CrowdStrike Falcon Complete MDR Reviews

Name: CrowdStrike Falcon Complete MDR
Brand: CrowdStrike
Rating: 4 (78 reviews)

Vendor: CrowdStrike

4.3 out of 5

78 reviews
100% willing to recommend

437 followers

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What is CrowdStrike Falcon Complete MDR?

CrowdStrike Falcon Complete MDR provides advanced endpoint protection through behavioral-based analysis, threat hunting, and zero-day attack prevention for devices, servers, clients, and mobile endpoints.

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CrowdStrike Falcon Complete MDR is the #1 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give CrowdStrike Falcon Complete MDR an average rating of 8.6 out of 10. CrowdStrike Falcon Complete MDR is most commonly compared to Arctic Wolf Managed Detection and Response: CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response. CrowdStrike Falcon Complete MDR is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Buyer's Guide

CrowdStrike Falcon Complete MDR

September 2024

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Featured reviews

Raj Choudahry

Chief Financial Officer at Nibbi Bros., Inc.

We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and Malwarebytes, which seemed to function adequately. However, Sophos lacked centralized management, requiring our IT team to manually review over a hundred security notifications daily. This…

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Otis Brinson

Principal at GoTo Foods

The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.

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Ric Cabrera

IT Consultant - Applications & Technology at Select Home Health Services

The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure. Intrusion detection and endpoint protection is all driven using the internet. You have to be connected. If you're not connected, basically, unlike some antivirus software packages, if you introduce something, let's say through a USB port, and you are not online, you have potential exposure. I'd like to see a capability where the solution can do offline intrusion detection if needed. For example, if you have offline workstations or devices, then there's new data introduced into the device using, I guess, portable data devices. If there was a way to detect that while the device was not connected, that would be great. It's not a major concern for us since 100% of the time, our devices are connected to the internet because most of our business applications are using cloud-based applications. The pricing can look expensive.

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CrowdStrike Falcon Complete MDR mindshare

As of September 2024, the mindshare of CrowdStrike Falcon Complete MDR in the Managed Detection and Response (MDR) category stands at 17.2%, up from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Sep 3, 2024

Valuable Features

CrowdStrike Falcon Complete MDR excels with AI-driven threat detection, real-time response features, and comprehensive threat intelligence. It provides excellent visibility, user-friendly dashboards, and scalability across various operating systems. The managed detection and response (MDR) aspect is highly appreciated, minimizing the need for in-house security resources. Its cloud-based nature ensures flexibility, while efficient dashboards and reports enhance manageability. Integration capabilities with diverse tools further strengthen its value in cybersecurity.

"The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations."
"It works as a security device and provides an extra layer of security to our devices and computers."
"The exposure management covers vulnerability management in discovery."

Room for Improvement

CrowdStrike Falcon Complete MDR could improve by enhancing its reporting, customization options, SIEM integrations, and documentation. Performance issues, false positives, high pricing, and complex user interfaces were noted. Greater support for additional languages, offline functionality, and integration with other technologies were suggested. Enhanced training and technical support were requested. There's a need for more automation, better dashboards, and advanced features such as data loss prevention and threat hunting. Integration with AI and ML for zero-day vulnerabilities would be beneficial.

"The tool's customer service team’s inability to respond to our company’s queries is an area where improvements are needed."
"It should be integrated with AI and ML."
"We find CrowdStrike Falcon Complete to have a steeper learning curve when it is deployed in certain industries such as finance and retail."

ROI

Many clients report seeing a return on investment with CrowdStrike Falcon Complete MDR. It effectively blocks ransomware and other threats, which justifies the cost by preventing problems. Some mention it is early to determine ROI, but it functions as insurance against cyber attacks. It aids in asset management and security log monitoring, which offloads tasks from internal teams. Despite being expensive, its role in detection and prevention is significant.

Pricing

Enterprise buyers evaluating CrowdStrike Falcon Complete MDR generally find the pricing reasonable for the value and features offered. While it is not the cheapest solution on the market, users acknowledge that the cost aligns with the comprehensive security and support provided. Licensing is influenced by the number of endpoints and modules selected, with costs ranging significantly based on scale and specific needs. Most users agree that despite being on the higher end, the investment is worth it for enhanced security practices.

"CrowdStrike has a reasonable price."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
"We pay $50,000 for the 200 endpoints we have."

Popular Use Cases

CrowdStrike Falcon Complete MDR is primarily used for endpoint protection, including antivirus, advanced threat monitoring, and behavioral analysis. Organizations utilize it to safeguard servers, mobile devices, and client endpoints. It provides crucial visibility into security threats, enables automated threat detection and response, and supports proactive threat hunting. Many companies implement it to monitor and manage vulnerabilities and enhance cybersecurity posture by replacing traditional antivirus solutions.

Service and Support

Customers find CrowdStrike Falcon Complete MDR's support generally good, with quick and competent responses. Some users experience delays, especially in specific regions or during holidays. A few appreciate the proactive assistance and dedicated monitoring teams. There are occasional complaints about language barriers and overconfidence. Technical support varies in efficiency, with some customers rating it highly and others noting room for improvement, especially in response times and engagement levels.

Deployment

The initial setup of CrowdStrike Falcon Complete MDR is described as straightforward and simple. Users found it easy to implement and quick to deploy, requiring minimal time and resources. Installation was often completed within days, with some large deployments taking up to a month. Small organizations experienced fast installations, while those using cloud-based deployment appreciated the ease and rapid implementation. Only a few users encountered complexities based on their specific environments or the simultaneous removal of older systems.

Scalability

CrowdStrike Falcon Complete MDR is highly scalable, meeting diverse needs across various sizes and sectors. Organizations using it have thousands of users and endpoints with ease, accommodating growth seamlessly due to its cloud-based architecture. Users appreciate the ability to quickly expand without disruption, supporting significant environments efficiently. This flexibility is advantageous for both small and large companies, reflecting a strong ability to handle increased demand and varied deployment scenarios. Its performance in scalability is consistently rated highly by multiple users.

Stability

CrowdStrike Falcon Complete MDR is very stable, highly reliable, and rarely experiences bugs or crashes. It performs well without affecting system resources. Most users rate its stability between nine and ten out of ten. Frequent updates and prompt resolution of minor glitches contribute to its reliable performance. Users report no downtime, making it one of the most stable options in the EDR platform market.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CrowdStrike Falcon Complete MDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Healthcare Company

Construction Company

Retailer

University

Educational Organization

Insurance Company

Non Profit

Legal Firm

Real Estate/Law Firm

Media Company

Comms Service Provider

Energy/Utilities Company

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Logistics Company

Wellness & Fitness Company

Pharma/Biotech Company

Consumer Goods Company

Compare CrowdStrike Falcon Complete MDR with alternative products

Learn more about CrowdStrike Falcon Complete MDR

Organizations utilize CrowdStrike Falcon Complete MDR for comprehensive security management, including monitoring and detecting vulnerabilities, ransomware protection, and enhancing overall security postures. It replaces traditional antiviruses and seamlessly integrates with other security solutions to ensure proactive threat management.

What are the key features of CrowdStrike Falcon Complete MDR?

AI and Machine Learning Detection: Identifies sophisticated threats using advanced algorithms.
Comprehensive Threat Intelligence: Delivers in-depth threat data for informed decision-making.
Real-Time Updates: Ensures constant protection against emerging threats.
Scalable Deployment: Adapts to organizational growth and changes.
Responsive Threat Hunting: Proactively searches for potential threats in the environment.
Minimal CPU Usage: Operates efficiently without hampering performance.
User-Friendly Dashboards: Simplifies monitoring and management tasks.
Strong Integration: Works well with other security tools and platforms.
Proactive Monitoring: Continuously observes systems to preemptively address issues.
Extensive Forensic Capabilities: Offers deep insights into security incidents.
Lightweight Endpoint Agent: Ensures endpoints are protected without affecting performance.
Efficient Incident Response: Quickly addresses and mitigates security breaches.
Broad OS Support: Compatible with a wide range of operating systems.

What benefits or ROI should be considered?

Reduced Downtime: Minimizes disruptions through swift threat detection and response.
Enhanced Security Posture: Strengthens overall security through comprehensive protection measures.
Cost Savings: Lowers expenses by replacing multiple security tools with an integrated solution.
Scalability: Adapts to the growing and changing needs of the organization.
Proactive Threat Management: Identifies and mitigates threats before they cause significant damage.

In specific industries such as finance, healthcare, and education, CrowdStrike Falcon Complete MDR is implemented to ensure compliance with regulatory standards, protect sensitive data, and defend against sophisticated threats. These sectors benefit from CrowdStrike's robust endpoint protection mechanisms and detailed forensic capabilities, which help maintain security integrity and operational continuity.

CrowdStrike Falcon Complete MDR was previously known as Falcon Complete.