Huntress Managed EDR and Trend Micro Worry-Free Services Suites are leading contenders in the cybersecurity space, specifically in EDR and antivirus solutions. Huntress seems to have the upper hand due to its 24/7 threat-hunting SOC, automatic remediation, and seamless integration with Microsoft Defender, which provides users with ease of use and minimal resource demand.
Features: Huntress Managed EDR is known for its 24/7 threat-hunting SOC, automatic remediation, and strong integration with Microsoft Defender, benefiting users through minimal resource demands and real-time threat detection. This has led to appreciation for features like Recon and Managed Antivirus. Trend Micro Worry-Free Services Suites offers antivirus, malware, and ransomware protection along with web filtering capabilities. It provides cloud app security, aiding in complex environments and offers a robust multi-tenancy feature for better integration.
Room for Improvement: Users suggest Huntress should improve reporting clarity, enhance integration with other EDR/XDR solutions, PSA integration, network traffic analysis, and Process Insights. Desired features include a more intuitive interface and better API accessibility. Trend Micro experiences performance slowdowns and needs better support for Windows and Linux systems, with users calling for pricing and documentation improvements to enhance usability.
Ease of Deployment and Customer Service: Huntress Managed EDR is praised for its easy deployment, simplicity, and efficient resource usage, effectively supporting various cloud environments. Its customer support is seen as responsive and personalized. Trend Micro Worry-Free Services Suites offers flexible cloud deployment; however, its customer service, though knowledgeable, faces criticism for slower response times and lacking integration features compared to Huntress.
Pricing and ROI: Huntress Managed EDR is viewed as cost-effective with a fair pricing model, delivering high ROI through reduced labor costs and enhanced security posture, justifying any cost increases over time. Conversely, Trend Micro Worry-Free Services Suites faces pricing concerns, especially from non-profits, with users seeking more transparency in cost updates, despite finding its pricing reasonable compared to similar solutions.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Our team on the security side has contacted Huntress support, and they have been pleased.
I know other techs with thousands deployed, so scalability isn't an issue.
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
I can easily scale from one machine to thousands without any fuss.
We have not experienced any issues with lagging, crashing, or downtime.
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
It barely takes up resources on the computer, and I have had no issues with lagging or crashing.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
Since we support customers in different countries, expanding the language options for their training would be beneficial.
Their EDR is pretty mature in terms of what it does.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
It is not too expensive or too cheap. It is just right.
It can get expensive for small to medium businesses if large license quantities are not purchased.
The pricing of Trend Micro is a little bit higher compared to Sophos.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
Huntress Managed EDR offers robust managed detection and response capabilities with 24/7 threat hunting, intuitive deployment, and proactive threat management for small to medium businesses.
Huntress Managed EDR provides essential cybersecurity services to businesses by integrating seamlessly with existing tools like Microsoft Defender. Around-the-clock SOC expertise, proactive alerts, and automatic remediation define its core offerings. It effectively monitors threats, detecting footholds and malicious IPs while providing quick isolation of suspicious activities. The platform simplifies security management, reducing reliance on multiple security solutions and enhancing threat response efficiency.
What are the key features of Huntress Managed EDR?Huntress Managed EDR is commonly implemented in industries requiring enhanced cybersecurity, including finance, healthcare, and IT services. Its ability to complement traditional antivirus tools and integration with remote monitoring supports a comprehensive defense strategy against advanced threats. Its deployment is simplified for diverse IT environments, ensuring automated and fast response to emerging security challenges.
Trend Micro Worry-Free Services Suites provide essential endpoint protection by mitigating malware and virus threats. Small to medium businesses utilize it for VPN access, scheduling scans, and network management.
This cybersecurity service includes a comprehensive dashboard for event management, policy filtering, and overall control. It simplifies configuration for users, despite facing certain limitations. Key functionalities like behaviour detection and cloud app security are highly valued. Businesses use it to maintain secure network operations and address device slowdowns efficiently.
What are the most important features?Trend Micro Worry-Free Services Suites are implemented in industries requiring stringent security measures, such as healthcare, finance, and education. These sectors benefit from secure VPN access, encrypted communications, and protection for cloud services like Office 365 and Gmail. The ease of configuration and robust functionalities make it a reliable choice for maintaining security standards and addressing device performance issues.
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