Arctic Wolf and Sophos MDR compete in the managed detection and response category. Arctic Wolf seems to have the upper hand due to its comprehensive customer service and integration capabilities, making it suitable for companies without extensive security teams.
Features: Arctic Wolf offers 24/7 monitoring, managed detection, and response services. Its Concierge Security Team provides personalized attention, and its integration capabilities are notable. Sophos MDR focuses on threat protection and proactive threat hunting. It integrates with diverse products and offers centralized management and monitoring.
Room for Improvement: Arctic Wolf could improve response times and expand integration capabilities, with some users noting restrictive licensing models. Sophos MDR faces challenges with pricing and integration, and its threat intelligence capabilities need enhancement. Users suggest that its reporting could be made more comprehensive and easier to understand.
Ease of Deployment and Customer Service: Arctic Wolf supports deployment in on-premises, hybrid, and cloud environments, with highly rated technical support. It maintains a consistent level of service through its concierge team. Sophos MDR also supports various environments, with users describing its performance as average to good and highlighting its global customer service approach.
Pricing and ROI: Arctic Wolf's pricing is perceived as fair, with a predictable cost structure based on users and workload size. Its ROI is seen in reduced risks and minimized staffing requirements. Sophos MDR, while seen as less expensive than some competitors, faces pricing concerns. Users find its ROI strong but less quantifiable in risk aversion, appreciating its flexibility and service level amid pricing concerns.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
We have monthly meetings where they help us with network security.
The threat intelligence feature is expected to be a significant advantage.
We cannot fully secure these devices until they release an updated version of their agent software.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
The solution works well for our team as it offers a hands-off approach, which we need.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.
With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.
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