The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.
Network Consultant at a computer software company with 201-500 employees
Feb 22, 2022
This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable.
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware.
Security Consultant at a consultancy with 51-200 employees
Dec 6, 2020
Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility.
They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
