Huntress Managed EDR and Trend Micro Worry-Free Services Suites compete in the cybersecurity space, focusing on providing robust protection and management features. Huntress appears to have an edge due to its efficient SOC support and high ROI, particularly valued in cost-efficiency aspects.
Features: Huntress Managed EDR is recognized for its 24/7 SOC threat-hunting expertise, Recon capability, and Managed Antivirus, enhancing its automatic remediation and proactive protection capabilities. It stands out for ease of use and swift deployment. Trend Micro offers comprehensive security with antivirus, ransomware protection, and cloud app security. It is praised for its multi-tenancy support and XDR capabilities, providing robust security management across various tenants.
Room for Improvement: Huntress could improve its reporting and integration capabilities, specifically API integration and a more robust Process Insights feature. Users also suggest enhanced Mac support and automation. Trend Micro users experience agent performance issues on certain systems and express concerns about pricing and documentation quality. Its EDR and log management would benefit from better user guidance, analytics, and reporting features, alongside enhanced network vulnerability scanning capabilities.
Ease of Deployment and Customer Service: Huntress Managed EDR is acclaimed for rapid deployment across various cloud environments and a customer service team that provides fast and effective support. Trend Micro also offers strong deployment options for public and private clouds, with technical assistance known for being proactive and responsive. Both are supported by efficient customer service, with Huntress noted for minimizing workload through managed services.
Pricing and ROI: Huntress Managed EDR is valued for its competitive pricing and high ROI, frequently recognized for reducing labor costs and providing cost-effective security. Its pricing model aligns well with managed service providers. Trend Micro's pricing is seen as mid-range, with some concerns about escalating costs. While it offers competitive pricing, its ROI benefits are less prominently highlighted compared to Huntress, which delivers immediate security improvements and operational efficiencies.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Our team on the security side has contacted Huntress support, and they have been pleased.
I know other techs with thousands deployed, so scalability isn't an issue.
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
I can easily scale from one machine to thousands without any fuss.
We have not experienced any issues with lagging, crashing, or downtime.
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
It barely takes up resources on the computer, and I have had no issues with lagging or crashing.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
Since we support customers in different countries, expanding the language options for their training would be beneficial.
Their EDR is pretty mature in terms of what it does.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
It is not too expensive or too cheap. It is just right.
It can get expensive for small to medium businesses if large license quantities are not purchased.
The pricing of Trend Micro is a little bit higher compared to Sophos.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.
Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.
What are the key features of Huntress Managed EDR?Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.
Trend Micro Worry-Free Services Suites provide essential endpoint protection by mitigating malware and virus threats. Small to medium businesses utilize it for VPN access, scheduling scans, and network management.
This cybersecurity service includes a comprehensive dashboard for event management, policy filtering, and overall control. It simplifies configuration for users, despite facing certain limitations. Key functionalities like behaviour detection and cloud app security are highly valued. Businesses use it to maintain secure network operations and address device slowdowns efficiently.
What are the most important features?Trend Micro Worry-Free Services Suites are implemented in industries requiring stringent security measures, such as healthcare, finance, and education. These sectors benefit from secure VPN access, encrypted communications, and protection for cloud services like Office 365 and Gmail. The ease of configuration and robust functionalities make it a reliable choice for maintaining security standards and addressing device performance issues.
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