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Bitdefender MDR pros and cons

Vendor: Bitdefender

4.4 out of 5

11 reviews
100% willing to recommend

Pros & Cons summary

Bitdefender MDR protects over 500 endpoints with reliable virus protection and centralized control via VPNs. Its AI-driven system manages detections effectively while offering ransomware blocking, zero-day protection, email security, and web scanning. Integration with cloud feeds is seamless, but lacks Microsoft Outlook compatibility. Support and resource usage during scans need improvement. Pricing is less competitive in Asia, and awareness compared to CrowdStrike requires enhancement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Bitdefender MDR is highly effective, with over 500 endpoints reporting no viruses since installation.

It offers centralized control, allowing easy policy deployment across clients' endpoints via VPNs.

Background AI is crucial for detection responses, setting Bitdefender apart from competitors.

Integration capabilities are smooth, using cloud-based solutions and threat intelligence feeds.

Notable features include email security and web URL scanning, especially link scanning.

CONS

Support could be improved, particularly regarding installation and configuration issues.

There is a need for more frequent updates due to the constant emergence of new threats.

The throughput and response time could be better, especially in lower-tier payment plans.

Bitdefender MDR consumes excessive resources during scanning, affecting productivity.

The lack of integration capabilities, especially with Microsoft Outlook, and in comparison to tools like CrowdStrike, is a drawback.

Bitdefender MDR Pros review quotes

MM

Mike LaJeunesse

Sales Manager at a tech services company with 11-50 employees

Mar 21, 2024

I like the EDR feature.

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reviewer1210878

Director of Information Technology - Systems Architect at a financial services firm with 11-50 employees

Apr 27, 2022

A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others.

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Basawaraj Vastrad

Technical Director at BD Software Distribution Pvt Ltd

Feb 26, 2024

Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management.

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JU

IT Network Manager at Department of Education - Philippines

Mar 10, 2023

It's easy to use.

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CEO at OmniNet Systems

Apr 11, 2022

If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs.

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CEO at OmniNet Systems

Jun 5, 2024

I would rate the stability a nine out of ten.

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Owner at AvalisNT AG

Dec 17, 2024

The most valuable features include email security and web URL scanning, particularly the link scanning aspect.

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STAVROS NANOPOULOS

Chief Executive Officer at Razor Technology Consultants

Oct 24, 2024

It has a very good cloud console that's easy to use and install.

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Senior IT System Analyst at Identitii

Jul 7, 2023

A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories.

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reviewer1639818

CEO at a manufacturing company with 11-50 employees

Aug 6, 2021

We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable.

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Bitdefender MDR Cons review quotes

MM

Mike LaJeunesse

Sales Manager at a tech services company with 11-50 employees

Mar 21, 2024

Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect.

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reviewer1210878

Director of Information Technology - Systems Architect at a financial services firm with 11-50 employees

Apr 27, 2022

They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches.

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Basawaraj Vastrad

Technical Director at BD Software Distribution Pvt Ltd

Feb 26, 2024

For improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries.

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Bitdefender MDR

Free Report: Bitdefender MDR Reviews and More

Learn what your peers think about Bitdefender MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,067 professionals have used our research since 2012.

JU

IT Network Manager at Department of Education - Philippines

Mar 10, 2023

The automatic backup isn't very big.

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CEO at OmniNet Systems

Apr 11, 2022

We need more updates as there are always more threats coming.

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CEO at OmniNet Systems

Jun 5, 2024

Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well.

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Owner at AvalisNT AG

Dec 17, 2024

One area for improvement is the user-friendliness of the UI.

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STAVROS NANOPOULOS

Chief Executive Officer at Razor Technology Consultants

Oct 24, 2024

The lack of integration with Microsoft Outlook is a significant drawback.

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Senior IT System Analyst at Identitii

Jul 7, 2023

Bitdefender MDR consumes too many resources during scanning which further affects developers' productivity.

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reviewer1639818

CEO at a manufacturing company with 11-50 employees

Aug 6, 2021

They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like.

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Product Categories

Product Categories

Managed Detection and Response (MDR)

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Product Categories

Product Categories

Managed Detection and Response (MDR)

Popular Comparisons

Popular Comparisons

CrowdStrike Falcon Complete MDR vs Bitdefender MDR

Huntress Managed EDR vs Bitdefender MDR

Arctic Wolf Managed Detection and Response vs Bitdefender MDR

SentinelOne Vigilance vs Bitdefender MDR

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Sophos MDR vs Bitdefender MDR

Blackpoint Cyber MDR vs Bitdefender MDR

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