Bitdefender MDR vs Blackpoint Cyber MDR comparison

Bitdefender and Blackpoint Cyber are both solutions in the Managed Detection and Response (MDR) category. Bitdefender is ranked #15 with an average rating of 9.0, while Blackpoint Cyber is ranked #12 with an average rating of 8.7. Bitdefender holds a 2.9% mindshare in MDR, compared to Blackpoint Cyber’s 5.3% mindshare. Additionally, 100% of Bitdefender users are willing to recommend the solution, compared to 100% of Blackpoint Cyber users who would recommend it.

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Executive SummaryUpdated on Dec 3, 2024

Bitdefender MDR and Blackpoint Cyber MDR compete in the managed detection and response landscape focused on cybersecurity. Blackpoint Cyber MDR stands out for its specialized features and threat response capabilities, while Bitdefender MDR is favored for its affordability and robust customer support.

Features: Bitdefender MDR offers advanced threat detection, threat intelligence, and a streamlined monitoring dashboard. It ensures comprehensive security coverage with integration and quick threat analysis. Blackpoint Cyber MDR provides real-time threat detection, in-depth attack visualization, and a focus on network-level security for enhanced protection.

Ease of Deployment and Customer Service: Bitdefender MDR offers a smoother deployment process with extensive customer support options, including 24/7 assistance and comprehensive guides. Blackpoint Cyber MDR has a more complex deployment, reliant on specialized configurations that might delay setup.

Pricing and ROI: Bitdefender MDR is noted for its cost-effective setup and favorable ROI, appealing to budget-conscious businesses. Blackpoint Cyber MDR has a higher setup cost, offering substantial network security benefits that justify its premium.

To learn more, read our detailed Bitdefender MDR vs. Blackpoint Cyber MDR Report (Updated: December 2024).

Buyer's Guide

Bitdefender MDR vs. Blackpoint Cyber MDR

December 2024

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Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of December 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Bitdefender MDR is 2.9%, up from 2.1% compared to the previous year. The mindshare of Blackpoint Cyber MDR is 5.3%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Jörg Köhler

Owner at AvalisNT AG

Efficient email security and link scanning streamline network protection

One area for improvement is the user-friendliness of the UI. It is not intuitive to manage policies as I have to go through several pages to find necessary information. Additionally, the profile management for scanning and protection profiles is clumsy and could be more straightforward. There should be some simplification in changing profiles due to performance issues.

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Matthew Weisler

Sole Proprietor at Core-Infosec

Effectively monitors activity coming into endpoints without snapping off

The solution is all encompassing and can incorporate email monitoring. The solution does local network discovery by monitoring activity coming into endpoints rather than snapping off like other products. For example, a prior client took her corporate laptop home and her son's Xbox was hacked. It was trying to compromise her workstation as well but the solution spotted it and prevented malicious activity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Binary Defense has a human service department that provides live monitoring for our systems."

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."

"In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report."

"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."

"The case interface is Binary Defense MDR's most valuable feature."

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."

"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."

More Binary Defense MDR pros

"Customer service and support are very good."

"If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs."

"We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."

"The most valuable features include email security and web URL scanning, particularly the link scanning aspect."

"A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others."

"Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management."

"I like the EDR feature."

"I would rate the stability a nine out of ten."

More Bitdefender MDR pros

"On my end, the most valuable feature of this solution is that I can install it and forget about it. After that, their SOC team takes over and they only call me when there's a problem."

"The solution also watches over Microsoft 365 and keeps a copy of logs."

"The solution is all encompassing and can incorporate email monitoring."

Cons

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"I would like to see more frequent check-ins with our security status."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."

"We found a couple of bugs in the user interface."

"While my understanding is that they're working on this, I would like to see some more of the quantification or reporting."

"I would like to get more reports from Binary Defense about what they're blocking."

More Binary Defense MDR cons

"The lack of integration with Microsoft Outlook is a significant drawback."

"Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect."

"One area for improvement is the user-friendliness of the UI."

"Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well."

"We need more updates as there are always more threats coming."

"They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches."

"They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."

"The automatic backup isn't very big."

More Bitdefender MDR cons

"Some texts seem to report items as normal too quickly."

"The feature we keep asking for is a vulnerability scan."

"The solution does not tie into other EDR products like CyberArk or CrowdStrike but that might be more useful."

Pricing and Cost Advice

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"It has been good. We have saved money, and we have a better product."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

More Binary Defense MDR pricing and cost advice

"I know it is based on the volume and size and also on different multi-year agreements. There are different discounts applied, but I can't really speak about the specifics."

"I would rate the tool's pricing a four out of ten."

"As far as pricing is concerned, I would rate them not expensive, not cheap."

"Bitdefender fit well for customers with about 50 to 200 users. The price point is great, and you get a lot of bang for your buck."

"It varies based on the number of licenses."

"The pricing is in line with other products."

"The pricing is reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Comms Service Provider

Construction Company

Real Estate/Law Firm

Computer Software Company

19%

Manufacturing Company

Retailer

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

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What is your experience regarding pricing and costs for Binary Defense MDR?

It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...

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What needs improvement with Binary Defense MDR?

We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...

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What do you like most about Bitdefender MDR?

I like the EDR feature.

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What is your experience regarding pricing and costs for Bitdefender MDR?

Pricing and licensing are satisfactory, with prices being considered okay.

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What needs improvement with Bitdefender MDR?

Bitdefender should improve integration with Outlook and mobile phones. The lack of integration with Microsoft Outlook...

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What do you like most about Blackpoint Cyber MDR?

The solution is all encompassing and can incorporate email monitoring.

See all answers

What is your experience regarding pricing and costs for Blackpoint Cyber MDR?

The pricing is in line with other products. On average, it costs $8 to $10 per endpoint but there are volume discount...

See all answers

What needs improvement with Blackpoint Cyber MDR?

The solution does not tie into other EDR products like CyberArk or CrowdStrike but that might be more useful. Not too...

See all answers

Comparisons

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Arctic Wolf Managed Detection and Response vs Binary Defense MDR

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Cortex XDR by Palo Alto Networks vs Binary Defense MDR

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Huntress Managed EDR vs Bitdefender MDR

Compared 22% of the time

Sophos MDR vs Bitdefender MDR

Compared 18% of the time

Field Effect MDR vs Bitdefender MDR

Compared 18% of the time

SentinelOne Vigilance vs Bitdefender MDR

Compared 11% of the time

Rapid7 MDR vs Bitdefender MDR

Compared 4% of the time

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CrowdStrike Falcon Complete MDR vs Blackpoint Cyber MDR

Compared 30% of the time

Huntress Managed EDR vs Blackpoint Cyber MDR

Compared 29% of the time

SentinelOne Vigilance vs Blackpoint Cyber MDR

Compared 17% of the time

Sophos MDR vs Blackpoint Cyber MDR

Compared 7% of the time

Field Effect MDR vs Blackpoint Cyber MDR

Compared 3% of the time

More Blackpoint Cyber MDR Competitors

Product Reports

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Binary Defense MDR

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Managed Detection and Response (MDR)

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Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Bitdefender Managed Detection and Response

Blackpoint Cyber Managed Detection + Response, Blackpoint Cyber Managed Detection and Response

Learn More

Binary Defense

Bitdefender

Blackpoint Cyber

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Managed detection and response (MDR) services identify and limit the impact of security incidents within a customer’s environment.

This service leverages 24/7 monitoring, technologies deployed at the host and network layers, advanced analytics, threat intelligence, and human expertise in incident investigation to remove threat actors from customer environments.

As cyber attackers become more advanced, an increasing amount of organizations are looking to their Managed Service Providers to provide state-of-the-art network security; however, many MSPs lack the personnel or expertise to offer such a service.

THE SOLUTION:
Partnering with a dedicated, around-the-clock team focused on catching breaches and rapidly responding to contain them. Our Managed Detection and Response (MDR) team is made up of former US Intelligence cyber experts with real-world experience and their only mission is to monitor your and your clients' networks and detain threats before it's too late.

Not only do we have the best minds in the industry; we also have the best tools. Our MDR team will leverage our patented security operations and incident response platform SNAP-Defense - combining network visualization, insider threat monitoring, anti-malware, traffic analysis, and endpoint security in one rapidly deployed service.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

CoreRecon, Peerless Tech Solutions, Lorien Health

Buyer's Guide

Bitdefender MDR vs. Blackpoint Cyber MDR

December 2024

Free Report: Bitdefender MDR vs. Blackpoint Cyber MDR

Find out what your peers are saying about Bitdefender MDR vs. Blackpoint Cyber MDR and other solutions. Updated: December 2024.

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