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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Huntress Managed EDR is valued for its threat-hunting expertise and 24/7 SOC, which allows businesses to replace traditional antivirus solutions.
The automatic remediation and human element in dealing with threats are highly effective, providing a proactive defense against potential issues.
Users benefit from the product's scalability, with technical support being rated ten out of ten and offering clear, detailed remediation steps.
The software is highly efficient, easy to deploy, and its endpoint protection is a significant asset for clients, all without the need for costly security tools.
Huntress Managed EDR provides improved visibility, highlights potential issues effectively, and is recommended for its ease of use and personalized approach.

CONS

Huntress Managed EDR needs an API for automatic metric retrieval and backend activity reporting.
Huntress Managed EDR should expand its feature set, including antivirus and XDR functionalities.
There is a need for improved integration with PSAs and capability to forward recommended responses to clients.
More robust security features like dark web scanning and penetration testing would enhance Huntress Managed EDR.
Huntress Managed EDR would benefit from increased language options and engagement with MSPs for product improvement.
 

Huntress Managed EDR Pros review quotes

Anto Baharian - PeerSpot reviewer
Jan 7, 2025
Huntress works more simply. I appreciate how Windows Defender can be managed on computers with it. Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
David Markley - PeerSpot reviewer
Feb 12, 2024
Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients.
Matt Bryan - PeerSpot reviewer
Feb 8, 2024
The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way.
Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,565 professionals have used our research since 2012.
reviewer2344506 - PeerSpot reviewer
Feb 12, 2024
The most valuable aspect of Huntress is its 24/7 SOC service.
LR
Feb 5, 2024
Huntress helps by highlighting potential issues, allowing us to take proactive measures.
Kevin-Alexander - PeerSpot reviewer
Dec 23, 2024
It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
BF
Aug 22, 2024
The EDR tools are the most beneficial. We protect all our clients' endpoints through their security operation center, which runs through the EDR. We like that it's a small installation that doesn't take up much processing space, and we can quickly install it on our machines. We push out the agents automatically and get everybody up and running quickly.
Pieter Van Der Walt - PeerSpot reviewer
Jul 8, 2024
Users usually note improvements in a matter of days. In others, it is immediately. It varies according to the environment.
Julio Lossada - PeerSpot reviewer
Jul 9, 2024
We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great.
Andy Larin - PeerSpot reviewer
Oct 7, 2024
Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code.
 

Huntress Managed EDR Cons review quotes

Anto Baharian - PeerSpot reviewer
Jan 7, 2025
One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365.
David Markley - PeerSpot reviewer
Feb 12, 2024
I'd like Huntress to implement a component that can analyze network traffic for specific sites.
Matt Bryan - PeerSpot reviewer
Feb 8, 2024
I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365.
Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,565 professionals have used our research since 2012.
reviewer2344506 - PeerSpot reviewer
Feb 12, 2024
Huntress' Process Insights feature could benefit from more robust search and filtering capabilities.
LR
Feb 5, 2024
We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports.
Kevin-Alexander - PeerSpot reviewer
Dec 23, 2024
The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial.
BF
Aug 22, 2024
The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us.
Pieter Van Der Walt - PeerSpot reviewer
Jul 8, 2024
It would be ideal if they could create some incentives to help more partners get clients to onboard it.
Julio Lossada - PeerSpot reviewer
Jul 9, 2024
Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket.
Andy Larin - PeerSpot reviewer
Oct 7, 2024
One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix.