Try our new research platform with insights from 80,000+ expert users

CrowdStrike Falcon Complete MDR vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
79
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
9th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
13
Ranking in other categories
Managed Security Services Providers (MSSP) (1st)
 

Mindshare comparison

As of March 2025, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 14.5%, down from 15.1% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 4.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Otis Brinson - PeerSpot reviewer
Helps users keep track of everything from one place
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.
Tom Kar - PeerSpot reviewer
Has a user-friendly setup process, but its query language needs improvement
The product has valuable features for the EDR section. We can easily isolate affected machines in the network. It helps us prevent the spreading of malware or ransomware further Secureworks Taegis ManagedXDR's query language and stability need improvement. Additionally, its price could be better…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is great for CrowdStrike Falcon Complete."
"It works as a security device and provides an extra layer of security to our devices and computers."
"The detection and investigation capabilities are my favorite parts of the solution. It has good threat intelligence and threat-hunting features."
"The initial setup was easy."
"The most valuable feature is that it has a zero-day approach. It does not work with the signature itself. It looks into what is happening on an endpoint and protects you better against threats that are not yet known but are captured in a signature. It provides far better detection than when it is only signature-based. You get much quicker protection against any new threat. This is the most important feature of the CrowdStrike solution."
"The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see."
"We found the initial setup to be quick and easy for the most part."
"What I found most valuable in CrowdStrike Falcon Complete is that it has a lot of monitoring dashboards and use cases, and I saw that it's a very good product, but my company has only tested it, so it's not been used for real use cases. My company hasn't tested the complete license for CrowdStrike Falcon Complete, so the team hasn't checked the open fiber rooms for zero-day attacks, IOAs and IOCs, or any indicators of fraudulent activities. I was also amazed at the solution and its licensing. My company did a competitive analysis of many EDR solutions, but it went with CrowdStrike Falcon Complete. It's one of the top-rated solutions on CyberRatings as well."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The pricing is flexible."
"The most valuable feature is the fast alerting and response time."
"The most valuable features are IDS and IPS."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"There are some patent pending detectors within the platform that provides a lot of value."
"We can easily isolate affected machines in the network."
 

Cons

"CrowdStrike Falcon Complete MDR offers an optional module that might not be cost-effective for all organizations."
"The biggest thing is to scan into your Office 365 environment, not from a cloud access security broker standpoint, but from the Secure Access Security Edge standpoint in protecting the Copilot ecosystem. Copilot has become more widely popular than I could have imagined. You need to back up and protect your Office 365 tools anyway, and Copilot is just a high sense of awareness."
"It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed."
"When you enable a particular feature, it takes a long time, from 15 to 30 minutes, to implement in enterprise environments. This can be improved."
"Patch management in vulnerabilities needs improvement."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"The logging features aren't robust and the information isn't kept long enough."
"Pricing is definitely a problem. It could be cheaper for licensing."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"It would be nice if the solution were a little more affordable."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Dell Secureworks could improve its integration with other third-party solutions."
"In the next release of this solution, I would like to see file integrity monitoring."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
 

Pricing and Cost Advice

"The licensing cost for CrowdStrike Falcon Complete is fair, and I would give it a five out of five. You have to pay per device/user."
"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
"The pricing for CrowdStrike Falcon Complete is competitive. It's a cheaper solution when you compare it with others, and on a scale of one to five, I'm rating its pricing a four. You also don't need to pay extra for its features. CrowdStrike Falcon Complete is perfect."
"It's expensive. Its price varies because it's a modular solution."
"CrowdStrike has a reasonable price."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
"CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route."
"The pricing is a little bit expensive for our region."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The Red Cloak agent is free."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"It is expensive but there is no better product than this."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing of Dell Secureworks is very reasonable."
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
842,296 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
Computer Software Company
23%
Financial Services Firm
8%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. I have not had contact with it at this moment. Additionally, patch management in...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.