Bitdefender MDR vs Rapid7 MDR comparison

Bitdefender and Rapid7 are both solutions in the Managed Detection and Response (MDR) category. Bitdefender is ranked #15 with an average rating of 9.0, while Rapid7 is ranked #17 with an average rating of 8.5. Bitdefender holds a 2.8% mindshare in MDR, compared to Rapid7’s 2.6% mindshare. Additionally, 100% of Bitdefender users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

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Executive Summary

We performed a comparison between Bitdefender MDR and Rapid7 MDR based on real PeerSpot user reviews.

Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitdefender MDR vs. Rapid7 MDR Report (Updated: October 2024).

Buyer's Guide

Bitdefender MDR vs. Rapid7 MDR

October 2024

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Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Bitdefender MDR is 2.8%, up from 2.0% compared to the previous year. The mindshare of Rapid7 MDR is 2.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Basawaraj Vastrad

Technical Director at BD Software Distribution Pvt Ltd

Offers enhanced visibility and automation, aiding in threat detection and response and streamlined incident response process with early warnings and diligent 24/7 monitoring features

There is always room for improvement since security is an evolving field with new threats emerging. Bitdefender's approach is up to the mark and pretty decent, incorporating next-generation security features and technologies. However, for improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries. Making MDR services more competitively priced could encourage wider adoption. Asian countries are very price-sensitive customers. They want to go for MDR service but without investing much. If the price is not aggressive, then definitely more people can board for MDR.

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Oluwaseun Sonaike

Head, Networks and Security at First City Monument Bank Limited

Offers good integrations , very scalable and flexible and we can send as many logs as we want

We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too. We saw specific cost reductions. We used to pay extra for external user insight and availability management in our old setup. Now, that's all included in Rapid7, which saves us money and simplifies management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."

"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."

"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."

"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."

"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."

"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."

More Binary Defense MDR pros

"It has a very good cloud console that's easy to use and install."

"A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others."

"A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories."

"We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."

"It's easy to use."

"Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management."

"If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs."

"I like the EDR feature."

More Bitdefender MDR pros

"The solution uses its own SIM solution, InsightIDRC, and offers an unlimited incident response as part of the package."

"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."

"The product allows us to customize our alerts."

Cons

"We found a couple of bugs in the user interface."

"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."

"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."

"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."

"I would like to get more reports from Binary Defense about what they're blocking."

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

More Binary Defense MDR cons

"They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."

"Bitdefender MDR consumes too many resources during scanning which further affects developers' productivity."

"We need more updates as there are always more threats coming."

"Bitdefender needs to probably position this product and create more awareness among people because a lot of companies use products like CrowdStrike, which is doing pretty well."

"Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect."

"The lack of integration with Microsoft Outlook is a significant drawback."

"They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches."

"For improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries."

More Bitdefender MDR cons

"There are potential improvements in reports and dashboards."

"The product should provide full transparency in security operations."

"Currently, I can't think of any improvements, although there's always room for improvement in any solution."

Pricing and Cost Advice

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"It has been good. We have saved money, and we have a better product."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

More Binary Defense MDR pricing and cost advice

"Bitdefender fit well for customers with about 50 to 200 users. The price point is great, and you get a lot of bang for your buck."

"As far as pricing is concerned, I would rate them not expensive, not cheap."

"It varies based on the number of licenses."

"I know it is based on the volume and size and also on different multi-year agreements. There are different discounts applied, but I can't really speak about the specifics."

"I would rate the tool's pricing a four out of ten."

"The product is not overly priced."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Comms Service Provider

Construction Company

Real Estate/Law Firm

Computer Software Company

17%

Educational Organization

15%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

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What is your experience regarding pricing and costs for Binary Defense MDR?

The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...

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What needs improvement with Binary Defense MDR?

Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...

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What do you like most about Bitdefender MDR?

I like the EDR feature.

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What is your experience regarding pricing and costs for Bitdefender MDR?

Pricing and licensing are satisfactory, with prices being considered okay.

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What needs improvement with Bitdefender MDR?

Bitdefender should improve integration with Outlook and mobile phones. The lack of integration with Microsoft Outlook...

See all answers

What do you like most about Rapid7 MDR?

We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the s...

See all answers

What is your experience regarding pricing and costs for Rapid7 MDR?

We have a very nice pricing. It is flexible.

See all answers

What needs improvement with Rapid7 MDR?

There are potential improvements in reports and dashboards.

See all answers

Comparisons

CrowdStrike Falcon vs Binary Defense MDR

Compared 25% of the time

Darktrace vs Binary Defense MDR

Compared 22% of the time

SentinelOne Singularity Complete vs Binary Defense MDR

Compared 22% of the time

Arctic Wolf Managed Detection and Response vs Binary Defense MDR

Compared 16% of the time

Cortex XDR by Palo Alto Networks vs Binary Defense MDR

Compared 15% of the time

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Huntress vs Bitdefender MDR

Compared 23% of the time

Sophos MDR vs Bitdefender MDR

Compared 19% of the time

Field Effect MDR vs Bitdefender MDR

Compared 14% of the time

SentinelOne Vigilance vs Bitdefender MDR

Compared 12% of the time

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CrowdStrike Falcon Complete MDR vs Rapid7 MDR

Compared 29% of the time

Sophos MDR vs Rapid7 MDR

Compared 14% of the time

Secureworks Taegis Managed XDR / MDR vs Rapid7 MDR

Compared 12% of the time

Red Canary vs Rapid7 MDR

Compared 10% of the time

Huntress vs Rapid7 MDR

Compared 4% of the time

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Product Reports

Buyer's Guide

Binary Defense MDR

November 2024

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Bitdefender MDR

November 2024

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Managed Detection and Response (MDR)

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Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Bitdefender Managed Detection and Response

Rapid7 Managed Detection and Response

Learn More

Binary Defense

Bitdefender

Rapid7

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Managed detection and response (MDR) services identify and limit the impact of security incidents within a customer’s environment.

This service leverages 24/7 monitoring, technologies deployed at the host and network layers, advanced analytics, threat intelligence, and human expertise in incident investigation to remove threat actors from customer environments.

Standing up an effective detection and response program isn’t as simple as buying and implementing the latest security products. It requires a dedicated SOC, staffed with highly skilled and specialized security experts, and 24/7 vigilance using the best technology to ensure stealthy attackers have nowhere to hide. Creating such a program can be expensive, difficult to maintain, and provides limited assurance that you’ve advanced your overall security. Rapid7 MDR is built from the ground up to help security teams of all sizes and security experiences strengthen their security posture, find attackers, and stay ahead of emerging threats. Our MDR service uses a combination of security expertise and technology to detect dynamic threats quickly across your entire ecosystem, providing the hands-on, 24/7/365 monitoring, proactive threat hunting*, effective response support, and tailored security guidance needed to stop nefarious activity and help you accelerate your security maturity.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Landmark Health, NISC, Resimac, Starr Companies

Buyer's Guide

Bitdefender MDR vs. Rapid7 MDR

October 2024

Free Report: Bitdefender MDR vs. Rapid7 MDR

Find out what your peers are saying about Bitdefender MDR vs. Rapid7 MDR and other solutions. Updated: October 2024.

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