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Arctic Wolf Managed Detection and Response vs Netsurion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Arctic Wolf Managed Detection and Response enhances ROI by reducing staffing needs, preventing breaches, and ensuring continuous security operations.
Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that.
Network Administrator at a real estate/law firm with 201-500 employees
I have seen a return on investment, definitely saving about 20% of time in triaging security incidents, which has led to much less panic.
DevOps at a marketing services firm with 51-200 employees
 

Customer Service

Sentiment score
8.3
Arctic Wolf's 24/7 expert support is highly praised for responsiveness, although some note occasional response delays.
Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
We have monthly meetings where they help us with network security.
Head of IT at AHMM
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.
Network Administrator at a real estate/law firm with 201-500 employees
They have been very quick and respond within six to eight hours.
DevOps at a marketing services firm with 51-200 employees
 

Scalability Issues

Sentiment score
8.1
Arctic Wolf's flexible, user-based model supports scalable growth across multiple locations with customizable alerts and high scalability ratings.
Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
From my understanding, the scalability of Arctic Wolf Managed Detection and Response is almost unlimited.
SDR at a outsourcing company with 501-1,000 employees
We had problems where endpoints would not update properly.
Data Security Manager at a retailer with 201-500 employees
 

Stability Issues

Sentiment score
8.7
Arctic Wolf Managed Detection and Response is highly stable, with users praising its reliability and continuous 24/7 operation.
Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
 

Room For Improvement

Arctic Wolf can improve by refining licensing, expanding integrations, enhancing response times, reducing false alarms, and simplifying user training.
Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
The threat intelligence feature is expected to be a significant advantage.
Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
I think Arctic Wolf Managed Detection and Response can be improved by utilizing tools such as AI and other tools to better formulate the data to not just be a data dump but to give better insights into what is going on.
Data Security Manager at a retailer with 201-500 employees
Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.
Systems administrator at a tech services company with 11-50 employees
 

Setup Cost

Arctic Wolf pricing reflects user count and features, offering competitive value with transparent monthly contracts and effective support.
Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
Head of IT at AHMM
It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.
Network Administrator at a real estate/law firm with 201-500 employees
I had no issues with pricing, setup cost, or licensing.
DevOps at a marketing services firm with 51-200 employees
 

Valuable Features

Arctic Wolf MDR provides cost-effective, 24/7 security, advanced threat protection, vulnerability management, and seamless integration for enhanced IT efficiency.
Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch.
Network Administrator at a real estate/law firm with 201-500 employees
Arctic Wolf Managed Detection and Response has positively impacted my organization by making us feel much safer in terms of security.
DevOps at a marketing services firm with 51-200 employees
Arctic Wolf Managed Detection and Response reduces alert noise and helps my team focus because they are the first ones to review these incident logs and determine if something requires escalation to me.
Infrastructure analyst at S.i. Systems
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in SOC as a Service
1st
Ranking in Managed Detection and Response (MDR)
5th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Netsurion
Ranking in SOC as a Service
15th
Ranking in Managed Detection and Response (MDR)
39th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (33rd), Security Information and Event Management (SIEM) (54th), Extended Detection and Response (XDR) (43rd)
 

Mindshare comparison

As of March 2026, in the SOC as a Service category, the mindshare of Arctic Wolf Managed Detection and Response is 19.0%, down from 36.6% compared to the previous year. The mindshare of Netsurion is 2.6%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SOC as a Service Mindshare Distribution
ProductMindshare (%)
Arctic Wolf Managed Detection and Response19.0%
Netsurion2.6%
Other78.4%
SOC as a Service
 

Featured Reviews

Dan Stepanukha - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Stays ahead of threats with fast alerts and improves compliance documentation for investor readiness
The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs. The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response. The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy. Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures. Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
9%
Government
6%
Healthcare Company
6%
Performing Arts
14%
Manufacturing Company
10%
Outsourcing Company
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise8
Large Enterprise2
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
I had no issues with pricing, setup cost, or licensing. Everything was smooth, and the salesmen were really easy to work with.
What needs improvement with Arctic Wolf Managed Detection and Response?
I do not see any point of criticism so far regarding Arctic Wolf Managed Detection and Response. The three points off are due to the menu being hard to use when trying to get to specific locations.
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Earn 20 points
 

Also Known As

Arctic Wolf AWN CyberSOC
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Netsurion and other solutions. Updated: March 2026.
884,266 professionals have used our research since 2012.