Try our new research platform with insights from 80,000+ expert users
Arctic Wolf Managed Detection and Response Logo

Arctic Wolf Managed Detection and Response pros and cons

4.6 out of 5
Badge Ranked 1
359 followers
Post review

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Security protection is a key feature, as it scans for indicators of compromise and alerts accurately.
Integration with Cisco AMPs and Windows servers enhances capability by sandboxing suspicious machines.
Arctic Wolf AWN CyberSOC offers notable cost savings, eliminating the need for extensive security personnel and a SIM.
24/7 monitoring provides essential oversight, allowing users to focus on other tasks while staying informed.
The service's emphasis on customer satisfaction and ease of audits with coverage of security practices is highly valued.

CONS

Notification of problems can be delayed by up to an hour, which is considered lengthy.
Focus on administrator-level compromises limits detection of individual user account compromises.
Integration tools could be expanded to support more security tools.
There have been instances where response times to support questions were slower than desired.
A more streamlined process for determining vendor risk is desired.
 

Arctic Wolf Managed Detection and Response Pros review quotes

reviewer1480314 - PeerSpot reviewer
Jun 6, 2021
Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.
Jared Kruger - PeerSpot reviewer
Oct 11, 2023
The most valuable aspect of this solution is the managed detection and response component.
PH
Feb 23, 2023
After an easy onboarding, the monitoring started immediately.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
TL
Mar 22, 2023
We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources.
reviewer2132559 - PeerSpot reviewer
Mar 16, 2023
Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made.
reviewer2125125 - PeerSpot reviewer
Mar 10, 2023
This service makes answering audits much easier since it covers so many security best practices.
reviewer2131563 - PeerSpot reviewer
Mar 17, 2023
They provide useful quarterly updates.
Daniele  Brommer - PeerSpot reviewer
Aug 12, 2024
The tool definitely saves money for our company's customers.
reviewer2114517 - PeerSpot reviewer
Aug 27, 2024
The visibility into our endpoints is huge.
Aaron Bock - PeerSpot reviewer
Jun 17, 2022
What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.
 

Arctic Wolf Managed Detection and Response Cons review quotes

reviewer1480314 - PeerSpot reviewer
Jun 6, 2021
They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.
Jared Kruger - PeerSpot reviewer
Oct 11, 2023
More integrations with various security tools to improve data ingestion would be beneficial.
PH
Feb 23, 2023
In the future, I would like to see a summary report.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
TL
Mar 22, 2023
I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure.
reviewer2132559 - PeerSpot reviewer
Mar 16, 2023
We need an easier way to audit and act on agents.
reviewer2125125 - PeerSpot reviewer
Mar 10, 2023
I would actually be interested in having fewer features at a lower price.
reviewer2131563 - PeerSpot reviewer
Mar 17, 2023
It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM.
Daniele  Brommer - PeerSpot reviewer
Aug 12, 2024
I have heard that the tool doesn't go right to the endpoints.
reviewer2114517 - PeerSpot reviewer
Aug 27, 2024
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with.
Aaron Bock - PeerSpot reviewer
Jun 17, 2022
I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.