Huntress Managed EDR Reviews

It integrates seamlessly with RMM, making it easy to roll out and use. Many fixes are automated, so you can approve them and let the system handle them, avoiding the need to go through individual steps. If something serious comes up, they proactively make phone calls and lock things down in advance. It simplifies my job rather than adding it.

It has improved my organization by making things easier.

After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively. The system runs in the background and uses sample files to detect ransomware attacks quickly. If an attack occurs, Huntress can isolate the affected machine promptly. We noticed benefits and problem-solving capabilities within the first week.

I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good.

I have been using Huntress for a year and a half or two.

There are no issues with stability.

This solution is used by 400 machines. It scales independently. When we add clients to our RMM, the script runs every night and automatically adds Huntress to the new clients and their machines.

Support was quick. They made it easy for us to get assistance when needed. They responded promptly to our inquiries about upcoming products and provided timely support to get things rolling. We were tweaking our scripts, and they directed us to their repository of scripts and resources. When I encountered an issue, they suggested hopping on a call to walk me through it rather than just relying on chat. They resolved the issue relatively quickly.

Positive

Huntress provided ease of use and a lower spend. The sales team was supportive throughout the process, not just during the initial setup. They helped with scripting and ensured we were fully operational before stepping back, which made things much easier for me.

The pricing is great.

Their minimum spend is quite low, unlike some vendors that require $500 or $1,000 a month. It's around $50, so you can start with just a few clients if you're new or scale up if you're larger. Their products integrate well with our existing systems and perform effectively.

I’ve worked with some vendors whose implementations were so complex that managing the solution required almost a full-time person. In contrast, Huntress was straightforward to deploy. You set a few permissions, and then it just runs in the background. This simplified things and made managing the software much easier.

Huntress is largely set-it-and-forget-it. The only real maintenance involves handling remediation for attacked machines rather than ongoing upkeep. The recent addition of Mac support required a new script.

Overall, I rate the solution a ten out of ten.

We use their EDR product essentially to protect the endpoints that we have. It is an additional line of defense in most cases. We have traditional antivirus, and then we layer Huntress on top of it for additional protection.

By implementing Huntress, I wanted something that was an additional level of protection on top of the things we were already doing. They offered it for a fair price.

We could realize its benefits immediately because when you install it on a new endpoint, it immediately tells you the bad things that are happening on it. You get it right away.

The solution is fully managed by Huntress 24/7. It has affected our workload. My team has to do less work. They do the work of triaging the issues that come in, and then they just escalate the ones that need to be escalated to me, which saves me time and effort.

For remediation, we have used the remediation button, but we do not have any auto or unattended remediation on because we like to review that. We have unattended isolation on so that they can isolate, but we do not have unattended remediation on.

Huntress has allowed us to hold off the need for an in-house full-time SOC. Eventually, we will get there, but it helps push that off a little further.

We have combined Huntress Managed EDR with other solutions. We use it on top of next-generation antivirus. It works very well. Very occasionally, Huntress can miss something, but AV catches it. The combination of these two gives me more effective protection than anyone individually.

It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things.

It is very easy to use. You install it, and then it does its thing, and it tells you when it needs you to do something. It does what it says on the box.

It is a good solution for the SMB market. When you get to the enterprise level, there are other solutions that can do similar things with other enterprise-type price points, but for up to mid-market, and even small enterprises, it is a very good bang for your buck. You can also use Huntress for big enterprises.

I would like the API to be a little bit better. They are getting there.

It has been about six years.

I have not had any issues related to stability.

It scales just fine.

I have contacted their technical support, and it has gone very well. They are very responsive. They provide good answers to the questions that you ask. It is not like they are just on a script. They actually care, and they are actually doing the research and reading your messages and not just sending you standard responses. I would rate them a ten out of ten.

Positive

We were just using an AV. We had Bitdefender.

I was involved in its initial deployment. It is a SaaS application with an agent that you push down. We just push the agent down via our RMM tool. It was easy.

We did it ourselves. There was just one person required. I just pushed it via a tool I already had. It took a couple of hours to roll it out everywhere.

In terms of maintenance, you occasionally get agents that stop checking in, but it is very rare. They send notifications about them, and we deal with them.

It is fair. They provide good value for the product that they deliver. I have had one price increase in the entire time I have used them. They added a bunch of features and then said that they have to increase our price a little bit. That is a fair way to handle it.

We did not evaluate other options. There were no other alternatives when Huntress came out. They are still the best at what they do.

I would rate Huntress a ten out of ten.

We use their EDR platform and their MDR platform. By implementing Huntress, we wanted to add another layer of security to our workstations across all of our clients.

Threat protection on the endpoints and great customer support are some of the benefits. There is a great vendor relationship. We could see its benefits pretty immediately. They work well with you. They are very attentive, and they make sure that their partners get whatever support they need.

It has reduced the triage time. When they do find an alert or an issue, many times, they post an accurate resolution, so my technicians do not have to investigate to determine a resolution. It is already outlined for them.

Huntress has the ability to automatically remediate low-severity threats. We use this feature in some cases and not in all cases. It works well when we have used it. It has impacted our workload and security. The faster you can fix the security issue, the better off you are.

Using Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. It is important. It is hard to maintain a security staff.

We are much more secure today than before starting to use Huntress.

It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.

Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers.

We started with them at least four years ago.

I have not seen any stability-related issues so far.

It is very scalable.

They are very good. They are very fast to respond, especially in emergencies. They have great support. I would rate them a 10 out of 10.

Positive

We were using Bitdefender. We switched because Huntress was more comprehensive and had 24/7 SOC.

We use their cloud portal, and we deploy from there. I was involved in the initial vetting of the product and the vendor, but I was not involved in doing the installation.

In terms of maintenance, when updates need to be pushed out, we make sure that they are pushed out. They normally get installed automatically. We have a tech person who daily makes sure that everything is okay in the portal. There is no real maintenance. There is nothing that we would not do for any other vendor.

After deploying Huntress, we could immediately see improvements in our organization's security.

It works well for an MSP.

We evaluated Blackpoint Cyber and SentinelOne. We chose Huntress just because of what they offered. Blackpoint Cyber and SentinelOne are great products. It was a hard decision between the three, but we chose Huntress.

Those evaluating this solution can research it online. They can ask their peers or just contact Huntress. They will guide them through the whole process.

I would rate Huntress a 10 out of 10.

I use Huntress as an EDR tool to detect, prevent, and block any attacks.

Huntress offers a lot more of a proactive approach, being an EDR tool. The tool is eligible to be an ISO 27001 product. Huntress streamlines our organization's processes.

The solution's most valuable feature stems from the tool providing alerts, which is a very good attribute. The fact that the solution operates proactively for our company is because Huntress has one of the best AIs apart from CrowdStrike.

As the CEO of my company, I am not involved in the technical part of the solution on a daily basis, making it difficult for me to comment on the best features of Huntress.

The solution's UI is an area with certain shortcomings that need improvement.

I have been using Huntress for two and a half years. I use the solution's latest version. My company is a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

My company has around 200 users of the solution.

I rate the technical support a ten out of ten.

Positive

My company operates as an MSSP. I have experience with other solutions in the past. I haven't switched to Huntress from some other product since I still deal with products that were used in the past since my company has to cater to the needs of multiple customers.

I rate the initial setup phase an eight on a scale of one to ten, where one is difficult and ten is easy. In general, the solution's initial setup is pretty straightforward.

The solution is deployed on a public cloud.

The time taken to deploy the solution depends on the size of my company's customers, but I can say that it does not take too long. The deployment process is simple, but it’s time-consuming part stems from the need to put the policy in place, considering which I can say that it takes around four hours presently.

One person was required for the deployment process.

I have seen a return on investment in my company with the use of Huntress.

I rate the product's price a five or six on a scale of one to ten, where one is cheap, and ten is expensive since it is a fairly priced product.

There are no costs in addition to the standard licensing fees that I know about for the solution.

SentinelOne and CrowdStrike were the two solutions we had evaluated in our company before opting for Huntress owing to the preference of our customers, who had just discovered that they had detected 3CX exploit.

I recommend the solution to those planning to use it since I believe they should try it.

I rate the overall solution a nine out of ten.

Our primary use case for the Huntress solution is cybersecurity.

I couldn't say specifically how it's helped our organization, but it did alert me to some possible issues that needed double-checking. 

I have found it valuable that this solution is always there and always armed.

In the next release, I'd like to see more intuitive dashboards.

I have been using the Huntress solution for about a week now.

I would rate the stability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Regarding the pricing of this solution, I would rate it a nine, on a scale from one to 10, with one being very expensive and 10 being a great price.

We have a hybrid model deployed for this solution where the dashboards are on the cloud, but the agents are on the machines.

Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

We use Huntress with other antivirus solutions like Microsoft Defender to ascertain the issues that happen at the endpoints which antivirus solutions may not always pick up.

We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues.

The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm.

I have been using the product for a year.

The tool is stable. We haven’t had any issues with respect to stability.

The tool is scalable. Our company has seven users for the solution.

We have received quick responses from tech support.

The solution is managed on the cloud, and the software is installed directly onto the endpoint. The tool’s deployment is easy. You can download, install and run the solution. It is as simple as that. The tool also has deployment scripts in case you need them. The installation is pretty quick and you don’t need many resources to accomplish it. If you are planning a large deployment, then you can get scripts for the management tool.

I think there is ROI with the use of the solution. It doesn't take very long to get train someone to use the solution. Therefore, you can save on training costs. It has also stopped quite a few issues that could have turned worse.

The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender.

I would rate the solution an eight out of ten. The solution is extremely easy to use compared to other products. There are many other products with cumbersome portals that are difficult to use. It can be very difficult to teach new engineers how to use those platforms well.

I deploy Huntress to my mid-tier clients to leverage 24/7, 365 threat-hunting capabilities.

Huntress monitors for anomalous behaviors and detections that would otherwise be perceived as just noise and filters through that noise to pull out the important bits. It then alerts me with the remediation steps needed to fix those problems and offers to automatically deploy those fixes if I wish. This enables me to manage and monitor way more endpoints than I would normally be able to.

Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC. They investigate anything they don't know about, and I've had things that look like benign detections returned to me as serious threats with advice on how to fix them.

Some of Huntress' reporting could be improved. Specifically, when we get a notification that something has been investigated and found benign, we don't get any information about which devices the issue was on. It's not until we get an actual action plan for a threat above a certain threshold or representing a certain compromise that we know exactly what device is involved. In the next release, Huntress should include better integration with AV or endpoint detection and other response solutions than Windows Defender.

I've been using Huntress for close to a year.

I would give Huntress a rating of nine out of ten. The only thing that rivals it is SentinelOne Complete when it's managed and monitored by a security operations center like the offering by OverWatch.