Bitdefender MDR vs Sophos MDR comparison

Bitdefender and Sophos are both solutions in the Managed Detection and Response (MDR) category. Bitdefender is ranked #15 with an average rating of 9.0, while Sophos is ranked #5 with an average rating of 8.5. Bitdefender holds a 2.8% mindshare in MDR, compared to Sophos’s 6.3% mindshare. Additionally, 100% of Bitdefender users are willing to recommend the solution, compared to 100% of Sophos users who would recommend it.

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Executive Summary

We performed a comparison between Bitdefender MDR and Sophos MDR based on real PeerSpot user reviews.

Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitdefender MDR vs. Sophos MDR Report (Updated: October 2024).

Buyer's Guide

Bitdefender MDR vs. Sophos MDR

October 2024

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Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Bitdefender MDR is 2.8%, up from 2.0% compared to the previous year. The mindshare of Sophos MDR is 6.3%, up from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Basawaraj Vastrad

Technical Director at BD Software Distribution Pvt Ltd

Offers enhanced visibility and automation, aiding in threat detection and response and streamlined incident response process with early warnings and diligent 24/7 monitoring features

There is always room for improvement since security is an evolving field with new threats emerging. Bitdefender's approach is up to the mark and pretty decent, incorporating next-generation security features and technologies. However, for improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries. Making MDR services more competitively priced could encourage wider adoption. Asian countries are very price-sensitive customers. They want to go for MDR service but without investing much. If the price is not aggressive, then definitely more people can board for MDR.

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ManelAlvarez

Director of Cybersecurity at Devoteam Management Consulting

Quarantines and removes threats from the network

The most important aspect is a EC2 deployment which is a remote deployment done for new customers using Sophos. Approximately ninety-five percent of EC2 deployment is automated, requiring only a review or customization for the customer's needs. Another key feature is the centralized control of updates, allowing for scheduling any interaction with the endpoint. Additionally, the new platform and system operations, along with IOCs, are updated daily. Sophos has a very good policy at good prices. Since I have a local contact with the salespeople, they provide me discounts. It's very stable and competitive. When the customers have budget, they can opt for CrowdStrike. However, when the customers have budget constraints on daily servers, and when the customers prefer to integrate mobile platforms with different technologies, they can use this one technology. Overall, I rate the solution an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."

"In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report."

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."

"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."

"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."

"The most valuable feature is reviewing tickets and the notes added by technicians."

More Binary Defense MDR pros

"A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others."

"We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."

"It has a very good cloud console that's easy to use and install."

"I would rate the stability a nine out of ten."

"It's easy to use."

"A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories."

"I like the EDR feature."

"Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management."

More Bitdefender MDR pros

"The automation feature in Sophos MDR provides reports and alerts."

"The solution is stable."

"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."

"It is stable and scalable. It has good technical support."

"The solution provides the best security features."

"The product as a whole is truly outstanding and it excels in detecting and responding to various types of cyberattacks."

"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."

"It is a scalable solution."

More Sophos MDR pros

Cons

"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."

"I would like to see more frequent check-ins with our security status."

"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

"The current reporting system could benefit from improvement."

More Binary Defense MDR cons

"The lack of integration with Microsoft Outlook is a significant drawback."

"Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect."

"The automatic backup isn't very big."

"They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches."

"They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."

"Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well."

"Bitdefender MDR consumes too many resources during scanning which further affects developers' productivity."

"For improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries."

More Bitdefender MDR cons

"The reports should be more comprehensive and easier to organize."

"The service could enhance its scope, particularly in managing firewalls."

"Its technical support could be better."

"They should improve XDR and threat protection capabilities for zero-day attacks."

"Support could provide a faster response."

"Sophos is not integrating the same console and umbrella with its product."

"The product's stability needs improvement."

"Threat intelligence is an area for improvement for MDR."

More Sophos MDR cons

Pricing and Cost Advice

"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"It has been good. We have saved money, and we have a better product."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

More Binary Defense MDR pricing and cost advice

"It varies based on the number of licenses."

"I know it is based on the volume and size and also on different multi-year agreements. There are different discounts applied, but I can't really speak about the specifics."

"As far as pricing is concerned, I would rate them not expensive, not cheap."

"I would rate the tool's pricing a four out of ten."

"Bitdefender fit well for customers with about 50 to 200 users. The price point is great, and you get a lot of bang for your buck."

"It is an expensive platform."

"MDR is a complete enterprise solution, and compared to other OEMs, it is one of the cheapest."

"I rate Sophos MDR’s pricing a seven or eight out of ten."

"The solution is expensive."

"The price falls somewhere in the middle range."

"Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance."

"I would rate the price of Sophos MDR as a nine out of ten, with ten being the most expensive."

"Compared to other tools, Sophos has a pretty good price."

More Sophos MDR pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Comms Service Provider

Construction Company

Real Estate/Law Firm

Computer Software Company

21%

Manufacturing Company

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

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What is your experience regarding pricing and costs for Binary Defense MDR?

The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...

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What needs improvement with Binary Defense MDR?

Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...

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What do you like most about Bitdefender MDR?

I like the EDR feature.

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What is your experience regarding pricing and costs for Bitdefender MDR?

Pricing and licensing are satisfactory, with prices being considered okay.

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What needs improvement with Bitdefender MDR?

Bitdefender should improve integration with Outlook and mobile phones. The lack of integration with Microsoft Outlook...

See all answers

What do you like most about Sophos MDR?

The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take comple...

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What needs improvement with Sophos MDR?

Maybe the reporting needs improvement.

See all answers

What advice do you have for others considering Sophos MDR?

I would recommend Sophas MDR to others as long as they have another software solution like a firewall to combine with...

See all answers

Comparisons

CrowdStrike Falcon vs Binary Defense MDR

Compared 25% of the time

Darktrace vs Binary Defense MDR

Compared 22% of the time

SentinelOne Singularity Complete vs Binary Defense MDR

Compared 22% of the time

Arctic Wolf Managed Detection and Response vs Binary Defense MDR

Compared 16% of the time

Cortex XDR by Palo Alto Networks vs Binary Defense MDR

Compared 15% of the time

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Huntress vs Bitdefender MDR

Compared 23% of the time

Field Effect MDR vs Bitdefender MDR

Compared 14% of the time

SentinelOne Vigilance vs Bitdefender MDR

Compared 12% of the time

CrowdStrike Falcon Complete MDR vs Bitdefender MDR

Compared 10% of the time

Arctic Wolf Managed Detection and Response vs Bitdefender MDR

Compared 9% of the time

More Bitdefender MDR Competitors

CrowdStrike Falcon Complete MDR vs Sophos MDR

Compared 24% of the time

Arctic Wolf Managed Detection and Response vs Sophos MDR

Compared 9% of the time

SentinelOne Vigilance vs Sophos MDR

Compared 8% of the time

Trend Micro Managed XDR vs Sophos MDR

Compared 7% of the time

Huntress vs Sophos MDR

Compared 6% of the time

More Sophos MDR Competitors

Product Reports

Buyer's Guide

Binary Defense MDR

November 2024

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Buyer's Guide

Bitdefender MDR

November 2024

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Buyer's Guide

Sophos MDR

October 2024

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Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Bitdefender Managed Detection and Response

Sophos Managed Threat Response

Learn More

Binary Defense

Bitdefender

Sophos

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Managed detection and response (MDR) services identify and limit the impact of security incidents within a customer’s environment.

This service leverages 24/7 monitoring, technologies deployed at the host and network layers, advanced analytics, threat intelligence, and human expertise in incident investigation to remove threat actors from customer environments.

Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.

With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Information Not Available

Buyer's Guide

Bitdefender MDR vs. Sophos MDR

October 2024

Free Report: Bitdefender MDR vs. Sophos MDR

Find out what your peers are saying about Bitdefender MDR vs. Sophos MDR and other solutions. Updated: October 2024.

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