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CrowdStrike Falcon Complete MDR vs Fidelis Elevate comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
CrowdStrike Falcon Complete MDR is valued for effective threat prevention, cost savings, and enhanced security management across locations.
Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
 

Customer Service

Sentiment score
6.9
CrowdStrike Falcon Complete MDR support is highly praised for speed and expertise, with some suggestions for improved personalization and response times.
Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
The L1 engineer should be more technical to improve the support.
it could be quicker
 

Scalability Issues

Sentiment score
8.0
CrowdStrike Falcon Complete MDR seamlessly scales and integrates across businesses, offering flexible licensing for diverse organizational growth.
Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
Once all objectives were met, the solution proved to be fully scalable.
I can deploy a number of clients without impact as long as there are a sufficient number of licenses.
It is easy to scale with the support of CrowdStrike.
 

Stability Issues

Sentiment score
8.4
CrowdStrike Falcon Complete MDR is highly stable, reliable, and efficient, with minimal resource consumption and consistently high user ratings.
Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
I find that it is very stable; however, there is always room for improvement.
 

Room For Improvement

CrowdStrike Falcon Complete MDR needs better reporting, integration, and user interface, while performance and costs are key concerns.
Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
Areas that should be improved include noise reduction, prioritization, real-time delivery, and advanced threat coverage.
Patch management in vulnerabilities needs improvement.
For UI/UX, it is good, but I think they should keep up with the times.
 

Setup Cost

CrowdStrike Falcon Complete MDR pricing is reasonable and justified by value, though sometimes pricier than Cisco AMP and SentinelOne.
From an enterprise level perspective, it should be reduced by approximately 20 to 25%.
 

Valuable Features

CrowdStrike Falcon Complete MDR offers AI-driven security with seamless integration, easy management, and rapid incident response for proactive cybersecurity.
Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
We have achieved 100% success in detection with our clients and have no need for reclamation.
I find the automated response capabilities particularly helpful.
The solution offers seamless SOC extension, zero-day protection, advanced threat intelligence, and rapid incident containment.
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
80
Ranking in other categories
No ranking in other categories
Fidelis Elevate
Ranking in Managed Detection and Response (MDR)
25th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Endpoint Detection and Response (EDR) (34th), Threat Deception Platforms (7th), SSL/TLS Decryption (3rd), Network Detection and Response (NDR) (15th), Extended Detection and Response (XDR) (26th)
 

Mindshare comparison

As of September 2025, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 10.8%, down from 16.6% compared to the previous year. The mindshare of Fidelis Elevate is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
CrowdStrike Falcon Complete MDR10.8%
Fidelis Elevate0.5%
Other88.7%
Managed Detection and Response (MDR)
 

Featured Reviews

Muhammad  Fahad - PeerSpot reviewer
Enhanced security team efficiency and proactive threat management with room to improve alert management and cost-efficiency
There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts. We experience alert fatigue, contextual gaps, integration complexity, and timeliness of intelligence challenges in our environment. Areas that should be improved include noise reduction, prioritization, real-time delivery, and advanced threat coverage. The filtering algorithm should be improved to address these concerns.
Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
report
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Healthcare Company
6%
Retailer
6%
Financial Services Firm
14%
Computer Software Company
11%
Government
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise17
Large Enterprise30
By reviewers
Company SizeCount
Small Business6
Large Enterprise2
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
I am comfortable with the way it is working right now. From a pricing perspective, I am not really involved, so I do not know. For UI/UX, it is good, but I think they should keep up with the times....
What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
 

Also Known As

Falcon Complete
Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
First Midwest Bank
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Fidelis Elevate and other solutions. Updated: July 2025.
867,497 professionals have used our research since 2012.