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CrowdStrike Falcon Complete MDR vs Fidelis Elevate comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
CrowdStrike Falcon Complete MDR delivers ROI by effectively blocking ransomware, reducing security risks, and ensuring proactive management across locations.
Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
 

Customer Service

Sentiment score
7.1
CrowdStrike Falcon Complete MDR's customer service is generally reliable and responsive, though some users report delays and communication issues.
Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
 

Scalability Issues

Sentiment score
8.0
CrowdStrike Falcon Complete MDR offers highly scalable, cloud-based security, seamlessly supporting businesses of all sizes with ease of integration.
Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
It is easy to scale with the support of CrowdStrike.
 

Stability Issues

Sentiment score
8.5
CrowdStrike Falcon Complete MDR is highly stable, reliable, efficient, and well-rated, with minor glitches quickly resolved.
Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
The solution is stable, like Falcon, and does not cause any problems for the agent to work with minimal memory.
 

Room For Improvement

CrowdStrike Falcon Complete MDR needs enhancements in reporting, integration, automation, user interface, and support to improve overall functionality.
Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
Patch management in vulnerabilities needs improvement.
 

Setup Cost

CrowdStrike Falcon Complete MDR is priced high but offers justified value with extensive security features and cost-saving options.
 

Valuable Features

CrowdStrike Falcon Complete MDR offers AI-powered threat detection, real-time response, and seamless integration for comprehensive endpoint protection and ease of use.
Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
We have achieved 100% success in detection with our clients and have no need for reclamation.
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
79
Ranking in other categories
No ranking in other categories
Fidelis Elevate
Ranking in Managed Detection and Response (MDR)
24th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Endpoint Detection and Response (EDR) (38th), Threat Deception Platforms (6th), SSL/TLS Decryption (2nd), Network Detection and Response (NDR) (13th), Extended Detection and Response (XDR) (23rd)
 

Mindshare comparison

As of January 2025, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 15.8%, up from 15.6% compared to the previous year. The mindshare of Fidelis Elevate is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Otis Brinson - PeerSpot reviewer
Helps users keep track of everything from one place
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.
Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
report
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Financial Services Firm
7%
Government
6%
Financial Services Firm
22%
Computer Software Company
12%
Energy/Utilities Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
The tool's customer service team’s inability to respond to our company’s queries is an area where improvements are needed.
What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
 

Also Known As

Falcon Complete
Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
First Midwest Bank
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Fidelis Elevate and other solutions. Updated: December 2024.
831,158 professionals have used our research since 2012.