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Arctic Wolf Managed Detection and Response pros and cons

4.6 out of 5
Badge Ranked 1
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Pros & Cons summary

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Prominent pros & cons

PROS

Security protection and Endpoint visibility are highlighted for Arctic Wolf Managed Detection and Response, automatically addressing Exchange vulnerabilities and raising alerts.
Arctic Wolf Managed Detection and Response saves costs by negating the need for extensive security personnel and SIM expenses, contributing significantly to operational efficiency.
The platform provides seamless integration with Cisco AMPs and Windows servers, enhancing threat detection capabilities through machine sandboxing.
It's known for top-notch customer service with regular comprehensive reviews, facilitating easy audit compliance and quarterly updates for strategic improvements.
This service offers extensive integration options with multiple SaaS apps, superior implementation ease, and budget savings for users.

CONS

There are concerns about notification delays of up to an hour, which is considered too long.
The primary focus on detecting administrator-level control compromises may cause a lack of visibility into compromised individual user accounts.
While false alarms occur frequently, this is attributed to a lack of detailed knowledge about the specific network infrastructure.
There is room for improvement in expanding integration tools and co-selling or managing EDR platforms.
Gaps in response times to support questions are noted, with some instances taking longer than desirable.
 

Arctic Wolf Managed Detection and Response Pros review quotes

reviewer1480314 - PeerSpot reviewer
Jun 6, 2021
Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.
Jared Kruger - PeerSpot reviewer
Oct 11, 2023
The most valuable aspect of this solution is the managed detection and response component.
PH
Feb 23, 2023
After an easy onboarding, the monitoring started immediately.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
TL
Mar 22, 2023
We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources.
reviewer2132559 - PeerSpot reviewer
Mar 16, 2023
Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made.
reviewer2125125 - PeerSpot reviewer
Mar 10, 2023
This service makes answering audits much easier since it covers so many security best practices.
reviewer2131563 - PeerSpot reviewer
Mar 17, 2023
They provide useful quarterly updates.
Daniele  Brommer - PeerSpot reviewer
Aug 12, 2024
The tool definitely saves money for our company's customers.
reviewer2114517 - PeerSpot reviewer
Aug 27, 2024
The visibility into our endpoints is huge.
Aaron Bock - PeerSpot reviewer
Jun 17, 2022
What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.
 

Arctic Wolf Managed Detection and Response Cons review quotes

reviewer1480314 - PeerSpot reviewer
Jun 6, 2021
They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.
Jared Kruger - PeerSpot reviewer
Oct 11, 2023
More integrations with various security tools to improve data ingestion would be beneficial.
PH
Feb 23, 2023
In the future, I would like to see a summary report.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
TL
Mar 22, 2023
I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure.
reviewer2132559 - PeerSpot reviewer
Mar 16, 2023
We need an easier way to audit and act on agents.
reviewer2125125 - PeerSpot reviewer
Mar 10, 2023
I would actually be interested in having fewer features at a lower price.
reviewer2131563 - PeerSpot reviewer
Mar 17, 2023
It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM.
Daniele  Brommer - PeerSpot reviewer
Aug 12, 2024
I have heard that the tool doesn't go right to the endpoints.
reviewer2114517 - PeerSpot reviewer
Aug 27, 2024
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with.
Aaron Bock - PeerSpot reviewer
Jun 17, 2022
I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.