Trend Micro Worry-Free Services Suites Reviews

Name: Trend Micro Worry-Free Services Suites
Brand: Trend Micro
Rating: 4.1 (9 reviews)

4.1 out of 5

9 reviews
77% willing to recommend

What is Trend Micro Worry-Free Services Suites?

Trend Micro Worry-Free Services Suites provide essential endpoint protection by mitigating malware and virus threats. Small to medium businesses utilize it for VPN access, scheduling scans, and network management.

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Trend Micro Worry-Free Services Suites is the #14 ranked solution in top Managed Detection and Response (MDR) solutions, #18 ranked solution in top Email Security solutions, #20 ranked solution in XDR Security products, and #36 ranked solution in endpoint security software. PeerSpot users give Trend Micro Worry-Free Services Suites an average rating of 8.2 out of 10. Based on the analysis of the 9 most recent Trend Micro Worry-Free Services Suites reviews, the overall sentiment is positive, with a sentiment score of 8.4. (Among the highest in the category). Trend Micro Worry-Free Services Suites is most commonly compared to CrowdStrike Falcon: Trend Micro Worry-Free Services Suites vs CrowdStrike Falcon. Trend Micro Worry-Free Services Suites is popular among the small business segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Buyer's Guide

Trend Micro Worry-Free Services Suites

November 2024

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Helped 817,354 peers since 2012

Featured reviews

NaveedUddin

Head / Senior Manger IT at Fotco

We are located in a high-risk area for cyberattacks, and this solution helps protect our data. It is actively used to monitor the user activities and generates report on the basis of there activities. 24/7 protection against email threats and real time blocking allowing our users to working worry free.

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Isaac Shemaria

Co-Founder at OptiSec Zero Trust Security

The product is deployed in a remote workforce environment. Depending on the requirements of the company's clients, who may have a tool like Active Directory, which is integrated into their network, the deployment of Trend Micro Worry-Free Services Suites in a remote workforce environment becomes easy. In my company, we usually follow the process of creating a mailing list. I think everyone included in the mailing list can click and install the agent. The most impactful feature of the product on our company's organizational security stems from the email protection that the tool provides. Before choosing the product, I recommend others to consider factors like how important technical support is for your organization. Usually, there are no breakdowns in the product. If you don't have a tech-savvy person in your company, it is better to deal with a partner. I recommend the product to others who plan to use it. For SMBs, I rate the overall solution an eight out of ten.

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Urs Schuerch

Information Technology Engineer at Ingenias AG

Trend Micro Worry-Free Sevices Suits is a cloud-based solution, but you have a local client or a local agent installed on each device. I would not recommend the solution to other users because of its price. I've discovered similar solutions with similar specifications that only cost about half as much. I can integrate another solution with my remote management and monitoring tool. I've asked my boss not to renew the contract with Trend Micro and to go to a different vendor. Overall, I rate the solution a six out of ten.

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Trend Micro Worry-Free Services Suites mindshare

Product category:

As of December 2024, the mindshare of Trend Micro Worry-Free Services Suites in the Endpoint Protection Platform (EPP) category stands at 0.7%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Key learnings from peers

Last updated Oct 9, 2024

Valuable Features

Trend Micro Worry-Free Services Suites offers behavior detection, resource-efficient operation, and comprehensive endpoint protection. Its features include antivirus, malware, ransomware protection, web filtering, and device control. Notable attributes are ease of deployment, multi-tenancy management, cloud app security, XDR, NAS device blocking, and seamless integration. Networking capabilities and cloud-based security for Office 365 and Gmail enhance its robustness. Load balancing keeps systems operational by automatically switching firewalls, ensuring uninterrupted service. Monitoring occurs 24/7 for threat detection.

"The load balancer feature is excellent."
"Trend Micro effectively detects and blocks NAS devices and identifies potential threats."
"The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants."

Room for Improvement

Trend Micro Worry-Free Services Suites needs improvement in its Windows and Linux agents with Java environment support lacking. Users find the pricing high and the documentation unhelpful, hindering configuration changes. The user interface appears outdated and clumsy. EDR features require enhancement for seamless investigations. Log management and integration with cloud services, better training access, and modern network vulnerability scanning capabilities are also desired. Licensing costs are perceived as excessive and steadily increasing.

"The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us."
"Network vulnerability scanning could be improved."
"The log management feature needs to be improved, specifically, the ability to send logs from the console via API."

ROI

Users highlighted cost savings and improved efficiency after implementing Trend Micro Worry-Free Services Suites. Businesses experienced reduced IT overhead, noting easier management and fewer security incidents. They achieved better threat protection and lower downtime. Enhanced safeguards and quick deployment impressed users. Positive feedback centered on the ease of integration and the value it brought in terms of time and resource savings.

Pricing

Trend Micro Worry-Free Services Suites' pricing is perceived as mid-range, with some users finding it expensive due to yearly licensing fees and increasing costs. Others appreciate its reasonable pricing and good value. The solution offers a yearly licensing model and monthly subscriptions. Users appreciate quarterly updates on pricing information to stay informed. Overall, perceptions of cost vary, highlighting both reasonable and costly views depending on specific organizational needs.

"The product is available at a very good price point."
"We pay a yearly licensing fee for the solution, which is too expensive."
"I rate the tool's pricing a five out of ten."

Popular Use Cases

Trend Micro Worry-Free Services Suites is primarily utilized for protecting endpoints against malware and viruses, managing network locations, ensuring secure VPN access, and email management. It features malware detection, firewall capabilities, and a dashboard for monitoring events and policies. Users appreciate its affordability and simple configuration for SMBs compared to other solutions. It serves EDR and XDR purposes and supports endpoint and SOC management, enabling users to address device slowdowns and troubleshoot issues efficiently.

Service and Support

Users appreciate the prompt and efficient customer service of Trend Micro Worry-Free Services Suites. Support teams are knowledgeable and effective in resolving technical issues quickly. Many find the assistance friendly and professional. Communication with support staff is smooth, leading to swift resolutions. Clients commend responsiveness during critical times. Some note that email and phone support options enhance convenience. Feedback reflects satisfaction with the overall quality of customer service and support provided.

Deployment

Users found Trend Micro Worry-Free Services Suites's initial setup straightforward, with deployment varying based on the environment, servers, and methods used. A bulk deployment like SCCM can be timely, while manual installs take longer depending on server quantity. Most rated the setup around eight out of ten for ease. The cloud-based interface is efficient, and system configuration is generally quick, taking one person about 30 minutes, with options for manual or agent installations available.

Scalability

Trend Micro Worry-Free Services Suites is rated highly for scalability, suiting small to medium enterprises. Ratings range from seven to ten, reflecting ease of integration and adaptability. Some indicate limited scalability due to dependency on internet connectivity and cloud infrastructure capacity. Others note its ability to support up to five hundred devices per customer, proving to be price competitive and supportive. Scalability is seen as beneficial, with easy licensing adjustments needed for integration.

Stability

Trend Micro Worry-Free Services Suites is generally seen as a stable option, with numerous users rating its stability highly, often an eight or more out of ten. Many highlight its reliability without significant downtime. However, some faces issues with automatic updates, impacting its protective capabilities. Despite this concern, most find it suits their stability needs effectively. Occasional minor problems are reported but do not significantly detract from its performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Trend Micro Worry-Free Services Suites Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Retailer

10%

Security Firm

Comms Service Provider

Government

Healthcare Company

Non Profit

Manufacturing Company

Construction Company

Financial Services Firm

Hospitality Company

Media Company

Outsourcing Company

University

Real Estate/Law Firm

Energy/Utilities Company

Wholesaler/Distributor

Insurance Company

Educational Organization

Recreational Facilities/Services Company

Logistics Company

Pharma/Biotech Company

Engineering Company

International Affairs Institute

Consumer Goods Company

Sports Company

Transportation Company

Compare Trend Micro Worry-Free Services Suites with alternative products

Learn more about Trend Micro Worry-Free Services Suites

This cybersecurity service includes a comprehensive dashboard for event management, policy filtering, and overall control. It simplifies configuration for users, despite facing certain limitations. Key functionalities like behaviour detection and cloud app security are highly valued. Businesses use it to maintain secure network operations and address device slowdowns efficiently.

What are the most important features?

Behaviour Detection: Identifies threats using heuristics.
Efficient Resource Usage: Operates without significant system drag.
Endpoint and Malware Detection: Ensures robust virus and threat mitigation.
Antivirus and Ransomware Protection: Safeguards devices from malicious software and ransomware attacks.
Web Filtering: Monitors and restricts access to specific websites.
Device Control: Manages and restricts removable device usage.
Multi-Tenancy: Streamlines management across multiple tenants.
Cloud App Security: Protects Office 365 and Gmail from threats.
XDR Feature: Enhances threat detection across endpoints, networks, and cloud apps.

What benefits or ROI should users look for in the reviews?

Improved Security: Comprehensive endpoint and cloud protection enhances overall security.
Resource Efficiency: Minimal system impact ensures devices operate smoothly.
Ease of Deployment: Fast and simple configuration and installation processes.
Comprehensive Threat Management: Ability to manage and mitigate a wide range of cyber threats.
Enhanced Management: Multi-tenancy provides effective administration across different units.

Trend Micro Worry-Free Services Suites are implemented in industries requiring stringent security measures, such as healthcare, finance, and education. These sectors benefit from secure VPN access, encrypted communications, and protection for cloud services like Office 365 and Gmail. The ease of configuration and robust functionalities make it a reliable choice for maintaining security standards and addressing device performance issues.