Most use cases involve addressing issues related to occasional device slowdowns and problems with the application controller. We are working with Trend Micro's technical support to resolve these issues. Overall, the product itself functions well. We use it on our cell phones and other services without any significant trouble in our daily operations.
It is an EDR solution that seamlessly integrates with customers' daily processes. We use the product to protect all devices, including servers, VMs, and smartphones. One notable advantage is that you receive double the number of licenses for free when you purchase licenses for PCs and Services. We utilize both for email protection and cloud app security. The product offers many features at a low cost, making it highly valuable.
The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants. Another unique and significant feature is the cloud app security, which enables comprehensive protection for Office 365 and Gmail tenants, including OneDrive, Google Drive, Teams, Outlook, etc., all connected via API. This simplifies the configuration process as customers only need to sign in, making it very user-friendly. Additionally, the XDR feature enhances collaboration between different security aspects, including ADA and cloud apps.
The log management feature needs to be improved, specifically, the ability to send logs from the console via API. This feature is quite limited and feels outdated. Implementing log management is complicated. For MSPs, it’s difficult because they need to find specific or automated solutions, which can be challenging.
They should have features that protect or consider the ability to connect to cloud services, such as the customer's office tenants. It would also be beneficial to have the ability to control and log activities in Microsoft Active Directory to protect customer directories.
I have been using Trend Micro Worry-Free Services Suites as a reseller and integrator for two and a half years. We are using the latest version of the solution.
It has been pretty stable. We haven't had much trouble, but occasional issues arise.
I rate the solution’s stability an eight out of ten.
The scalability is quite good. As mentioned, the product can be easily integrated with other Trend Micro products or their main security suite. You need to change the license or service plan type, and integration happens automatically. Seven or eight customers are using this solution. It suits small and medium-sized businesses, especially those managing up to five hundred devices per customer.
I rate the solution’s scalability an eight out of ten.
The initial setup and configuration are straightforward, and the console itself is not very complicated. We always use the Trend Micro Console, and the customer needs to install an agent on each device to enable classic AI agent features, thereby adding protection to all devices.
Deploying policies like GPOs can be challenging for small customers who do not have an active directory or local directory. However, this issue isn't specific to Trend Micro alone; it can occur with any XDR solution. Trend Micro offers the option to install agents. This link lets customers download the agent, which manually self-configures during installation. This method simplifies the installation process.
I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
The product is cheap.
The reporting features are quite adequate, and the email alerts are reliable.
We always activate all features based on monitoring and AI for every customer. As cybersecurity experts, we understand the importance of these features, though customers are not required to activate them independently.
It serves as an essential last line of defense for customers despite the ease with which traditional signature-based ADA solutions can be bypassed. Trend Micro's AI-enhanced features are particularly strong, especially in combating database attacks.
I recommend the solution to small and medium businesses with a limited number of devices who cannot afford an enterprise solution should consider Trend Micro. It provides essential protection for devices and email services, making it a viable option for ensuring security.
Overall, I rate the solution a nine out of ten.
