotes

President at STRONGHOLD DATA, LLC

Feb 12, 2024

I'd like Huntress to implement a component that can analyze network traffic for specific sites.

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Director of Techology at a tech services company with 11-50 employees

Feb 8, 2024

I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365.

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reviewer2344506

Chief Security Officer at a computer software company with 51-200 employees

Feb 12, 2024

Huntress' Process Insights feature could benefit from more robust search and filtering capabilities.

Read full review

Huntress Managed EDR

Free Report: Huntress Managed EDR Reviews and More

Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

825,661 professionals have used our research since 2012.

LR

reviewer8255907

CTO at a tech services company with 1-10 employees

Feb 5, 2024

We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports.

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Kevin-Alexander

Business Owner at Royal IT

Dec 23, 2024

The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial.

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BF

Brandon Fumagalli

President & CEO at Streamline IT Solutions LLC

Aug 22, 2024

The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us.

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Pieter Van Der Walt

Founder / Director at CX consulting

Jul 8, 2024

It would be ideal if they could create some incentives to help more partners get clients to onboard it.

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Application Compliance Manager at SOS Support

Jul 9, 2024

Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket.

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Founder and CEO at allCare IT

Oct 7, 2024

One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix.

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Service Delivery Manager at Netirio

Jul 9, 2024

The integration with our RMM could be better.

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Show 10 more reviews (out of 25)

Product Categories

Product Categories

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Endpoint Detection and Response (EDR)

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Product Categories

Product Categories

Managed Detection and Response (MDR)

Endpoint Detection and Response (EDR)

Popular Comparisons

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IBM Security QRadar vs Huntress Managed EDR

Intercept X Endpoint vs Huntress Managed EDR

CrowdStrike Falcon Complete MDR vs Huntress Managed EDR

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SentinelOne Vigilance vs Huntress Managed EDR

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Blackpoint Cyber MDR vs Huntress Managed EDR

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