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CrowdStrike Falcon Complete MDR pros and cons

Vendor: CrowdStrike
4.3 out of 5
Badge Ranked 1
441 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CrowdStrike Falcon Complete MDR provides comprehensive endpoint protection capabilities which efficiently prevent, detect, and respond to threats without relying on signature-based detection.
It combines Overwatch service and Falcon endpoint detection for effective monitoring and managing anomalies that typical machine learning models might overlook.
Offering managed detection and response among its features, CrowdStrike Falcon Complete MDR works well in absence of a dedicated security team by extending robust support and threat handling.
The platform is user-friendly, offering ease of deployment, management, and real-time response features that enhance its operational effectiveness.
Its cloud-based architecture and AI-driven security measures help maintain a low footprint on endpoints while ensuring high detection rates and rapid mitigation of threats such as ransomware and zero-day attacks.

CONS

It is expensive in the South African market and needs more local representation.
The reporting and customization features require significant improvement.
It generates many false positives, which can be cumbersome to manage.
The integration with other security tools and third-party applications is not seamless.
There is a need for better training and more user-friendly documentation.
 

CrowdStrike Falcon Complete MDR Pros review quotes

Otis Brinson - PeerSpot reviewer
May 28, 2024
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations.
MV
Jun 23, 2022
There's less workload on the endpoint.
reviewer1935249 - PeerSpot reviewer
Aug 9, 2022
The most valuable feature of Falcon Complete is that it is a full security operations center (SOC) as well as a SIEM solution, and it is fully managed. Their security teams are working 24/7 and analyzing everything happening on all endpoints. They also take care of the instant response, which includes disconnecting endpoints, taking over the endpoints and fixing them, and ransomware protection. All of these things are most valuable because it is very difficult to get all the resources in-house to do all of that yourself. So, if you can leverage the experience of a global corporation with the best reputation in the market, and it is fully managed, that's the best.
Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Ric Cabrera - PeerSpot reviewer
Jul 19, 2022
One unique thing that they offer is a breach warranty. We basically have a warranty of up to $100,000 should there be any breach that they're not able to manage.
Darrin Barnes - PeerSpot reviewer
Feb 20, 2024
I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me.
reviewer1905225 - PeerSpot reviewer
Jul 17, 2022
What I found most valuable in CrowdStrike Falcon Complete is that it has a lot of monitoring dashboards and use cases, and I saw that it's a very good product, but my company has only tested it, so it's not been used for real use cases. My company hasn't tested the complete license for CrowdStrike Falcon Complete, so the team hasn't checked the open fiber rooms for zero-day attacks, IOAs and IOCs, or any indicators of fraudulent activities. I was also amazed at the solution and its licensing. My company did a competitive analysis of many EDR solutions, but it went with CrowdStrike Falcon Complete. It's one of the top-rated solutions on CyberRatings as well.
Abhishek A - PeerSpot reviewer
Sep 22, 2022
The most valuable feature of this solution is the real-time visibility into what is happening in your endpoint.
TC
Jan 12, 2021
It has good visibility, works well, and it is fast.
SD
May 29, 2021
It is very simple to use and not overly technical.
reviewer1525839 - PeerSpot reviewer
Mar 8, 2021
It is a major anti-malware solution. It can stop zero-day attacks and ransomware attacks. There are so many features in CrowdStrike. Falcon Overwatch is a valuable module. It is lightweight on the endpoints. It doesn't have any scanning mechanism. It works on artificial intelligence, static analysis, and dynamic analysis. There is no signature available on this. It is a pretty easy solution. It is cloud-based, so there is no driver maintenance or anything like that. You can go anywhere in the world. If you have internet, you'll get connected to the cloud and the policies that it contains. It is pretty simple.
 

CrowdStrike Falcon Complete MDR Cons review quotes

Otis Brinson - PeerSpot reviewer
May 28, 2024
The tool's customer service team’s inability to respond to our company’s queries is an area where improvements are needed.
MV
Jun 23, 2022
The initial setup was slightly complex although it's an easier solution.
reviewer1935249 - PeerSpot reviewer
Aug 9, 2022
It would be good if they fleshed it out a bit more, possibly with additional areas such as security awareness training. They could build that in. They're leveraging the same endpoint base that they have the security software on, but then they could offer a centralized portal or hub whereby someone like me could leverage it to track and put out security awareness training for people on all the common topics. I could have a centralized hub for everyone's results from that training and for the evidence that training occurred. It would be relatively straightforward, but it would add a lot for people in the compliance area. It would be a great expansion.
Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Ric Cabrera - PeerSpot reviewer
Jul 19, 2022
The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure.
Darrin Barnes - PeerSpot reviewer
Feb 20, 2024
The biggest thing is to scan into your Office 365 environment, not from a cloud access security broker standpoint, but from the Secure Access Security Edge standpoint in protecting the Copilot ecosystem. Copilot has become more widely popular than I could have imagined. You need to back up and protect your Office 365 tools anyway, and Copilot is just a high sense of awareness.
reviewer1905225 - PeerSpot reviewer
Jul 17, 2022
At the moment, nothing is missing in CrowdStrike Falcon Complete. I'm amazed by it. It's perfect and I'm not aware of any other vendors that provide its features, but it would also depend on the configuration and policy management of the solution, for example, I can bring you an EDR solution and configure it badly, so it won't do anything. It also depends on the people, not just the technology you're obtaining, so this is the most important thing to do for all solutions, even for firewalls. You can obtain a firewall and if you permit everyone to go through it, then it's useless. What could be improved in CrowdStrike Falcon Complete is its management console. Currently, that console is on the cloud, so if the cloud is compromised, then the management console would also be compromised, and that's quite risky.
Abhishek A - PeerSpot reviewer
Sep 22, 2022
Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention).
TC
Jan 12, 2021
The performance slows down by between 10% and 40%, depending on what type of work the machine is doing.
SD
May 29, 2021
They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure.
reviewer1525839 - PeerSpot reviewer
Mar 8, 2021
Its support should be improved. The product is amazing, but the problem is that their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer. It should have more reporting. Reports are not that customizable. We need customizable reports for our customers, but they not there in CrowdStrike as well as SentinelOne.