Director of Information Technology - Systems Architect at a financial services firm with 11-50 employees
Apr 27, 2022
A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others.
Technical Director at BD Software Distribution Pvt Ltd
Feb 26, 2024
Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management.
A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories.
CEO at a manufacturing company with 11-50 employees
Aug 6, 2021
We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable.
Director of Information Technology - Systems Architect at a financial services firm with 11-50 employees
Apr 27, 2022
They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches.
Technical Director at BD Software Distribution Pvt Ltd
Feb 26, 2024
For improvements, focusing on the commercial viability of markets like India could make it more accessible.
The pricing structure, especially for price-sensitive markets like those in Asian countries.
Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well.
CEO at a manufacturing company with 11-50 employees
Aug 6, 2021
They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like.
